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Business Profile

Computer Dealers

Insight Enterprises

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Dealers.

Complaints

This profile includes complaints for Insight Enterprises's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Insight Enterprises has 12 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Insight Enterprises

      2701 E Insight Way Chandler, AZ 85286-1930

    • Insight Enterprises

      2415 S Roosevelt St (warehouse) Tempe, AZ 85282-2044

    • Insight Enterprises

      1325 W. 51st Street Tempe, AZ 85252

    • Insight Enterprises

      1305 W Auto Dr Tempe, AZ 85284-1026

    • Insight Enterprises, Inc.

      1560 Hunter Rd. Hanover Park, IL 60133

    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/10/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On-site is reporting false information to make me unhoused They are reporting that I owe a previous landlord who has been paid. The collection agency for the landlord stated they have no record of a balance. On-site is intentional with causing me problems because they previously reported this and documents were submitted to show the landlord was paid over 4 years ago. They took it down and reposted for no reason.The landlord did not report this to them. They also owe me $56 for the denied application.

      Business Response

      Date: 10/11/2024

      Good morning,

      Based on the information provided in the complaint, this does not appear to be an Insight entity.  We do not have an entity/subsidary buy the name of On-Site nor do we have any entities that participate in Collection agency type functions.  We are a computer hardware, software and services providers.

      If you have additional information that could link this to our organization, please provide and we will look into the matter further.

      Kind Regards,

      Susan Triggs, Corporate Paralegal

    • Initial Complaint

      Date:07/25/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a product from Insight Tech. and paid $64 extra for 2 days service. I the product in 7 days without any specific reason and upon asking for a refund they said, they only can issue a 50% refund. This was not acceptable and I would like to WARN all end users to be careful before doing business with them and to TOPAZ SYSTEMS (as they are one of their authorized dealer) to teach them some ethics.

      Business Response

      Date: 07/29/2024

      Hello,  

      On Friday, July 26th, one of our teammates had a call with ************ and they have resolved the issue.  Insight has reimbursed ************ for his shipping cost in its entirety.

      Thank you,

      ***********************

    • Initial Complaint

      Date:03/02/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is concerning my order ********** on 01/08/24. This order arrived in a damaged box so it was refused upon delivery and returned to the sender. Insight has confirmed that the units have been received back but that they are waiting for approval on the refund from the vendor. I was advised that they couldn't do a direct replacement so I'd have to wait for the refund to be processed so I can place this order once again. It has been almost 2 months now that I've been waiting for this refund. At this point, I don't wish to do further business with Insight, I just want my money back. As a startup business, this has set back my plans greatly and I'm forced to call customer service periodically only to be told the same thing. Pleading for me to give them a few more days and that they are waiting for this "vendor" to approve this refund. Keep in mind that I purchased these units directly from Insight, I had no knowledge of a third party involved. I would just like my money back so I can move on with my life please.Thanks

      Business Response

      Date: 03/06/2024

      Good afternoon,

      Thank you for reaching out.  A supervisior on our Returns team ahs confirmed that a refund in the amount of $9,131.58 has been issued and should reflect to the customer's account in the next few days.  The customer has been advised .

      Yours Truly,

      ***********************

    • Initial Complaint

      Date:10/09/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      No one has contacted me regarding the warranty refund I am owed per the extended warranty contract. A credit memo has been issued by their vendor, but they have not issued my refund. Insight Enterprise is the parent company for Tiger Direct, which they retired as an online entity in March of 2023.

    • Initial Complaint

      Date:09/22/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My product didn't arrive and they keep saying to wait for the refund and its been nearly 2 months.

      Business Response

      Date: 10/13/2023

      Hello,

      This issue has been resolved.  The credit to ****************, which was initially refused by the vendor, has been given to her by Insight.  She has received the credit of $4,832.62 relating to order number Z17400180.

       
      Best Regards,

      *****

    • Initial Complaint

      Date:07/14/2022

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business calls our business multiple times daily. There is never anyone on the line who says anything. I have reached out multiple times to the company to request that they remove our number from their call list. They claim to remove our number, but then we still continue to receive calls. These calls occur at the same time of day every day and the calls come in back to back. I see another BBB complaint of similar nature. Please address this.

    Insight Enterprises is NOT a BBB Accredited Business.

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