Complaints

This profile includes complaints for Elevation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Elevation

  2425 S Stearman Dr Unit 220 Chandler, AZ 85286-5039

  
• 

  Elevation Solar

  423 Keller Pkwy Ste B Keller, TX 76248

  
• 

  Elevation

  2168 E Williams Field Rd Ste 210 Gilbert, AZ 85295-0743

  
• 

  Elevation

  4350 Arville St #700 Las Vegas, NV 89103

• 

  Elevation Solar

  17806 W Interstate 10 Ste 300 San Antonio, TX 78257

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/08/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I got this system on my brand new home that my husband was home, and let them in cause I would not have, but I listen to them, and he thought it would be good with this company, the two of them said it was their family own business and all the other lies they told, first about the panels were seamless they are not, how much it cost when I seen $39,000 OMG!!! my husband said he was ok with it an he will pay for it. So for 7 months now as of today 09/08/2022 it has been problem after problem, and they have to keep replacing part after part for 7 months now, and it keeps saying no solar production, first it was some connecter was not even connected, then the Curb system not working or reading right, then the utility meter keep saying **** nothing is being produced for months, I asked them so yall do not keep up on what the system is doing, being that it is a new system he told me no we do not it is up to the costumer to tell us WHAT!!! I said I should receive a refund on the monthly payments I we have been making for months, oh no we do not do that WHAT!!!!, so now we again waiting for a part to come in. So I called them to come look at it before they said I needed another part, that person came to the house never rang the bell, shut the system down never told us and left WHAT!!!. I hade to call the company because they moved the date they was supposed to come and the day he came my husband was home so how he came and never said anything is so unprofessional so I turned it back on what kind of company is this, and this equipment is on my roof and connect to the power in my home I am so afraid it will just blow up because so many mistakes were made.. so now waiting on a part that I had to call to find out about. I want them to take this off my roof. I WOULD NOT RECOMEND THEM TO NOBODY!!!!!!!!!

  

  Business Response

  Date: 09/22/2022

  Hello, we apologize for your experience so far and recognize the system performance has not been up to your standards or ours. We are working diligently to resolve system performance and restore your monitoring visibility. We contacted the manufacturer and secured replacement parts through the warranty, which be shipped to us next week. We have an appointment set for 10/6 to make the repairs. 

  After reviewing your system, it appears that 5 panels have not been producing since activation (the others are producing). To compensate for this and the inconvenience, we will send you a reimbursement check for 3 months of your loan payment. 

  Again, we apologize for the inconveniences you have experienced. We are confident that your system will be fully operations (including your monitoring site) after the appointment on 10/6. We hope that getting your system producing as designed, coupled with the loan reimbursements, will fully resolve your concerns.

  Thanks,

  Elevation

  Customer Answer

  Date: 09/22/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:09/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At the beginning of this year I bought this property in ********. Immediately i started getting knocks on the door from sales people offering different services, one service that i was looking for my new property was solar panels and this sales person named ***** gave me the info and I decided right away based on the experience of the company, he told me that my service was going to be active before my first payment in April. We signed and still up to day my solar panels aint operational yet. I call and call and i doesnt get a straight response from this company at the moment i got this panel on my roof and the system is not working yet. They give me all kinds of excuses but I consider they are not honest and they don't have any interest in solving this issue.

  

  Business Response

  Date: 09/26/2022

  Hello, we are so sorry for your experience thus far. We understand why you would be so frustrated as our handling of your project has fallen well below your standards and ours. We are working diligently with the *********************** to make sure your project moves forward. We will also be reimbursing you for all loan payments until your system is activated as we do not want continued delays any more than you do.

  We see your system has had severe delays post installation due to securing the correct panel for the electrical work as well as delays in completing the utility application and review process. The delay in sourcing the panel equipment is understandable as there have been shortages across the country; however, the delays in completing the utility application are inexcusable. We have escalated your project to a Customer Experience Manager and to the Director of Operations to ensure the coordination efforts with the utility go forward without hitch. Most recently, the utility requested minor corrections and your application was resubmitted into the review intake on 9/21. Once the online review passes, we will immediately submit for interconnection so that we can receive permission to activate your system.

  As mentioned above, we will reimburse you the loan payments made until your system is activated. We will send you a check this week for 7 payments, which should cover the October payment coming up. If you have any questions, ***** or ****** (Managers on your project), will be the best points of contact. 

  Again, we apologize for your project delays. We want to make this right and hope that continued progress coupled with reimbursement of your loan payments shows that we are working with all diligence to bring your concerns and project to a close. 

  Thanks,

  Elevation

• Initial Complaint

  Date:09/06/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up for solar in November 2021. Was told that I probably would have solar installed by end of the 2021 year. Delay after delay and even had to do some re-configuring of my solar unit plan, my solar was finally installed 3 months ago. They messed up a few things on the paperwork side of things so it delayed *** from coming out. Finally *** approved it and installed their meter over a month ago. Elevation walked me through the turn on of the system and it doesn't work at all. The *** meter won't even turn on so I'm not getting any power from the solar units to my house. Called Elevation and they said it takes awhile and they can see that my units are producing power. I told them the *** meter isn't coming on so it doesn't matter how much power the panels are making, that power isn't going to my house. Called again next day to get them to schedule a repair. They scheduled one for the following week. Waited at home for the tech to come and he was a no show. Called and they said that the tech wouldn't be able to do it by himself so they need to schedule for 2 people to come. They scheduled for another week out again. Only 1 guy came out. He couldn't fix it and said the original install team would need to come out. It has now been a series of phone calls every other day to them to get me on the schedule and 20 days later, I'm still not on their schedule. I sent in my *** invoices to them since I'm being charged both for the solar and ***....they said they will have to review the charge. I just want my solar units to work.

  

  Business Response

  Date: 09/25/2022

  Hello, we apologize for the delays from your install to activation and for the current issues preventing your monitoring site from being completed. We certainly want to fully address these issues to your satisfaction.

  We sent a Field Manager, *********************** to your home last week to assess the system and determine next steps. The good news is that your system is producing 100% as it should, this is problem of visibility rather than production. That said, he determined we need to schedule another visit to install a minor component so that your monitoring can be completed so you can see your system's production. We will be in contact with you Monday (9/26) to schedule the follow up visit. 

  We have also approved a reimbursement check for 2 loan payments to be sent to you. We recognize that there were some delays from the time your system was installed to the time it was activated, and you made a couple loan payments. We want to make sure there is no financial detriment to you, so expect this check to be mailed on Friday (9/30) and arrive the following week.

  Again, we apologize for the delays and frustration. We hope that the reimbursement check, coupled with our efforts to resolve your monitoring issue will satisfy your concerns. 

  Thanks,

  Elevation

  Customer Answer

  Date: 09/26/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  Date:09/04/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 30 panel Solar system Oct 2021. Installed December 2021. Fully functioning on Feb 2, 2022. Up to this point everything had been great. Each month electric production increased. By May system was producing more electricity than I was using. Then on June 8th, something happened. I have no idea what, because I was out of town & unaware. At the end of June I received an alert from SRP that said my system was not producing any electricity. I logged on to their website & could see there was something wrong. I got back home June 30th. The breaker had flipped & would not flip back. Called Elevation they scheduled a tech for July 5th. (I later found out 20 of 30 panels quit working.) I was told they were installed incorrectly & the tech had to rewire. There were 20 panels on 1 circuit, 10 on the other. The breaker blew and these 20 panels produced no electricity from June 9th - July 5th, until technician came to fix the system. Electric bill was $350 for ***** It had been under $100 since Feb. On July 27 & 28th Elevation sent another tech to my house. They told me my system still was not functioning correctly. This tech had to rewire everything again to get 3 circuits with 10 panels per. He also got me connected to the program that monitors the ******************** I immediately noticed production significantly lower than in May. I called to report there was still a problem with production & that the layout of my system was different than the map in the program. They sent 2 tech out Aug 26 to remap the layout of system &check that everything was working correctly. Techs did not turn in a report or remap the system. My system has 240V microinverters with 325W panels. The inverters are clipping production at 7.2- 7.3Kw/day because that is their **** The system is supposed to be 9.75Kw. No one explained this. Why in May producing 8.5kw? System does not meet my needs. Calling daily have not been allowed to speak to manager or get answers to my questions.

  

  Business Response

  Date: 09/26/2022

  Hello, we apologize for the production issues these past several months. We understand how the drop in production would cause you frustration and concern. 

  It looks like a manufacturer (Enphase) firmware update started causing issues when coupled with how some of your panels were wired. We see that you have had a couple tickets opened since May and that they are closed completed, meaning we are confident the equipment is installed and wired correctly now. We also see that you are currently working with a Manager, ***********************, to look into an upgrade of the micro inverters, which will allow the panels to produce at a higher maximum than what is currently installed. All said, from our perspective, it appears the right people are in contact and working with you to resolve but we (escalation team) will ensure ****** continues to make progress on your possible upgrade.

  We also see a check was sent recently for lost production; however, we we understand your frustration and accept that a resolution could have arrived sooner. We will send you another check for $350 (to match one of your utility bills) as compensation for your under production. 

  Again, we apologize for the inconveniences you have experienced these past few months. We hope the continued efforts of ******, coupled with the additional reimbursement, shows our efforts in good faith to fully address your concerns.

  Thanks,

  Elevation

  Customer Answer

  Date: 09/26/2022

  Any open tickets since *** would be because I did not have access to the Enlighten or Curb applications. I had access for a brief period and then the Envoy system could not connect to my wifi.  This was resolved in July after the panels were rewired and split up to additional circuits. It has not been remapped as requested.

  I do not believe my systems issues were caused by a firmware update because it did not impact all 30 panels. That does not explain what happened.  I would like to see the system trouble codes and logs since February. Elevation admitted my panels were installed incorrectly due to putting 20 on 1 circuit. Only 20 panels stopped working and these panels were producing higher amounts then the other 10 panels.  I remember seeing IQ7+ microinverters installed on the Enphase program when I first had access which explains why I had higher production in ****** *** and up to June 8th when the circuit blew. I am pretty sure these were swapped for the IQ7 inverters which decreased production since it was fixed in July. The IQ7+ inverters cost $20 more each x 30 = $600.   I can pay the difference of $600 to get the IQ7+ microinverters that I should have had to get my system back to producing as it was in ***. I never would have purchased the system if it had been explained to me openly and truthfully. I was sold a system that will produce 9.75KW but the microinverters limit it to 7.2KW. Why would anyone in Phoenix, agree to purchase a system like this??  

  I did receive a check for $50, I have not received a check for $350.  If it can be applied to the IQ7+ microinverters difference in cost, that would be great as I will continue to have electric bills of $200-$400/month if the system remains insufficient due to the cheaper microinverters that only convert 240 wats per panel. $350 will not cover the cost of electricity that I will continue to incur for years and years to come. 

  

  Business Response

  Date: 10/10/2022

  Hello, we understand that you have been working with ****** to upgrade your micros, and we have are applying the $350 reimbursement toward the upgrade cost. He let us know that you confirmed your complaint has been resolved. Please reach out if you have additional questions or concerns. 

  Thanks,

  Elevation

  Customer Answer

  Date: 10/14/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I have discussed options with ****** and will accept the proposed work to be performed on my solar system.  I agree to pay additional costs for the equipment required to reach the previous system production levels.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. 
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:09/02/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed a contract with Elevation Solar in May 2022 for solar panels on our home, and gave them a $1,000 deposit. We were told our permits from the ***************** were ready around the end of July 2022 and installation was scheduled for 8/5/22. On 8/4/22 we paid Elevation $19,080, as payment was required ahead of install. On the day on install, no one came to our home. We called and were told the install crew all had COVID and it would be rescheduled. When we called to reschedule, we were told there was a permitting issue, and that installation would happen the week of 8/15/22. Installation had not been scheduled by 8/12/22, so we called again and were told that the design needed to be reconfigured and that full re-submittal to the City for permitting was required and would take 4+ weeks. At that time, we asked for a refund of $19,080 until install could be rescheduled. As of today, 9/2/22, we have not received a refund and we are told we still do not have City permits and install cannot be rescheduled. Calls to Elevation have gone unanswered and voice mails have not be returned. We are seeking a full refund until/unless installation can take place. The total amount paid to Elevation was $20,080

  

  Business Response

  Date: 09/08/2022

  Hello, we apologize for the confusion and delays. We have sent a refund back to you; it should arrive next week.

  We also checked in on the permit for the revised plans and found they are confirmed submitted and currently under review by the city. The city expects to have the review done next week. Once the we pass city review, we will print placards and plans, deliver them to your home, and reschedule the installation. 

  Again, we apologize for the delays, but we are confident that your project is back on track and progressing. We hope that the refund coupled with a new install date will resolve this complaint satisfactorily. 

  Thanks,

  Elevation

  Customer Answer

  Date: 09/09/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  Date:08/31/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had issues with this company in communication. Today (8/31), they scheduled a panel upgrade prior to the solar installation. I called Elevation on 98/30 to confirm everything was a go. They confirmed. Today (8/31), I called my electric company (SRP) to see when the shut-off is scheduled. They had no shut-off date yet. I called Elevation back today (8/31) and they saw notes but no schedule. This has been an ongoing issue. My electric company (SRP) needed modifications to the design since the beginning of July. I have called multiple times to get this addressed but no action has taken place. Every time I call I get incorrect information no matter who I speak to.

  

  Business Response

  Date: 09/08/2022

  Hello, we apologize for the confusion in the communication with your Concierge. We escalated your project to a Manager, ******, who we see has been in contact with you. Your utility application was approved on 9/6, so we are just waiting on a shutdown date from your utility so we can perform the main panel upgrade and solar installation.

  Sergie will reach out with additional updates as we get more information regarding the shutdown date from the utility. 

  Again, we apologize for the initial miscommunications, but we are happy to see the project is progressing. We will keep your project with the manager for oversight through installation. 

  Thanks,

  Elevation

  Customer Answer

  Date: 09/08/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  Majid Hazine
  
   
  

• Initial Complaint

  Date:08/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a solar system through elevation solar end of 2019. I took money from my 401K so I could pay the $18K for the system up front instead of having a lone. Elevations contract has 10yrs on quality of workmanship. However, recently, I've been having issues with the app working, my bill has spiked and my neighbor's sell company had wireless linked to my system and says not all panels are working. I have repeatedly contacted elevation to request both these issues get resolved and just get the run around. I feel like since they have been paid in full they just want to brush me off. This is not how you treat good paying customers.

  

  Business Response

  Date: 09/07/2022

  Hello, we apologize you feel it has been a hassle to get a hold of us to handle repairs. We are committed to upholding the manufacturer's warranty and will continue servicing your system. As you notice any issues through your bills or the monitoring system, please call in to our service line.

  We see that a case was opened on 9/1 and we have an appointment set for Tuesday next week, 9/13, to fix the panels not producing. ***************************** will continue to be your point of contact as we work to address your system's productivity. 

  We can also compensate for lost production during this time that we are repairing the panels. We want you to be happy with your system and confident that we want to make things right for you. We hope that as we get the panels up and running, this will address your concerns and this complaint can be closed to your satisfaction.

  Thanks,

  Elevation

• Initial Complaint

  Date:08/15/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On march 9th after talking with elevation and signing initial documents for solar I contacted my mortgage company and took some money out of my house to pay for the solar project. When I contacted them on the 11th they said they could offer me a reduced amount at a higher interest. Initial loan was for 37k at ****. the reduced rate was 27k and ****% (attached approval). Which with cash they approved it and stated I didn't need to do anything after the approval. At which point I waited 4 months, solar was finally installed and I was contacted to start paying the 37k loan with sunlight financial when it was notified in 3 business days after signing to not go head with it and they confirmed. I contacted elevation solar, they said they would fix it and wait two weeks. After two weeks they state there is nothing they can do and I have to pay the 37k as they filed the paper work with that company instead of the one I asked for and agreed too. At which point I stated there has to be something they can do as I notified them I did not want the 37k one within 3 business days of signing which per that is the requirement. I agreed to and approved the dividend financial agreement at 27k but they did not file the paper work even after they confirmed it's noted in the account to use that one.

  

  Business Response

  Date: 09/07/2022

  Hello, we apologize for the miscommunications in the sales process that resulted in this. We escalated the situation back to ******************* for handling. We understand that he has been able to work out the situation with you by closing out the battery job and waiving all frees. Please let us know if there are outstanding issues that still need to be addressed. 

  Thanks,

  Elevation

• Initial Complaint

  Date:08/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed for for Elevation to install a solar system on my house in January, 2022. They told me it should be installed by June, 2022. They installed the panels and said they only need Unisource to approve it and Unisource came here the end of June. An email was sent to Elevation on 7/1 saying installation corrections were needed. They needed photos and labels installed. I have called Elevation 7 or 8 times and they have done nothing. I have received almost $500 in electric bills and my loan payments start in a few days. Elevation has done nothing. They said someone came to my house on 8/12, but nothing on my Ring doorbell says anyone came to my door. They also had told me I didn't have to be home for them to do what was needed. Managers refuse to talk to me. Please help me get these simple thing done, I can't afford these electric bills and the loan payments both at once. I am retired and on a very limited income. Thank you for any help you can give me!

  

  Business Response

  Date: 09/07/2022

  Hello, we are so sorry for the delays in getting your system activated, and we understand how making utility bill and loan payments at the same time would cause you to stress. We will absolutely reimburse you for loan payments made before your system is successfully activated. We will have a manager call you today, 9/7, to confirm how many loan payments you have made so we can send you a check for reimbursement. 

  We have also looked at your project and it appears that it is moving forward. Interconnection was submitted to your utility earlier this month, so we expect to receive permission to operate shortly. In the meantime, we will reimburse the loan payments so that there is no financial detriment to you. We apologize for causing you stress about this and hope that our reimbursements will bring a close to this complaint.

  Thanks,

  Elevation

  Customer Answer

  Date: 09/08/2022

  Truthfully, I don't trust them to get the system activated since they totally ignored my calls for over 2 months while I have now paid over $700 in electric bills I shouldn't have had to pay.  I don't want to accept anything until the system is up and running.

  

  Business Response

  Date: 09/25/2022

  We are diligently working on your account. We have also issued a check to reimburse you for 3 months of your loan payment, which should cover your loan payments made before system activation.

  Your original interconnection required clarity of your city clearance, we obtained clear photos of the city inspection results and have your interconnection resubmitted. We expect to have permission to operate (PTO) soon. Once we have PTO, we will call you to walk through activation, or, if you prefer, we can schedule a tech to go there on site to activate the system for you. 

  Thanks,

  Elevation

  Customer Answer

  Date: 10/05/2022

  The system is still not up and running.  I will not accept this complaint as resolved until is up and running and approved by all government and electric company standards.  Unisource, the electric company, still has not approved the system.

   

  Elevation still has not filled up the ditch dug by their company to install the system.  I am 73 and not about to do that myself when they said it would be taken care of.  Until everything is taken care of I will not say the issues are resolved.

• Initial Complaint

  Date:08/09/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Elevation solar has taken my money and failed to deliver services promised. Signed contract with Elevation Solar on Sept 14th, 2021 for installation. The contract states installation will be complete ****** days. Elevation Solar installed panels on my home Dec 6, 2021 and to that date I have paid $ ******* initial deposit and $21067.20 payment for installation. As of today August 9th the system activation is still not complete and panels do not function. Working with this company has been a consumers nightmare. I was told the original delay was getting the breaker needed however the elusive breaker was installed over 3 months ago. Elevation requested HOA approval on March 10th which was 3 months+ after they installed the panels. Elevation waiting to long and let permits expire and somehow keeps getting TRICO paperwork rejected. Application with TRICO for system approval was cancelled on May 3rd as project approvals are apparently good for 6 months. Project re-requested June 13th. The request for project approval cancelled again Aug 7th for not meeting requirements. How many times are we going to do this? Could someone please complete the paperwork correctly? Or better yet come get these useless panels off my house and return my money? I absolutely cringe at the thought of having to work with this company thru the life of my panels. I am fast approaching ONE FULL YEAR since signing contract with Elevation Solar and it has been over 8 months since Elevation Solar has been paid and placed solar panels on my roof that are useless as they do not function. I have paid $27,086.40 and yet still paying an electric bill. At this point I have zero trust or confidence Elevation Solar.

  

  Business Response

  Date: 09/07/2022

  Hello, we apologize for the severe delays; there is no excuse, there were failures with the utility coordination of your project that resulted in delays to complete electrical work and are now delaying interconnection approval. We strive to to provide a great experience for all our customer, but we fell well short of your and our expectations on this project.

  We escalated your project to ****, a manager to help push the project. It looks like your project has been submitted for interconnection and we are anxiously awaiting permission to operate. **** is also working on an analysis to reimburse you for lost production due to the severe delays. He will be in further communication with you regarding that.

  Again, we are very sorry for your experience. While we can't undo the issues that have led to these delays, we hope that getting your system activated and reimbursing you for lost production will be sufficient to close this complaint. 

  Thanks,

  Elevation