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Business Profile

Air Guns

Airguns of Arizona
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/18/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Talked to **** and he sold me on going with the Western Rattler 357.. when I was crossed from buy an FX Impact M3.. they talked down on FX so much they scared me from that purchase. So the Western Rattler it is.. Did a preorder and promised 2 weeks from date I ordered it .. took 2 months till I got a call it arrived.. Now it gets interesting after paying for it in full when it arrived I was told it would ship in 2-3 days because they informed me that it would have to be tested to make sure it functions properly. Well it took 7 days and that was me calling asking when will it ship. It arrived on Thursday 5/9/24 took it out the next day excited it did take almost 2.5 months just to get it. I fill it up it shoot a full magazine the second magazine here comes the problems.After reloading it shot 2-3 shots the it got stuck and it blew out 4500 psi of air right next to my face, That could have hurt someone very very dangerous. No the magazine wouldnt cycle so I call AIRGUNS OF ARIZONA talked to ***** and instead of walking me thru figuring out whats wrong when it should be working perfect out of the box. After they supposably did tests to make sure it was in perfect functioning order.. He just emailed me a ******* link so I can fix it myself. I tried calling back and now Im getting pushed to voicemail now Im ****** off, So I called my ***** CARD to dispute the transaction later in the day I tried to get it to work but still same results. I received a non functioning dangerous WESTERN RATTLER 357. My dispute I did it later in the evening on Friday 5/10/24. It is now 7/17/24 a little over 2 months and they knew I did a charge back & to this day they have not contacted me to help correct the issues.. And I have not taking this out of its bag since Friday 5/10/24 Im worried it could hurt someone its dangerous due to it blowing out high pressure air right next to my face.

    Business Response

    Date: 09/11/2024

    ****** was issued to the customer on 7/29/2024 .

  • Initial Complaint

    Date:12/19/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/11/2023 I ordered 1 box of *** 350 count .218, 24.8gr slugs and 1 box *** 350 count .217, 24.8gr slugs for $21.99 each. I received 1 box of the 350 count .218 and 1 box 250 count .217, short 100 slugs. I called and spoke with ****** about the shortage and was told because of ***** the slugs have increased in price so there are less slugs in a box. I was also told they charge extra to cover the cost of free shipping. Airguns of Arizona's web page for these items clearly shows a picture of a 350count box for $21.99 with free shipping. Unfortunately the sales department chooses to give dishonest excuses and cheat a consumer out of $6 worth of slugs. *** and other dealers sell a 250 count box for $15.99

    Business Response

    Date: 09/11/2024

    The manufacturer changed the packaging and the quantity of the contents. We had updated the specs on our site, but did miss where the factory picture also stated the quantity. We addressed this mistake. As for this complaint, we reached out by phone and email to resolve the issue and the customer did not answer or respond.

    Customer Answer

    Date: 09/12/2024

    When contacted by Airguns of Arizona they decided to no nothing to resolve the complaint. 

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