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Business Profile

Hotels

Gila River Casinos

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Gila River Casinos's headquarters and its corporate-owned locations. To view all corporate locations, see

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Gila River Casinos has 3 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/03/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Receiving several emails from this business and have been trying for several month to unsubscribe for months now and I continually receive this error 500 - Internal server error.There is a problem with the resource you are looking for, and it cannot be displayed. I feel this company is deliberately not allowing anyone to unsubscribe. Please have this company remove me from the distribution list(s)

    • Initial Complaint

      Date:03/28/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband and I were at your vee Quiva casino in ****** AZ enjoying karaoke ?? night and also gambling. My and I were sitting at a slot machine and we're interrupted by a security guard stating that the beverage director started harassing my husband and Intimidating him and he wasn't do anything wrong. We were there with friends and we were all having fun. This issue is far from over. This a case of clear harassment, intimidation, and racial profiling as my husband is Mexican, we will be asking for a manager or supervisor of the casino too get in contact with us too reflectif this situation. Your beverage director needs too be reprimanded for his misconduct and your security guard won't not stop following us while we were leaving the casino which is a case of harassment. We left with no issues but still the security department decided to follow us too the valet area which was harassment I would like a supervisor or management if I have too I will go too corporate office with this complaint and I will also be contacting channel 3 on your side if this issue isn't fixed in a reasonable amount of time.

    • Initial Complaint

      Date:11/15/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      so I was attach my a employe this is on camera !!!! this man hit me several time an tried to get me on to the floor .. iam a woman and I have bruises as well as mental distress from what happen

    • Initial Complaint

      Date:05/04/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 3rd which was last night myself ******** and my boyfriend ******* and his brother ****** whose birthday was on the 3rd we decided to go to the wildhorse pass casino i paid for the lyft and i had bought ** each a beer and then we parted ways. my boyfriend kept close to his brother bcuz hes not so familiar with the casino and as i usually do go about my ways after about 30 to 40 mins i noticed my phone was not with me so me and boyfriend backtracked my steps and nowhere to be found so i went to the dealers tables where there was workers there and i let 2 ladies know where do i go to report lost phones and the small petite blonde lady that was in charge whispered to the other lady in front of ************* so i just went on and asked the next worker i would seen by the cashier's the lady told me to go to security booth which no one was there so she and other lady stAYED WITH ME AND ASKED ON THEIR WALKIE TALKIES IF A PHOINE HAS BEEn found . answer was no, and thats not my complaint my complaint when we were outside in the main entrance waiting for our lyft to pick ** up which was minutes away i was all of sudden approched by ***** worked outside with blue shirt and came up to ** and told me how i was reported intoxicated when i wasnt we didnt cause no trouble so y was i labeled intoxicated with security guards by ** as if weve done something wrong . i am a 40 hispanic single mother with a disability i believed i was discriminated of. i was not helped at all but picked on i have never in my life felt so horrible till last night. its the casino everything is recorded and i know where i stand

    • Initial Complaint

      Date:12/29/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to Wild Horse Pass Casino on 12/11/22 and made a $13.75 purchased. As a result I didnt like the product and immediately returned 1 item and was give a receipt stating I would be refunded $12. I never received the $12 back to my credit card **** as if 12/24. I went back casino on 12/24 and was given the run around. They played with the computer for 30 plus minutes attempting to process the $12 refund with no resolve. I provided ************************* with a copy of the receipt and last 4 digits of the credit card used. I email ***** today and she stated the issue is resolved. Im unsure how I never received my refund. They did give me a gift card to go to a future food purchase I never verified the balance. That gift card doesnt compensate for my refund or time invested into attempting to recover my money. This company is engaging in deceptive practices and robbed me for $12, my time, gas, and mileage.

    • Initial Complaint

      Date:12/15/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      August 27th,2022 I won ***** at Vee Queva Casino gave them my ID to get my winning and was approached by cops and Casino supervisor I'm assuming, the cops told me I'm not in trouble they just needed to walk me to door cause I'm banned from ***** Butte Casino that I was banned from Vee Queva also I honestly don't understand and didn't know that I was banned from Vee Queva then supervisor gave me some papers to sign so I thought I was signing them for my winnings so he explained what I was signing for and I noticed he never mentioned the winnings so I asked him for my money he told me since I was banned I couldn't get my money!! I worked hard to earn that money I was playing with that got me that ***** and to just have it taken from me like that wasn't right at all

    Gila River Casinos is NOT a BBB Accredited Business.

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