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Business Profile

TV and Radio Dealers

Spencer's TV & Appliance
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Spencer's TV & Appliance's headquarters and its corporate-owned locations. To view all corporate locations, see

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Spencer's TV & Appliance has 16 locations, listed below.

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    Customer Review Ratings

    4.86

    Average of 1,208 Customer Reviews

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    Review Details

    • John S

      Date: 03/02/2023

      **** S In the past my wife and I have enjoyed excellent service from ********* and this issue could have been easily resolved. On 1/13/23 our new Kitchen Aide Dishwasher was installed. After installation ************** discovered that the washer control panel had a minor damage and needed to be replaced. He told me that he would have returned the washer if he had noticed the damage while unpacking. He wrote about the damaged part and said it should be replaced in 2-3 weeks. I was fine with that and gave him a 5 star rating. I then called my ******* sales person to make sure the replacement order had been entered into the ******* system. He said it had been entered and that the part should take 2-3 weeks. On 2/25/23 I emailed him asking for a part replacement up date and he did not return my email. On March 1st I sent him a second email asking for a response to my 2/25 email . He responded via email March 1 telling me that the part order was placed by him following our January conversation and it is out of his control and I should wait until the service department calls me. He did not offer a contact name or number in the service department. On the same day, March 1, I responded by asking him to provide me with the name of his supervisor and I have yet to receive a response. By the way ********* does not provide a customer service email address and only provides a phone number to call if a customer has an issue. Frankly I am not comfortable talking to them by phone because there is no written documentation of our conversation. This has been unnecessarily a terrible experience that a reasonable customer service effort would have resolved.

    • Don V

      Date: 03/01/2023

      Great experience from salesman to communication to installer of dishwasher. Second time we have bought an appliance from Spencers.

    • Jackie M

      Date: 02/28/2023

      Walked in, told them what we wanted, compared the brands and paid for the appliance suite. Delivery was next day, efficient, cleaned up and they were perfect! Thank you for a smooth transaction.

    • Tracy F

      Date: 02/28/2023

      Needed to find a matching washing machine. The guys at ********* on ***** and cactus were able to locate one in stock and had it delivered and set up in my house in less than 24 hours later. Thanks to **** at the location and a big thank you to the install guys, quick and professional.

    • Margaret Q

      Date: 02/27/2023

      I am extremely happy with the service I got from ********* from the sales person to the installation of my dishwasher. They were very professional. I have used ******* many time

    • Mary C

      Date: 02/25/2023

      This is my second experience buying from Spencers and I would strongly recommend to anyone considering buying appliances. this is the place to go. Sales person was personable and very knowledgeable on different brands. I bought kitchen appliances and and previously washer and dryer both of which I love. Delivery/setup guys were awesome as well. Spencers is my place for appliances!

    • Jalane Q

      Date: 02/25/2023

      **** our delivery and setup guy, was fantastic! Professional and very personable. He answered questions we had and was very knowledgeable.

    • Sam D

      Date: 02/23/2023

      My third time purchasing all new kitchen appliances from Spencers. Worked with ***** this time and he was great at putting the package together and keeping updated on delivery especially since the refrigerator came more than a month after the initial delivery due to a back order situation. Great prices and selection.

    • Trevor W

      Date: 02/23/2023

      Ordered a new dishwasher and the whole process from ordering to install a was quick, effortless and I got deliver and installation included for less than what I was seeing it at other retailers.Will definitely use again!

    • Jen M

      Date: 02/23/2023

      Hands down the best buying experience! I spent several weeks researching my appliances. It had been 23 years since I had purchased a full kitchen package and so many things have changed! I narrowed it down between 3 brands and headed to Spencers to see them in person. The salesman was very knowledgeable and didnt try to pressure me. He genuinely wanted to help. I ended up going with GE Profile and they are GORGEOUS!!! They arrived within 2 weeks and installed within a couple hours. The installers were EXCELLENT and very ****************** ECSTATIC and cant wait to start enjoying them! I will definitely refer everyone I know to Spencers. Thank you ********** in **********!!

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