Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 11th, 2024, I went to buy a car. After hitting my credit several times, I left with empty promises and no car. I come back the next day hoping to get the car, only to be spammed with hard credit inquiries and once again; no car. Before I left, I told me to stop running my credit, from which I was assured wouldnt occur. Big shocker, they didnt listen. Like a fool I went back a third time (February 23rd) trying to secure this car. I was led under false pretenses that I would be able to purchase the same car I had visited about the two previous times. When I arrived today (10 credit checks later), they told me they SOLD the car to another dealership and had already gotten me approved for a new vehicle. Not once did I say run my credit since I told them to stop, and not once did I authorize a check for an entirely different car. It wasnt just the fact of the amount of credit inquiries as it was a dealership who lives up to the name of spamming credit checks, but it was also the amount of lies and time wasted. I know car dealerships get a bad wrap and youve heard this all before, but this dealership is the worst of the worst. I dont think a single time in my 15 total hours spent at that dealership was I confident in them to handle this with integrity. If it wasnt for the lack of availability in the car model I wanted, they wouldve never seen me again. Truly the worst experience ive had at a business in my entire life. I will be taking legal action against them, but for now, reporting them will do.

  Business Response

  Date: 02/24/2024

  requested car was sold, we change the unit and resubmitted, also we had 3 credit applications 3 different address and time

• Initial Complaint

  Date:01/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2023 sun roof failed. Exploded while driving 40mph . window was closed and hadn't been used but once in 11 months. No traffic in front and no on coming traffic no overhead trees or bridges. Honda does not accept any responsibility. .Jan. 8 ****, 10 am clear and about 50 deg.. Honda is having glass problems and should own up to it

  Business Response

  Date: 01/25/2024

  Thank you for bringing this concern to our attention. The case is still under review. We will provide a response within ***** business hours.

  Thank you. 

• Initial Complaint

  Date:08/31/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/22/2023 At AutoNation Honda Chandler, I traded in a 2020 Dodge Ram **** for a 2011 Kia ***** Provided a 10 day loan payoff quote for the Ram in addition to paying the difference from the offer on the trade in and the outstanding loan amount. As part of the deal, I was promised a new key fob for the 2011 Kia **** that would take a couple weeks due to backlog.As of 8/31/2023, the Dodge ram has not been paid off as agreed per the terms of sale, Pinal ******************** (financed Dodge Ram) has reported my loan balance as delinquent, negatively impacting my credit score. Autonation Honda Chandler employees have not resolved the outstanding balance and will not accept calls from myself or Pinal ******************* to request payment on the balance owed by AutoNation Honda Chandler to Pinal *******************. I am working with representatives of Pinal ******************* to provide the contact information for the Autonation representatives that aided in the trade in on 7/22 and they have been unable to connect with the dealership for several weeks. My emails and phone calls are not being returned by Autonation and they have listed the Dodge Ram as for sale despite not having a clear title for the vehicle.I need the loan balance with Pinal ******************* to be resolved by Autonation as agreed in the terms of the trade in sale and for Autonation to follow through on the promise of a new Keyfob for the 2011 Kia *****Thank you,

  Business Response

  Date: 08/31/2023

  ** will be issuing a key to this customer and taking care of any title issues with our title rep. ** should not have any further issues, and everything will be resolved at the store level. 

• Initial Complaint

  Date:05/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We brought our car to their shop to get fixed. However, while they are fixing the car they broke the side mirror.At first the advisor claim that it wasn't their fault, but after getting multiple witnesses who saw the car prior to going to the shop. they confess and agreed to fix it. That was a month ago, still waiting for the mirror which is not on backorder but somehow they still waiting for it, and everytime I call the advisor is not answering and I go to voicemail.

  Business Response

  Date: 05/08/2023

  Contacted ****************. The mirror for his Honda Fit will be in stock on 5/9/2023. We will contact **************** and replace his mirror. 

• Initial Complaint

  Date:04/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new 2023 Honda Odyssey Sport from Autonation Honda. On 4-13-23 they said the financing was approved, they took my $5000 down payment and I took the new van home. On 4-19-23 they called and told me financing was not approved and that I might have to bring the van back but they would let me know. I didnt hear back from them so I called them the next day on 4-20-23 and asked for an update and they informed me that they figured it out and everything was good to go. Then on 4-25-23 they called me again and said that financing was not approved and that I might have to bring the van back and that they would let me know for sure in 15 min. I didnt hear back from them so after a couple hrs passed I just took the van back and was requesting my $5000 deposit back. The sales manager proceeded to tell me that ****** the van back is not an option and then tried to pressure me into signing a new deal agreement that I didnt agree to or feel comfortable signing. After realizing he was just going to be pressuring me and stood up to leave so that I could make some calls and figure out my options. The sales manager immediately stood up and followed me as he threatened to report the van stolen if I left without signing his new deal. I informed him I was going to call a lawyer and then he backed off from his harassment. All I am wanting to do at this point is return the van, get my $5000 back. I no longer want to do business with Autonation Honda and their harassing and threatening ways of doing Buisness. Noone should be treated like that when they are choosing to do Buisness with a company and giving them their hard earned dollars.

  Business Response

  Date: 04/28/2023

  We spoke to the customer, and we will be taking the vehicle back and giving him a full refund. 

• Initial Complaint

  Date:04/14/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are from ********** and our car broke down outside of *******. The nearest Honda was AutoNation in Chandler. We had the car towed there and informed them that our battery died and that we had it checked by two other shops who both said the battery was fine. We informed them that we thought it was the alternator. They did their diagnostic and said it was a simple battery replacement job. We tripled checked with them- "are you sure it is not the alternator?" They said they were "pretty confident" it was not. They said they completed a ** test that determined the alternator was fine.Flash forward to two hours later and our car dies again in ****. The Honda of **** informed us that if AutoNation in Chandler had done a simple test with a multimeter (which they didn't do), they would have seen that the alternator was bad.It doesn't sound like AutoNation in Chandler did a thorough job, especially when we insisted it was the alternator and not the battery. I am also going to complain that the service technician, M******, sold us on a "lifetime" warranty battery but "failed" to inform us it only works for other AutoNation dealerships. Being from ********** (which she totally knew), we do not have AutoNation dealerships near our home and thus, she sold us a more expensive battery that we cannot use the lifetime warranty for.When we called AutoNation after the second breakdown in ****, M***** informed ** we could still keep driving on the bad alternator. Good thing we didn't because the Honda in **** said the brand new battery was essentially dead again.We are seeking compensation and would like our money back on the new battery that was sold to us even though we didn't need one. All calls to supervisors have gone unanswered.

  Business Response

  Date: 04/19/2023

  Thank you for bringing this concern to our attention.

  We have been in contact with the customer and a refund has been issued to the customer.

  Thank you.

  Customer Answer

  Date: 04/23/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:03/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Wednesday Dec 21, 2022 I went to AutoNation-Chandler and traded in my old car for a 2020 Honda CR-V. I kept my existing vanity license plate. Sales person was **************************They put temporary tag U898749 over my existing vanity plate. It expired on Saturday Feb 04, 2023.On Tuesday February 7 I called my AutoNation Sales Person, *************************, and left a message asking what I should do. I never heard back.On Wednesday February 8 I drove to AutoNation and spoke with a Sales Manager (I don't have his name). He expressed surprise that I hadn't received my registration by then. He took a copy of my paperwork & went up to their title office. He came down with a second temporary tag, 52T0747, and had it installed.This second temporary tag expired on Friday March 10, 2023.On Saturday March 11, I went back to AutoNation & talked with Sales Manager *********************. She told me that there's an Aluminum shortage; maybe that's what is holding it up. I told her that I have the vanity plate from my old car, all I need is to have it transferred. Then she said that the title department doesn't work on weekends and that the previous title person had left and that there's a new title person.She also said that they couldn't issue a third temporary license.I heard part of her telephone conversation that was payment declined then she left.When she came back, she said that she'd check with the ********** on Monday (March 13). I asked her to call, text or email me after she talked with the title department. She agreed.Its now Friday March 17 with no word from anyone at AutoNation.I've had my car for 8 week and still don't have license tags.

  Business Response

  Date: 03/22/2023

  Thank you for bringing this concern to our attention. 

  The customer's wife visited the dealership yesterday and collected her EMVR.

  Title was issued and plates are on the way.

  Thank you

• Initial Complaint

  Date:11/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had extended warranty on our 2020 Honda Pilot through Autonation Honda that we purchased new through them. In September of 2022 we traded that vehicle in and went into Autonation Honda to fill out all the paperwork to get reimbursement on the remainder of the extended warranty. The said it would be 6 to 8 weeks to process the payment. At the end of the 8 week period we contacted Autonation Honda for status and have now left 6 requests for call back, tried to contact the extended warranty company and the said we need to go through Autonation Honda and their was nothing they could do, 3 weeks later and another 3 calls to Autonation Honda, finance, customer service and sales all assured us that we would get someone to call back. Yesterday I tried the customer chat and received the same response, we are very sorry, someone will reach out asap. Next step will be to drive back to Chandler with lunch and dinner so we can wait for a finance person. They are very happy to take the money for extended warranty but somehow unable or unwilling to work with customers to resolve what the assured us was a simple and common process. Any help BBB could provide would be greatly appreciated. The whole process with the dealership from sales to service to support has be very disappointing.

  Business Response

  Date: 11/14/2022

  Thank you for bringing this concern to our attention.

  We will contact the customer directly and provide an update on the warranty cancellation.

   

  Thank you

  Customer Answer

  Date: 11/18/2022

  Local dealership (Autonation Honda Chandler) never responded to the request for action from Autonation corporate headquarters. Because we are at the 5 days, I didnt want to accept the resolution. Corporate Autonation took down a lot of information yesterday and said the would help expedite the request, but as of this afternoon they havent responded to our return email with all the required information they asked for. We are still holding out hope for a resolution from Autonation corporate on the warranty cancellation. Expectations are low and we probably wont hear anything until we go to the dealership and wait there for hours to resubmit the original data AGAIN. Thank you BBB for your efforts, it is appreciated.

   

   

  Business Response

  Date: 11/21/2022

  The warranty cancellation have been submitted for the customer 

  Thank you