Reviews
This profile includes reviews for Town Square Energy LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 19 Customer Reviews
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Review fromAshley B
Date: 04/12/2025
1 starAshley B
Date: 04/12/2025
I had them for maybe a year. They jacked up my rates so that they were charging me crazy amounts to the point that my bill for one month was a thousand dollars! In a three bedroom trailer!! I think not! Oh and town square you can comment I also put the proof up on fb! ??
Town Square Energy LLC
Date: 04/23/2025
Upon receipt of Mrs. ******** Better Business Bureau (BBB) Review, Town Square Energy contacted her via email. In the email, Mrs. ******* was informed that she had enrolled with Town Square Energys variable rate offer through a Third-Party Verification process, which confirmed that the rate fluctuates on a monthly basis. Additionally, Mrs. ******* was informed that her energy usage, as reported by the local utility company, significantly influences the supply charges.Please note that following the completion of the enrollment, Town Square Energy mailed Mrs. ******* a welcome packet directly to her residence, which reiterated the selection of Town Square Energy and its offer. To address her concerns, Town Square Energy will conduct a cost comparison to evaluate its rates and supply charges against those of Mrs. ******** local utility company. This comparison will take place once her account terminates with Town Square Energy on May 5, 2025. The results will be communicated to Mrs. ******* via email, upon completion. Lastly, in an effort to further resolve this matter, Town Square Energy added Mrs. ******** contact information on its internal marketing suppression list to prevent future solicitation from the Company.Review fromPATRICK B
Date: 03/27/2025
1 starPATRICK B
Date: 03/27/2025
The Townsquare business model involves offering initially low rates, which are then dramatically increased, relying on customers not to notice or call. My rate increased by 100%.Town Square Energy LLC
Date: 04/01/2025
Upon reviewing Mr. ******** account in response to his Better Business Bureau review, Town Square Energy found that Mr. ****** initially enrolled in an 8-month fixed-rate plan on Town Square Energys website on February 24, 2024. As the initial term approached its end, Town Square Energy complied with regulatory requirements by sending a letter to Mr. ******* which served to notify of the upcoming term expiration and providing him with available options.Since Town Square Energy did not receive communication from Mr. ****** regarding any rate preferences, his account was automatically transitioned to the variable rate plan, as outlined in the notification. Mr. ****** was billed under the variable rate for four months before reaching out to the company to discuss the ********* an effort to address his concerns, he was offered alternative rate options. However, Mr. ****** declined all offers and requested to cancel his account. Accordingly, his account is scheduled to cancel on April 11, 2025, in line with utility transfer policies.Please note that Mr. ******* billing was in accordance with the terms of the rate offer he enrolled in and based on his reported monthly energy usage. We strongly encourage consumers to carefully review their bills and all notifications. Additionally, customers are always welcome to contact ********************** at any time to discuss available rate options.Review fromDavid W
Date: 03/15/2025
1 starDavid W
Date: 03/15/2025
A Town Square representative came to my door, stating that he was "from the electric company" and was offering a 6-month fixed rate at "current rates." It was only when I looked at the contract (in tiny print, on my phone) that I noticed he was from Town Square, not my current supplier, that the kWh charge was much higher than my current charge, and that there would be a $50 fee if I cancelled the Agreement. Way, way down in the fine print I saw that there were only a few days to cancel the Agreement before I would be subject to that $50 cancellation fee I'm sure they were hoping I wouldn't notice the increased cost until I got my next bill, by which time it would be too late to cancel without penalty. And, I almost fell for it!Town Square's sales tactics are deceptive and predatory. Steer clear of these scammers.Town Square Energy LLC
Date: 04/01/2025
In response to Mr. ******** Better Business Bureau (BBB) review, Town Square Energy contacted him via telephone and email; however, Mr. ******* advised there was nothing to discuss or resolve as he reported his interaction with the Town Square Energy sales representative with the BBB. Please note that the Town Square Energy enrollment completed on March 13, 2025 was cancelled as per Mr. ******** request he made to the companys *********************** on March 14, 2025. As a result, the enrollment was rescinded, and Mr. ******* will not receive supply services from Town Square Energy. Town Square Energy thanks Mr. ******* for providing feedback regarding his interaction with its contracted sales representative and appreciates all customer feedback so we may address any issues that arise and optimize our sales experience.Review fromEmily S
Date: 09/19/2024
1 starEmily S
Date: 09/19/2024
Predatory and manipulative!!!Last Friday a representative from this company came knocking at my apartment at around 8pm (already weirdly late)He falsely and purposefully lied to us, telling us he was from ************ energy and that he needed to verify my boyfriends account information so that we keep that rates were receiving now before they hike up for the winter. This representative tried to claim that RI Energy would be going up $0.60+.We received an email from *********************************** that we were switching providers and to call back if that was a mistake. As far as we were concerned, we absolutely were NOT switching providers and explained to ************ energy what had happened. Thankfully we were able to catch it early and RI Energy told us that none of that information was true and they dont even know how much it will go up for the winter but it wouldnt be more than around $0.15. This should be considered fraud or a scam at a bare minimum. You dont build quality customer relations when theyre structured on lies and deception.Town Square Energy LLC
Date: 09/24/2024
In response to Ms. ********* review, Town Square Energy attempted to reach out to her via email for additional information to investigate; however, has not heard back at this time. Town Square Energy appreciates all customer feedback and attempts to address all customer concerns. Please be aware ********************** does not tolerate any actions by its contracted marketing agents that go against sales policies and procedures. Should Ms. ******** wish to discuss the matter, she can call our customer service department at **************.Review fromAl M
Date: 07/31/2024
1 starAl M
Date: 07/31/2024
Id give them 0 if I could. Predatory practices as mentioned in other comments as well as calling dozens of times per day from different numbers (even when you ask to be put on a do not call list).Town Square Energy LLC
Date: 08/12/2024
Upon receipt of this Better Business Bureau (BBB) review, Town Square Energy immediately reached out to the reviewer via email in an attempt to obtain additional information regarding this matter; however, Town Square Energy did not hear back from them and, without additional information that would allow us to determine who was calling, such as the phone number being called, Town Square Energy is unable to investigate further. Please be advised that Town Square Energy appreciates all consumer feedback regarding interactions with their marketing representatives and attempts to investigate any allegations brought to our attention. Town Square Energy does not tolerate actions that go against the sales policies and procedures set by Town Square Energy management and takes corrective action to resolve complaints when necessary. Should the reviewer reach out at some point in the future, a proper investigation will be conducted.Review fromJoseph W
Date: 05/10/2024
1 starJoseph W
Date: 05/10/2024
They contract **************** for telesales, they push a rebate check offer instead of the fixed rates, say you'll get a 7% rebate check for every dollar you spend on the supply portion of your electric bill, then they pump your rate up after a few months, rebate hardly ever even equals $70 which they tell you to let the customer know that if they pay a total of $1000 dollars over the next 7 months you'll get a $70 rebate check....that rebate check is almost always much much much lower, the supply part of your electric bill is not much money, the delivery part is where you pay an arm and a leg.There manager ******************************* is a poor manager/billing specialist, only really looking out for himself and his bonus. It's basically a scam to get you to sign up with them as a supplier, then they **** your rates up. They cold call but will tell you they got your information because you or someone in your household had recently been online looking into getting a new or lower rate on your electric bill, which is not true, most people have their bill included in their rent, others live in HUD housing and have no bills or rent, and then there are the kids phones and the parents then get in wondering why you are calling a child's phone. It's all lies. Plus they don't want you having the potential customers looking at their website because they will see that actual TSE has lower fixed rates good for one to two years compared to NuViews campaign. If you live in **,****,**, or *****, it is NuView contacting you, be warned.Town Square Energy LLC
Date: 05/14/2024
Thank you for your feedback. Your noted concerns are being investigated.Review fromJoyce F
Date: 05/07/2024
1 starJoyce F
Date: 05/07/2024
Marketing called and tried to railroad us without explaining who Town Square was ..Only that I qualified for my 7th month of electricity free. There was no mention of switching suppliers. When I said that I didnt like that method of recruiting I shortly received a call from a higher level rep who instead of apologizing bullied and insulted me. I guess that the customer does not come first. I would have never been condescending to a customer!! They hope that if they promise money and talk fast that youll fall for switching to them without knowing that thats what you are doing. If youre half way intelligent and ask questions be prepared to be insulted and bullied. Town Square LLC. Not that youll change your ways but youre welcome for the never will be a customer feedback!Town Square Energy LLC
Date: 05/10/2024
Upon receipt of ********************** BBB Customer Review, ********************** attempted to reach out to the email address provided in an effort to further discuss the matter and address the concerns brought forth; however, Town Square Energy has not received a response. Nonetheless, Town Square Energy searched its telemarketing leads database for the phone number associated with the name or email address provided within the BBB Customer Review and added that phone number to its internal marketing suppression list in an endeavor to prevent future solicitation calls. Moreover, Town Square Energy communicated ********************** concerns to its contracted telemarketing vendor and took the appropriate corrective action to rectify this incident. Please consider that Town Square Energy values consumer feedback and strives to provide positive consumer interactions. Should ****************** have any further questions or concerns, she can feel free to contact Town Square Energy at **************.Review fromMatthew B
Date: 04/17/2024
1 starMatthew B
Date: 04/17/2024
never used them never will, yet they call dozens a times a day. I block the number 5 minutes later they call from new number. Very much a scam if they are using bogus numbers to harrass the public.Town Square Energy LLC
Date: 04/26/2024
Upon receipt of ************************ BBB Customer review, ********************** attempted to reach out to the email address provided in an effort to further discuss the matter and address any concerns; however, Town Square Energy has not received a response from ********************. Nonetheless, Town Square Energy searched its telemarketing leads database for the phone number associated with the name, address, or email address provided within the BBB Customer Review and added that phone number to its internal marketing suppression list in an endeavor to prevent future solicitation calls to ********************. Please consider that Town Square Energy values consumer feedback and strives to provide a positive customer service experience. Should ******************** have any further questions or concerns, he can feel free to contact Town Square Energy at **************.Review fromDs S
Date: 04/05/2024
4 starsDs S
Date: 04/05/2024
I thought it would be difficult to enroll in this energy company. The representative was so helpful. ******* and the first woman I spoke with if I don't have their names correct I'm sorry. but they were very very helpful she stayed on the phone with me while I enrolled online she reviewed rates. Confirm enrollment. I am looking forward to better rates!Town Square Energy LLC
Date: 04/08/2024
Town Square Energy thanks you for your positive review and feedback of our Customer Care Team! We are happy to hear that you are satisfied with our service. We appreciate your business and if you have any questions, we are here to help.Review fromPatti L
Date: 03/14/2024
1 starPatti L
Date: 03/14/2024
This company is horrible and ran by a sleazy company by the name of ****************, all they do is scam people lie and try to get their money. It was one of the biggest mistakes Ive ever made in my life thats why on the recording they say, its no guarantee savings, because, then youre agreeing to them being able to raise the rate whenever they want to how much they want to. They are a very shady company and it is truly disgusting how unethical and unprofessional the management is when I asked to speak to a manager, he sounded like he was half asleep or on drugs , and could barely answer my questions or concerns so they need to be shut down immediatelyTown Square Energy LLC
Date: 04/01/2024
Upon receipt of ************** Better Business Bureau (BBB)Review, Town Square Energy attempted to contact her via email to further discuss the matter and obtain additional information to address her concerns;however, Town Square Energy has not received further correspondence from *************. Please note, the zip code entered on the BBB Review was *****, which is a Pinellas County, ******* zip code. Town Square Energy currently does not provide supply services in the **************** at this time.
Please be advised Town Square Energy takes great pride in customer satisfaction and seeks to resolve these matters swiftly and amicably. Should ************** have additional information, please contact Town Square Energy at **************.
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