Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As a homeowner, I contracted out with Firebird Property Management, to rent my ******** single family home May 2023-Sept 2023. I have a $403.55 electric bill remaining from the time Firebird was actively seeking renters to my ******* largest beef is with the way that Firebird shows the home. Firebird intially told me that a live real estate agent would be accompaning the prospective renters, but this is not the case.After completing the application, renters are given a 24 hour code, and allowed access (a free night's stay if desired). My electric bill soared to $800 for July and August, and no one from property management checked the home to make certain that there were no squatters, trash left and that the air conditioning was turned off. I am seeking compensation (either to SRP directly) or myself for the outstanding $403.55 remaining for July 6 2023-Sept 2023.

  

  Business Response

  Date: 02/13/2025

  Hello,

  Thank you for reaching out to Firebird Housing regarding your concern for your property electric bill.  At Firebird Housiing we always strive to make every effort possible to rent your home as fast as possible but to also make your home reasonably comfortable when your home is being visited by Realtors and the potential renters.  We DID USE, but NO LONGER USE the ********** system which would allow pre-qualified renters the ability to view the home for just 1 hour access (not 24 hours).  This system is used Nationwide by companies such as ******, Opendoor etc.. That being said, in early 2024 we stopped using them.   When Realtors do show properties FOR RENT, especially in the blistering summer, they do go into the properties and "sometimes" adjust the A/C to make the home more comfortable.   As a company, we make every effort possible to keep this from occurring by turning up the A/C to a comfortable 85 degrees.  Since we do not have the ability to control everyones A/C from a smart phone, this becomes a manual effort to do so.  We make every effort possible to check the A/C on a regular basis, however, if the A/C is turned down to 65 degrees when it is 118 degrees outside, the bill is going to be substantial even if it is for just a few days.  As much as we do not want to this occur, it does happen and we wish there was something we could do about it, but there isn't.  How about turn off the A/C all togther?  Well, this is plausible but not realistic because the inside of home can SOAR when it is 118 degrees outside and no one will want to go inside for any amount of time when it is so hot.  When no goes into the home, the home does not get rented, therefore, it is something that is unfortunate but out of our control.   In the future, if you would like the A/C turned completely off to avoid this type of situation and you are not worried about renting your home, then we will be happy to turn it off for you.  

  Thank you kindly - Firebird Housing

• Initial Complaint

  Date:02/15/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My AC in June and July 2023 wasnt working correctly. My AC bill was going up high. My house was still hot. I contacted the management company they never sent somebody to fix it. Im still paying for my AC being super sky high ******* coming again and still nobody has came over to fix my AC now my waterline in my refrigerator is broken and they were supposed to send over a plumber and its been almost over 2 1/2 weeks and water is been leaking all over my kitchen my daughter has slipped twice, almost hitting her face on the stoveand I still havent heard anything from the company.

  

  Business Response

  Date: 02/23/2024

  After speaking with the *********************** We discovered that **************** that was hired to go out to the company was having a hard time getting in touch with the resident. Since that time the **** has been resolved and from my last communication a few days ago, I understand that a vendor is command to be reaching out to resident regarding the repairs / plumbing needed on refrigerator. To my knowledge, the problems are being resloved.

• Initial Complaint

  Date:08/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 29th the company Firebird Housing sent a maintenance crew from Right Choice Landscaping to repair the irrigation at ***************************** neighbour, and in the course of the work caused a leak on our irrigation system. Before they arrived it was dry for years with no leak and during their work the leak began. I noticed the water flooding out and watched from the window as the older couple, and then the younger man, inspected the brand new leak theyd just caused on our side of the property divide with his hands seconds before I decided to speak to them. The couple the man was working with were in their seventies or eighties and ignored me but he marched up aggressively shouted at me that they didnt do it, implying I was lying, before storming off shouting, Whatever happened to integrity?! Even though there has never been a leak there before and it just magically appeared as they were working, and I had just watched as he handled the pipe at the leak source.As the rental agency it is their responsibility; they hired the independent contractors and the property is wholly their responsibility. I need the leak they caused at *********************** as a result of their work at ********************* fixed ASAP. The name of a contractor who was highly aggressive and will only deny responsibility is of no use.

  

  Business Response

  Date: 08/31/2023

  Thank you for reaching out to Firebird Housing.  I am not sure if it was necessary to go to BBB to ask for help regarding this situation?   It sounds like you should have sent a BBB complaint to the service vendor that did the job as Firebird Housing actually has no responsiblity for the vendors (per our Property Management Agreement).  Either way, we will reach out to the vendor that did the job and ask them to go correct any problems that *** have occured while they were at the property.

  Thank you - Firebird Housing

• Initial Complaint

  Date:11/16/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - On November 11, 2022, I completed rental application for property listed by Firebird Housing. (Property Listing Attached)- $100 total spent for two rental application fees ($50 each)- Rental Application for two adults - Property at ********************************************************* - We received a message from Firebird Housing on Nov. 14, 2022 that the property is on hold and no longer available for rent. (See Attached)- We requested a refund of the total spent $100 ($50 per application for two adults). We contacted Firebird Housing by phone *************) and left messages for ****** (Nov. 14, and 15). We also sent email to ********************************* and their affiliate ****** by OJO. The business has not responded to phone messages left or emails.- Receipt I was charged two separate charges of $50 although received was emailed one confirmation number listed below. I have attached screen shots of both charges to my account. Confirmation Number: 50D8-F7F0 - Please assist us by communicating with the business that they have not responded to our communique to request our application fee be refunded because they notified us the property is no longer available. Thank you,******************* ********************* **************

  

  Business Response

  Date: 11/16/2022

  Thank you for reaching out to us.  There was a mis-understanding on how ****** was / was not available.  It was told to Ivy that the home is not available and is currently off the market however it IS available but it going through extensive work and should be available by December 1st.  Did you want to continue to apply for the property or would you like a refund.   According to our staff, your credit has not been ran as of yet.

   

  Thank you - *****

  Customer Answer

  Date: 11/19/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************
  
   
  

• Initial Complaint

  Date:10/19/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been trying to reach firebird housing for weeks starting on Oct. 10th and only heard from them to have a pay stub. As of today 10/19, they have stubs. Answered there phone and hung up on us. We are trying to find out the status of our application; we have paid $100 for the application and have not heard anything and we are unable to reach them.

• Initial Complaint

  Date:09/21/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/20/2022 I wanted to view one of their rentals they have to rent. They would not let me see the house until I give them a copy of my credit card. Why do they need a copy of my credit card? I do not feel comfortable giving out my credit card number. I asked them if there was a different way to view their listings. They simply said no. I have provided my drivers license for other companies that I have went and looked at their property. I agree with seeing something showing who I am. But my credit card numbers? Is this a correct thing for a company to ask for?

  

  Business Response

  Date: 09/22/2022

  ******.com is the system that we use to allow future clients to view properties on their own and without a Realtor with them.  This system is used Nationwide and is very desirable by most people.  As a business we do not want or ever see your credit card.  ******.com uses their credit card, NOT Firebird Housing.   Maybe if he has a complaint, he should go to ******.com.  This system has been used for years with little to no problems.  Maybe the only people complaining either don't have a credit card which would make it difficult to rent a property due to the lack of credit.  It also keeps protential thiefs from entering our properties.  Sorry you are not happy with our system to view properties please find a Realtor to show the same homes.  Thank you

• Initial Complaint

  Date:07/08/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi I am writing as my four children and I worked really hard on receiving deposit back from firebird housing. When we initially moved in there were alot repairs that were needed to the home. Including the outlets as none worked. Also the refrigerator broke about a couple weeks or maybe a month after we moved in and nobody came to fix for couple of days. All our food went bad and no compensation for that. A/C went out and had to sit in heat for 48hrs. None of the windows opened in the 3 years of me living there. They finally came to fix it about 3 months before I had to move. We had mold in the bathroom and lived this way for idk how long, when advised of this they briefly sprayed over it and said it was gone. but that was not the case as I continued to see the mold come up. My children and I have gotten really sick and went to doctors several times, not truly knowing the cause of our sickness. The toilet came with stains on it. We never complained of any of this but simply asked for them to fix which never got done other then the outlets as none worked or were not there. I advised firebird that if anything is missing their repair person is at fault for it. We had to replace the light bulbs in kitchen, living room , master and childrens room about a month after moving in. They are over charging me for normal wear and tear within the 3 years of living there and the trash that was outside the home that was left there as I moved out on a Sunday and trash does not come till Friday. In reality from my understanding the doors are normal wear and tear after speaking to another landlord and I really shouldnt be charged for it even after I put in a lot of money to make sure the carpet was clean the backyard was done and the door was actually fixed. It seems as if the landlord is trying to use my deposit to repair the home itself and overcharging me as theyre asking me to pay more after they already took my deposit. I am asking that they refund me my full deposit now.

  

  Business Response

  Date: 07/19/2022

  Hello and Thank you for your inquiry regarding your deposit.  In the last part of your message you wrote something that was very important.  You wrote "It seems as if the landlord is trying to use my deposit to repair the home itself and overcharging me as theyre asking me to pay more after they already took my deposit. I am asking that they refund me my full deposit now."   The key word is Landlord.  Firebird Housing is not the landlord and we have no control over your deposit.  The owner of the property is the Lessor/Landlord.   The lessor is who has your deposit, not Firebird Housing.   

  Please know that Firebird Housing is the Agent for the Owner/Lessor and the Owner/Lessor is the party that retains your security deposit NOT Firebird Housing.  This was disclosed to you in your lease agreement along with the Owner/Lessor's name.   We have had parties try to file a lawsuit against us for this same situation, however the Municipal Judges dismiss the cases because Firebird Housing is not the liable party, the Owner/Lesssor is. It doesn't matter that you pay the rent to Firebird, we are the Agent, not the Owner of the home.  

   

  You will need to reach out to the owner of the property requesting a refund.  

   

  I hope this helps.  Thank you - Firebird Housing - Agent for the Owner

  Customer Answer

  Date: 07/19/2022

  firebird housing is the ones that did inspection and is placing the charges. You are also the 3rd party to speak for owner. So this is me requesting refund. Communication has always gone through firebird housing. Im not every other tenant and if I have to take both you and your owner to court I will. Not only for the overcharges and the. Normal wear and tear charges but also for the more that we were left with the home

  

  Business Response

  Date: 07/20/2022

  Hello,  I am trying to help you and point you in the correct direction to resolve your issue but you must take my direction.   Being in business for close to 30 years, we have been down this path many times and if you involve the Management company, it is a waste of all of our time.  Look at your lease agreement, it tells you who the Owner of the property is.  That information was not just put in the lease agreement to make it longer,...it was there so you and the courts know who is the legal party responsible.  Think about what you are asking,...you are asking for FIREBIRD to refund you money, when FIREBIRD did not take your money... the owner of the property is the party that is given money to cover the repairs from your deposit, not the Management company.   Please send us a letter in writing to our offices and we will be happy to forward it to the owner of the property.  We are the Agent for the owner, we are not the owner.  

   

  Thank you - Firebird Housing

  Customer Answer

  Date: 07/20/2022

  Yes I understand that but you are the owner advocate meaning you speak for the owner so thats why Im going through you same way I went through your company with every other repair and every other issue same way you guys broke down what was owed and wasnt. This has everything to do with Firebird housing as well as you guys are aware of every issue in every concern that I have that should have already been communicated to the owner. I have already sent you a letter communicating to you through email that I did not agree. Please use the same letter sent or even this complaint and send to own thank you