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Business Profile

Online Shopping

Tanga.com

This business is NOT BBB Accredited.

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Important information

  • Customer Complaint:
    Recently, BBB has received complaints for this company that allege refund, sales, delivery, product, and customer service issues. Complainants allege that this business sells a variety of products on their website at discounted prices. Customers report that the company guarantees that they will receive their item in a timely manner, however, the business may not deliver when or as promised. Other consumers report difficulty reaching the company when problems arise with the products they have purchased. In addition, when complainants request a refund, their refund request may be denied. At this time, Tanga.com is responding to some, but not all, BBB complaints.

Complaints

This profile includes complaints for Tanga.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Tanga.com has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Tanga.com

      2487 S Gilbert Rd Ste 106-485 Gilbert, AZ 85295-2831

    • Tanga.com

      771 E Encinas Ave # B Gilbert, AZ 85234-3464

    • Tanga.com

      1321 N. Alma School Rd 250 Chandler, AZ 85224

    • Tanga.com

      3884 South River Rd Bldg B Ste 3 St George, UT 84790

    • Tanga.com

      1108 E South Union Ave Midvale, UT 84047-2904

    Customer Complaints Summary

    • 26 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/03/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear BBB We are the seller of Tanga.com. We started to operate on the platform in September, and the payment time we agreed with the platform was to pay ** seven days after our goods were delivered to the buyer. On September 18, the platform suddenly closed our seller account without any notice. Our total sales on tanga.com was $8,954.00, but the platform only paid us $711.15 on September 13. After closing our account, there was still $8,177.00 left in our account that we have not paid to us. We have been operating on this platform in compliance with various regulations of the platform. After receiving the order, we sent our goods to the buyer as soon as possible, and the buyer could receive our goods within the prescribed time. The payment was also accepted by tanga.com, but Tanga.com closed our account unreasonably and violently, and the balance of our account was not returned to us. Our company kindly requests BBB to help me solve this problem and ask Tanga.com to return the withheld $8,177.00 to us. We always believe in the business environment of ***************** and hope BBB can solve this problem for us, thank you!Best Regards!

    • Initial Complaint

      Date:08/10/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Charged my American exp cr card without authorization on July 27

    • Initial Complaint

      Date:08/03/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a product from the website (mini fridge). It stopped working in less than three months. The product was not abused or damaged. Tanga.com refused a refund or replacement. They should not be selling junk products that they will not stand by.

    • Initial Complaint

      Date:05/23/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cancelled an Oder and they sent anyway. They never answer emails for resolution

    • Initial Complaint

      Date:05/20/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a pair of sunglasses on 5/8/23. After a week I checked on the order and saw it never shipped. Contacted customer service who sent back a scripted response that they cant help until its been 10 days. Waited til 11th day and reached back out, no answer. Still the product has not shipped. Had to file a dispute with PayPal who want me to wait until the 8th for a resolution.

    • Initial Complaint

      Date:05/19/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered some outdoor furniture that came in 3-4 boxes. The item was damaged and had missing pieces. I want return, however the company only sent me 1 shipping label when I need 3-4 labels in order to return. When I asked for the appropriate amount of labels they went silent and have not responded to my multiple requests for more return labels. In addition they gave me a 5 day window to ship the item back and a 10 day window to receive the item in order to get a refund. The 5 day window ends tomorrow. The only way to communicate with this company is via email. There is no phone number. Thank you.

    • Initial Complaint

      Date:05/15/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 5/5/23, I ordered a patio furniture set from this business. It arrived on Tuesday May 9th. I put together the first chair and experienced a multitude of issues - first, the pre drilled holes did not line up. I also found that the s**** threads were too large for the holes, causing me to strip the screws despite using the provided ***** wrench. The screws were too long, causing a safety hazard as the ends of the screws protruded beyond the designated holes - if someone ever fell into the chair, it would cause serious injury as someone would fall directly into the s**** Lastly, the furniture literally smelled horrible, to the point where I could not even store it inside my house, as the smell permeated my entire residence.On Wednesday, May 10th, I emailed *************************** the only possible way to get in touch with anyone. There is no number affiliated to talk to an actual human about these issues, I was left at the mercy of this support email. ******** responded very promptly to my first email, on May 9th, asking me for proof of the claims I made. I sent her pictures within three hours of receiving her email. From here, *** sent at least one email every single day, asking how Id be able to return this product, and Ive yet to receive a response, almost a week later. I also warned that Id be submitting a complaint through the BBB if I didnt hear back from her on Monday, as I need to get rid of these chairs immediately.The company has a return policy, so Im not sure why they are not allowing me to return, and are ignoring all of my emails.My goal from this is to get a full refund on the $404.12 I spent on the furniture and to be provided a way to ship this furniture back, free of charge, as the issues with the furniture are through no fault of my own.All furniture is still in perfect condition. One chair is assembled and cant be disassembled because of the previously mentioned stripped screw.Please advise on how I should be proceeding.

    • Initial Complaint

      Date:05/08/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an item online through Tanga, the item were received and defective and unable to be assembled. I have contacted the company to ask for return information and did not recieved that. I am now going online to try to again, return the same items and it says I am outside of my return window. I can only communicate via email with Tanga and have not had anything resolved:The screws do not fit as they should and will not fit for the assembly . Sent from my iPhone --------------------Darienne (Tanga Customer Support)Apr 3, 2023, 1:22 PM MST Hi there, Thanks for reaching out! We are so sorry to hear your item is not working for you. Could you please give us a brief description of why you are needing to return your item? If you received a damaged item or an incorrect item, please send a photo. I look forward to your response! Tanga Rclarson3 Apr 2, 2023, 12:32 PM MST I need return information for this order Please Thank you *********************** ************ Sent from my iPhone Thank You For Supporting a ************* As always we would like to thank you for your support. We are a small team here at Tan

    • Initial Complaint

      Date:03/02/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received the wrong product from this company. I followed their procedures to try to return the item and get a refund for my item I did not receive. After getting an auto reply about being a small business needing time, I have received no follow-up, no return information, and definitely no refund. This seems to be a bait and switch type of company and I need to report them. Photo of wrong item attached. I did not purchase a dog paw shirt but a heart sweater.

    • Initial Complaint

      Date:12/07/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Tanga.com and Blue Dolphin Magazines, et al., are strongly advised to not send any magazines, etc., to myself or "T. ______" as I NEVERat anytime opted in any magazine subscription during my session at Tanga.com. My time ordering from Tanga.com solely was for "T. ______" a gift --- my time NEVERincluded an opting in for any subscription or service from Blue Dolphin Magazines, et al. AGAIN, PLEASE DO NOT FORWARD OR MAIL ANY MATERIAL TO "T. ______" OR MYSELF!!!! MY SESSION ORDERING FROM TANGA.COM NEVER INCLUDED ME OPTING IN ANY SUBSCRIPTION SERVICE FROM BLUE DOLPHIN, ET **** NEVER OPTED OR SUBSCRIBED TO ANY SUBSCRIPTION SERVICE FROM TANGA.COM OR BLUE DOLPHIN MAGAZINES.URGENT AND IMPORTANT: ANY MAGAZINE OR ITEM THAT IS MAILED OUT TO MYSELF OR "T. ______" AS A RESULT OF TANGA.COM'S WEBSITE IN RELATION TO BLUE DOLPHIN MAGAZINES WILL BE LEGALLY PURSUED IN ACCORDANCE WITH APPROPRIATE LAW. ANY MAGAZINE OR ITEM THAT IS MAILED OUT FROM BLUE DOLPHIN MAGAZINES TO MYSELF OR "T. ______" IS UNAUTHORIZED.

    Tanga.com is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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