Complaints

This profile includes complaints for Buyback Boss's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Buyback Boss

  450 N 54th St Ste 4 Chandler, AZ 85226-2529

  
• 

  Buyback Boss

  1515 W University Dr Ste 101 Tempe, AZ 85281-3279

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase a Iphone 13 Pro 512 GB for a gift my daugter they told me the phone was unlock when i got around to try it it was,nt so i took it to a service provider they check IME they also told me the phone has out standing balance owe on the phone .after there i can,t do anything with it witch i purchase it through **** July 25 2022 payed !******* therefore all i want is my 1******* back

  

  Business Response

  Date: 11/07/2022

  Hi ******,

   

  You purchased a brand new iPhone 13 Pro with 512GB on the AT&T network. We listed the device specifically as an AT&T device and stated is was only compatible with the AT&T network as shown in your screenshot. We did not state it was an unlocked device in any detail or correspondence. I'm so sorry this is a surprise. At this point, we have provided the product that you purchased and we cannot proceed with any return and refund as the device has been delivered since July 28th, 2022.  

   

  Thank you,

  Brittany at Buyback Boss

• Initial Complaint

  Date:09/07/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 21, I got a price quote from Buyback Boss for a ******* Galaxy Tab A Lite. I had only used it a few times and decided that I didn't want to keep it. The price I was quoted was $45 and I returned the tablet in the original box which nncluded tge charger. The tablet was in perfectly good working condition, powered up and was damage-free. Today, I received an email from someone named ***** reporting that the tablet was damaged because I didn't include the pen (which did not come in the box when I purchased it) and told me that my offer was now onlly $3.00. I told her that if all they were going to pay was $3.00 to just keep the tablet and recycle it. I also asked for an explanation of how the tablet was was damaged. Thinking about this, I don't think I am being treated fairly, and either expect a more equitable amount, or have the tablet returned to me with the original box and charger, which is worth more than $3.00. I have used Buyback Boss in the past and was happy with their service, but feel as if they are trying to cheat me on this transaction. My order number is ******.

  

  Business Response

  Date: 09/08/2022

  Hi *******,

  Thank you for your message! I'm so sorry for the confusion we caused. It looks like our evaluator was under the impression that a pen was included and part of the device, which is not the case. This is the only reason the item was recategorized and received an updated offer. Our customer experience team checked with our supervisor to review if a pen was required with your tablet and was advised that the tablet model you sent it does not have a pen included. We let you know the steps we took and fixed the offer back to the original one you received. We were able to issue your payment in full. Apologies for the mistake on our end and we're glad we could get it corrected for you! If you have any questions, please feel free to reach out to us at **********************************.

   

  Thank you,

  Brittany at Buyback Boss

• Initial Complaint

  Date:08/26/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This place is a complete scam the Refuse to mail.me back my tablet they bait and switch the price on me I need help to get my tablet back.from them there communication is really bad

  

  Business Response

  Date: 09/02/2022

  Hi there,

   

  I reviewed the order and we spoke with each other via email. We never refused to mail back your order. When we spoke, you let me know you hadn't received our follow up emails to confirm your return address before sending it back. We believe our emails were landing in your spam folder. We had a separate email chain where I confirmed your return address and provided the return details for your order. Your order was successfully sent back to you free of charge! Additionally, your order was for a full functioning devices with all original parts, however your item was missing the pen the came with the device. The missing pen is the reason your offer was lowered. If you have any questions, please reach out to us at **********************************. 

   

  Thank you!

  ******** at Buyback Boss

• Initial Complaint

  Date:08/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was made an offer for them to purchase my tablet they made me an offer and I sent it in then when they received it said it was locked and I tried everything but ended up having to send them my login and password per their request just for them to say it was in good condition but their offer was now $0 and asked if i wanted then to donate it or send it back. I asked for it back and it's been a month and it never came back on top of all my accounts being hacked which had never happened before

  

  Business Response

  Date: 08/24/2022

  Hi *******,
  
  
  I believe I have just sent an email to you regarding a Trustpilot review today.

  First off, I can assure you we didn't utilize any passwords or hack into any accounts. The device you sent in had a ******* account still on the device which locked it and prevented us and any user from testing the device. The credential you sent to remove your ******* account was used on the physical device you sent in to remove the ******* account only. In no way would we misuse or reopen any credential provided.
  
  
  Additionally, it appears the device sent in was not the model indicated in your order which is why the offer fell to $0. The device you sent in is not actually a device we purchase so we offered to recycle the item or get it sent back. When reviewing your order now, I saw the order was saved as a recycled device and as a device that needed to be sent back. Unfortunately since both of these statuses were saved in error, the order was stuck in a limbo state and never generated a notification to send back the order. I'm so sorry for this issue. We had no intention of having the device stuck in this limbo state and have located and prepped it to be shipped back tomorrow. 
  
  
  You will receive an email with return tracking tomorrow and I'll personally ensure it goes out with ***** expedited shipping. If you have any questions, please let me know.
  
  
  Thank you,

  ******** at Buyback Boss