Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company lied told my father that is 70 years old they would fix our roof. My father walked them around and showed them the roof exactly the area that was damaged, which was a flat part of the roof. They are very aware that its not covered by the insurance.They told us they would fix the whole roof no problem and make sure the insurance pays for it that is false. After they did the job which was only part of the roof that has an arch that is the only part that is fixed by the insurance or covered under the insurance then they turned around and told us they would fix the flat roof which is the reason we wanted work on the roof and if the insurance did not cover it, we would have to pay it out-of-pocket. This was after me calling and calling and insisting and insisting for them to come and do the job they told us months months later after I reached out to the Better Business Bureau is when they made their first move. We found out through the sub contractor they got paid out $5000 to do the job. They are now billing our insurance for ******. I dont understand where those figures come from with such a poor job very little job and after lying that they would fix the whole roof. They also from the very beginning made sure they had my dad sign a contract that would lock him in from being able to go to any other roofing company or he would have to pay a 3% of the price they were charging. The part of the roof they fixed was not needed to be touched or maybe it did need to be updated but the initial reason we needed help or needed anything fixed was because the roof was leaking in my fathers room anytime it rained. They knew better and took advantage of him. These door-to-door companies are not to be trusted.

  

  Business Response

  Date: 04/23/2025

  Hello, we looked up your name, but couldn't find any customers that match the description you provided. Could you provide your father's name so we can identify him in our system?  

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Door to door roofer. We signed contract and they recd our insurance money from our insurance company back in August. We have paid our deductible and signed all the forms necessary and as of April 1st we still have yet to get a new roof.

  

  Business Response

  Date: 04/02/2025

  Hello, I just spoke with our scheduling department and they let me know that you are on the schedule for about a month out. We will be contacting you later today with more details. Thank you for your patience!

  Customer Answer

  Date: 04/02/2025

  this is the answer every time. How do I know this will really happen. As stated previously you got our money in August of 2024 and now its April 25 and youre stating May 2025?  Date and time ? Or is this just another push off? Is this really going to happen? I want a guarantee that this will happen next month and will be completed professionally and on time.  

  

  Business Response

  Date: 04/02/2025

  Hello Mrs ******** I believe you spoke to ******* after submitting this response. As he expressed to you over the phone, we will be completing your roof project as soon as possible. We will continue to communicate with you directly about your project.

  Customer Answer

  Date: 04/11/2025

  I did speak to him. He said 1st or 2nd week in May. My issue is that it keeps getting pushed back. My hope is that it really gets finished then and not get pushed back. As stated previously this has been going on since August of 2024. Ill wait and see. 

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 3rd, 2025 we were informed to pay our deposit to get our roof worked on and so it can get scheduled. After paying the deposit we were told that they have a lot of clients and we have been pushed back. Since attempting to reach the company via our "roofing agent" he blamed us for not providing the payment on time and that's the reason we've been pushed back. Since then I've made multiple efforts to reach the company and my contact but neither of them get back to me. It has been 2 months since the transaction and we have not been contacted, updated, or informed of the progress that they've made to fix our roof. They also opened a claim with my insurance company to get a $5k check and we have yet to see a copy that they promised to provide. So as of right now I don't know what came of the $5k claim and our $2k payment.

  

  Business Response

  Date: 03/28/2025

  We apologize for the delay on your roof project.  We have run into issues with our roofing subcontractors and insurance processing in ***** which is causing additional delays.  We don't anticipate being able to get this project completed in a reasonable amount of time. We will be contacting you today to discuss your options.  Thank you for your patience.

• Initial Complaint

  Date:01/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in April/may I submitted a complaint and the company reached out to me "trying to fix the problem" its been months and they still cant solve my issues. they are just making excuses at this point. other reviews they had were all bad as well and complaining about them being scammer. I think they are.

  

  Business Response

  Date: 01/17/2025

  Hello *******, we just spoke to you yesterday regarding your roof replacement.  We do apologize for the delay in getting your roof project scheduled with our roofing subcontractor.  I assure you there is no scam on our part.  Our subcontractor is significantly behind with completing our roof projects, but they have assured us that they will be able to get us caught up over the next 2 months. I sincerely appreciate your patience.

  Customer Answer

  Date: 01/17/2025

  It is ridiculous how long it takes. You received the insurance money quite fast. You could have contracted a different contractor by now. My Roof will probably have newer damage by the time it gets replaced and I will not be able to put it through my insurance anymore. I would just like a refund and I will look for a contractor myself. 

  

  Business Response

  Date: 01/17/2025

  We have escalated this with our subcontractor to move you to the front of the line.  We will reach out as soon as possible with an installation date.

  Customer Answer

  Date: 01/19/2025

  No thank you. I do not wish to do business with you anymore. I just want what my insurance paid you so I can find my own contractor.  You will probably just say I will be at the top of the list and keep holding it off but I cant keep waiting. We originally had our first contact like a year ago. Thats too long. 

• Initial Complaint

  Date:11/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  NERD Power installed 41 solar panels on a 20+ year old roof. I believe NERD Power failed in their professional responsibility. They did not properly assess the condition and age of the roof. A thorough evaluation would have recommended roof replacement prior to the solar panel installation. By installing solar panels on an aged roof, NERD Power knowingly created a situation that would necessitate further complications. The premature removal and installation of the solar panel system is a direct consequence of this decision, which now has created significant inconvenience and additional expense for me. NERD Power is now quoting $9,000+ to remove and re-install the solar panels, so that I can replace my roof. NERD Power is not being responsive when I attempt to discuss the situation with them. They have been awful to deal with.

  

  Business Response

  Date: 12/02/2024

  Hello *******, I understand your frustration.  We used a subcontractor for your installation and are having a hard time getting a response from them as they would have liability in this case.  We have also been in direct communication with you to resolve this issue.  We are happy to continue communicating with you directly regarding this issue rather than through all of the review sites you are posting on including the BBB.  

• Initial Complaint

  Date:10/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered solar panels and a backup battery from nerd power. The back up battery did not work as advertised. After some back and forth, NerdPower agreed to take back the battery and give us a refund of over $9,000. We even signed a contract. This was completed 6 months ago. I've been calling and emailing asking when I expect the refund. I keep getting the run around. They either don't respond or tell me that it's approved but the finance team needs to send it out. One time I called and spoke to *****, he said that the company was in transition and short on cash and that I would have to wait. He said they do not take loans because they don't believe in debt. Well, they are in debt to me. 6 months is a long time to wait for a refund.

  

  Business Response

  Date: 10/21/2024

  Hello *******, I understand your frustration and I am grateful for your patience.  What ***** mentioned to you is true regarding the cash position of the company.  We are prioritizing other accounts payables right now to keep the business afloat - that means our employees (payroll) and suppliers are taking precedence at the moment.  We have not forgotten about you and we will make good on the refund as promised as soon as possible.  My expectation is that we will be able to get your refund processed within the next 60 days.  

• Initial Complaint

  Date:10/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Insurance paid to have repairs done. Work not done. Can't get a hold of the company.

  

  Business Response

  Date: 11/01/2024

  Hi ****, apologies for the lack of communication.  We have struggled to get traction with insurance companies in ***********  Most seem to be very resistant to working with a contractor on the claims process.  They want to work directly with the policy holder.  We would be happy to complete the roofing project you still likely need to have completed, but we will need your assistance with filing the claim to determine whether or not the insurance will cover any or all of the costs for the work that is needed.  We will be in contact soon to discuss next steps.

• Initial Complaint

  Date:08/19/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February 2024, NerdPower reached out to me with a program they were offering which involved ***airing my roof and installing Solar Panels. I provided him with one year's worth of utility payments from SRP to continue the discussion. The ***resentative told me that NerdPower could use my history of utility payments to calculate the average cost every month, add $50 to this amount (which came to about $380 per month), and that this new payment amount would REPLACE my utility bills every month. The *** told me that they are able to do this because the utility cost savings from having the solar panels offsets the loan payments for the panels.When I questioned the ***resentative about the total cost of the solar panels, he kept referring to the monthly payment and would not provide me with how much the panels would actually cost. To understand how the math and payments worked, I asked him, "if a portion of my utility bills would be going to the panels, then how much would that be?" I clarified by giving an example, "does that mean that around $100 out of the $380 would go to the panels, making the total cost (with interest) to be about $35,000 - $40,000?" And the ***resentative said YES.I asked him again if this new payment amount would ***lace my current bill, and if there were any additional fees or expenses. He assured me that it would and that there were no other expenses.Now I've received a notice from an entirely different company informing me that I have to ***ay the loan on these Solar Panels. The total loan amount is $75,000, and these payments are NOT part of my utility bill, meaning I have an additional $334 payment each month.The ***resentative LIED to me about the cost of the panels being integrated into and ***lacing my utility bill; he LIED to me about there not being any additional costs; and he LIED to me about the total cost of the panels. He even LIED to me about how much my utility bills would be (they're $50 more than I was quoted).

  

  Business Response

  Date: 08/22/2024

  We understand your frustration and would like to respond to your concerns with some additional information to help you better understand this transaction.  First, regarding your electric utility usage, we have a very sophisticated energy modeling system, but it is impossible to be 100% accurate with energy consumption estimates.  Minor changes, like your thermostat settings or having a guest in your home can have major impacts on your utility usage.  We do our best to estimate usage based on known variables, but ultimately your behavior is a variable we can't control. 

  Regarding the cost of the solar system and the "entirely different company" you referenced, can be easily explained. Both the monthly payment and the total price were provided to you in the proposal, but it is usually easier for customers to understand a monthly payment which is most likely why the *** focused on that.  The price of the solar system that was quoted in the ~$40k range was correct as a cash price. However, you chose to finance the purchase. The solar finance companies are the entirely different companies that act as the bank to provided loans for solar. They charge fees on top of the interest rate that do not go to us, those fees go to those banks. Those fees are then rolled into the total loan cost to avoid out of pocket costs for you.  Those fees inflated the cost from the cash price that the *** discussed with you. But again, to be clear, this is not a lease and so we do not own your system nor are we the bank that loaned you the money to buy it.  We are just the contractor that ***airs roofs and installs solar.

  Customer Answer

  Date: 08/22/2024

  I understand that it's impossible to predict with 100% certainty what a utility bill would be due to energy consumption, but there hasn't been any changes to energy usage at the home, so I used the higher monthly utility bills as an example of how your company has been intentionally misleading.

  You say you are just the contractor that repairs the roofs and installs solar, but the fact is that when you entered into an agreement with me, you acted as the middle man in this transaction.  And the information provided to me by your representative was intentionally deceptive.  I noticed you didn't mention anything about how your representative told me the loan payments would be included and REPLACE my utility bill, when in fact that was a lie and I have an entirely different loan payment which effectively doubles my utility payments each month.  You also say that the $40k range was correct, and the only reason it's higher is because of the fees and interest.  But my loan amount is $75,000 AND I'm paying the interest as well so the final cost of the panels will be MUCH higher by the time it's paid off. So according to you the company financing the solar panels is adding $35,000 to the loan and nearly doubling the original amount?  This information should have been provided to me by your representative and by omitting it he was misleading me as to the total cost of the panels.

  The fact of the matter is that your representative - and by extension your company - intentionally deceived me multiple times when setting me up in your program.

  

  Business Response

  Date: 08/25/2024

  We are not intentionally lying or misleading you or any of our customers.  We acquired a roofing contractor (Pro-Tec) earlier this year. You signed a Pro-Tec contract for the roofing work to be completed and a Nerd agreement for the solar work - both fall under the Nerd umbrella.  We did the work we were contracted to complete. GoodLeap financed your solar loan.  Their fee was 50%+. You signed an agreement directly with them that disclosed all of the relevant finance details.  We used a Public Adjuster (Adjust Pro Solutions) who worked on your behalf on your roof insurance claim. You signed a separate agreement with them as well.
  Our representatives are trained to be very clear about the difference between a finance payment and a utility payment and we never train them to say the loan payment will replace a utility payment.  I can understand how you may have misunderstood that, since we do discuss the concept of your investment in solar replacing some of the money you would have spent on your utility payments. But, if you are connected to the grid, there will always be a fee for that from the utility company plus any cost for energy purchased from the utility.  How would a loan payment for solar replace that?  I am genuinely interested to know why you would think that is even a possibility.  I know you believe that is what the representative told you, but I have heard from other customers he has signed and I have not heard the same complaint.  I would never defend him if that were the case - if he were lying to customers, it would be cause for immediate termination.  We do not tolerate that behavior. We train our **** to make sure customers understand that solar is a long term investment - once your loan is paid off, the energy you are getting from your solar system is no longer attached to a loan payment and is essentially free from that point forward and will offset any utility payments you would have made for that same amount of energy.

• Initial Complaint

  Date:07/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sept 2023, AdjustPro Solutions knocked my door offering fix my roof. They contacted my insurance company and filed the claim. They received the checks for the claim in Oct 2023. In Jan 2024 a rep showed up and said that the insurance only covers basic materials. I paid aprox 4K to upgrade the materials. He said the restoration company, NerdPower would be able to finish the job in 1 month. Not true. I called in March and April, and they didnt have a date for my project to be completed. I requested NerdPower contact information. I spoke to ****** and he told me they should start the job on May 3. He advised that if there were any pieces that needed to be replaced, I would be contacted to approve the removal and the cost. Nobody showed up on the May the 3. I called and was told that ****** was no longer there but the roofing crew would be there on May 6th. They showed up and started removing the old pieces. Some pieces of the fascia were damaged. They tried to replace them with interior crown molding. It looked totally different. Besides, it wont last. They removed the entire fascia without my knowledge or approval. Later, NerdPower called me and said that I had to pay around 6K to replace it or I could have it fixed out of my packet. I said that my approval was never requested of given to remove it, therefore, they had to fix it or reimburse if I hire someone to do it. On 5/14/24 I received a text saying that the roof would be finished as soon as the roofing crew were able to add my project on to the schedule and that I should have an answer on 5/15/2024. On May 16th it rained and they sent someone to finish the roof. On July the 6th, I received a certified letter. It is a pre-lien notice. I called and spoke to *********************. She explained that I need to pay the $5,700 or a lien will be placed against my property. I need some advice as what to do to avoid this injustice and would like to prevent other people from being taken advantage of.

  

  Business Response

  Date: 07/10/2024

  Hello, while there were scheduling delays with our subcontractor, the main issue here is the fascia replacement that was required. We have photos of the roof prior to commencing work that show that the interior molding was already in place and rotting when we arrived - we did not install it as the customer claimed.  We could not leave the previous crown molding fascia in place during the install because it presented a serious potential for leaks into the home.  We removed the fascia and replaced it with the most cost-effective option available per the customer's request.  The amount due covers the out of pocket expense for that additional wood work that was not covered by the customer's insurance policy.

  Customer Answer

  Date: 07/15/2024

  The response for the business is absolutely false.  Besides, I never approved to replace the fascia.  They were supposed to give me the cost estimate before removing it.  I would be my decision to replace it or not regardless of the condition.   My approval was never requested.  Now, it is not only the cost of the materials that is in question.  This situation is causing me a lot stress and anxiety whit is interfering with my job and daily activities.  I would like this issue to be resolved as soon as possible to avoid further damage to my mental health.  The cost of  unnecessary and unauthorized materials need to be  waived immediately.

  Thank You,

  *********************************

  ************

   

  

  Business Response

  Date: 07/16/2024

  Hello *******, I am sorry to hear that you are feeling stressed.  These situations also cause me stress.  This is not the platform to discuss or identify resolutions. If you would like to call into the office, we would be happy to discuss this further.

  Customer Answer

  Date: 07/24/2024

  According to he second business response, they are asking to call them to discuss the issue.  No contact information is provided. They can call me at ************ or provide their contact information immediately.

• Initial Complaint

  Date:05/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am very disappointed with the company. I was visited back in the beginning of April for roofing sevices, time was taken to set up costs, coverage, and roof was inspected. Til this date they have collected money from the insurance itself as well as money that came out of pocket from me. They have recieved over ***** and have yet to give a roof install date. I wasnt given a call for what the delay may be. After waiting long and being patient i reached out , at which point i was told that there had been a change in contractors and that i would be contacted 2 weeks out at most Its now been past 2 weeks and I've had to reach out to them and now I have been unable to get someone to speak with. The sales person ********************* has failed to keep in touch with me even though i was told this situation has been escalated to upper management. Their lack of follow up and communication has me feeling like we were scammed. I'm out money, time and still no roof update. I would never recommmend them to anyone and would like to hear back from them as soon as possible to get my money back and find someone who can actually complete the job. I'm currently in a finance plan with then and having to make payments on a service i have yet to receive.

  

  Business Response

  Date: 05/30/2024

  The sales rep met with the ******* family on 4/9, but the contract was not signed by the customer until 4/18.  We called that day on a recorded line and ******** requested to cancel.  ********************* got in touch with ******** and they decided a new financing option and a new agreement was sent and signed on 4/23.  Since this project involves an insurance claim and the funding for the claim is running through the mortgage company, there is currently a hold on the account until the mortgage company agrees to release funding to us.  We would be happy to answer any questions they may have. We will reach out to you soon to discuss.