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Business Profile

Vitamins and Supplements

Oranga Wellness

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/06/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered one bottle of a skin tag removal serum. It was supposed to cost $69.95 unless I ordered three bottles, in which case the price was greatly reduced. I did NOT want three bottles as I was unsure of the efficacy of this product so I ordered one bottle. To date I have received three bottles of the product (no contact information is included in the packaging) and have been charged $69.95 EACH time it has been delivered. I just called the company and they said I had a subscription to the product. I told them to cancel it immediately as that was not what I had purchased. I would like a refund of at least $139.90. I would be happy to return the unused / unopened product. This is an unacceptable business practice.

  • Initial Complaint

    Date:02/19/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ORDER WAS TOLD TO BE CANCELLED BY ORANGA WELLNESS...AS THEY USED MISLEADING INFO.................BUY 2@ $49 + GET 1 FREE=$98.......THEY CHARGED ME $149 FOR 3 INDIVIDUAL BOTTLES...............................TOLD TO CANCEL IMMEDIATELY........................NO RESPONSE ORDER # SUR359V ON FEBRUARY 19,2023......RIGHT NOW I AM STUCK REFUSING IT UNLESS YOU STEP IN RIGHT NOT AND MAKE THEM CANCEL ORDER FOR DECEPTIVE BAIT AND SWITCH BS,THANK YOU.

  • Initial Complaint

    Date:02/18/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2/18/23 Orange wellness advertisement stated CBD gummies for pain at 39$ for 5 bottles after I submitted my cc and ordered the confirmation stated 199$ would be charged to my card. I contacted customer service and told them the ad was deceiving and I wanted 100% refund. **************** rep talked to manager and wanted to reduce the cost by 50% @ 100$ I asked for 100% refund again and customer service said we can't do that, what they would do is send the product out and if in 60 days I wasn't satisfied I could send the balance of the product back and they would in turn send me a 100% refund. A little sceptical needless to say

  • Initial Complaint

    Date:02/18/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ibwas charged ****** on Nov 30th 2022 and ****** on Feb 15th for products I did not order. Charged on my credit card

  • Initial Complaint

    Date:02/15/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered one bottle of their product, SkinCell. Price was $36.95 I was never given an invoice.I tried to repeatedly get the invoice.I checked my credit card and was charged $199.00.Called customer service to cancel and tried to reach them on their website. No response.Called my credit card company and told them not to pay. Of course they did. Now I have to wait to get my money back.Total Scam.

  • Initial Complaint

    Date:01/14/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a product on line. Then after I enter my info the page kept asking if I wanted a special bonus package. I kept hitting no ( at least 3 offers popped up ) then all of the sudden it said that my credit card was charged $199.00. I never approved the final cost. I had no clue what and how they were charging so much. I contacted them in under 5minutes to cancel this order. I explained that I didnt approve of the cost. 1st they said no cancellation then then agreed to a 80% refund and told me to keep the products. After 30 minutes of arguing they said that I would get a full refund when I paid and sent the product back. Again, they charged me an outrageous amount without my consent or even understanding or knowing the crazy price.

  • Initial Complaint

    Date:01/03/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased from Amarose Skin Tag Remover today. Add said $59.99 less 45% if you purchase 2 and get third bottle free plus free shipping. I was charged $179.99. Immediately after purchase my bank called me regarding fraud. I called company but recording said to call during business hours which I was. Recording advised to go online to chat at which time chat asks for a $1.00 payment and a charge card number. I now see many others have complaints with BBB concerning same. I do not want Amarose to send product or charge my account.

  • Initial Complaint

    Date:12/28/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In November, 2022 I order one bottle for $39.95, received 5 and was charged $200.00. I contacted them thru email and was given a cancellation number with a form to mail the products back, which I did. As of 12/28/22 I have not received a refund. I contacted customer support and was told too bad, so sad because I didn't provide them with a tracking number. NOTHING they gave me said a tracking number was REQUIRED. I sent product back with their form thru the regular mail. I'm pretty sure they would not have given me a refund even if I walked up to their front door with their worthless c***

  • Initial Complaint

    Date:09/27/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    09/26/2022 I thought I was buying 1 skin tag remover for ***** plus a free one then I was billed for ****** and they refused to cancel the order.

Oranga Wellness is NOT a BBB Accredited Business.

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