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Business Profile

Online Shopping

Tanga.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Shopping.

Important information

  • Customer Complaint:
    Recently, BBB has received complaints for this company that allege refund, sales, delivery, product, and customer service issues. Complainants allege that this business sells a variety of products on their website at discounted prices. Customers report that the company guarantees that they will receive their item in a timely manner, however, the business may not deliver when or as promised. Other consumers report difficulty reaching the company when problems arise with the products they have purchased. In addition, when complainants request a refund, their refund request may be denied. At this time, Tanga.com is responding to some, but not all, BBB complaints.

Complaints

This profile includes complaints for Tanga.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Tanga.com has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Tanga.com

      2487 S Gilbert Rd Ste 106-485 Gilbert, AZ 85295-2831

    • Tanga.com

      1321 N. Alma School Rd 250 Chandler, AZ 85224

    • Tanga.com

      3884 South River Rd Bldg B Ste 3 St George, UT 84790

    • Tanga.com

      1108 E South Union Ave Midvale, UT 84047-2904

    • Tanga.com

      470 Country Ln Unit 2 Santa Clara, UT 84765

    Customer Complaints Summary

    • 26 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/22/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order recieved # 1 not even close to what was ordered #2 Order was never recieved but seller is stating was shipped.

    • Initial Complaint

      Date:11/20/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a sherpa style hooded sweater, it was nothing like the picture, it didn't fit right, the color was solid gray but the picture shows gray and white and it didn't have a zipper like the picture and description said it does, just thin stitching.

    • Initial Complaint

      Date:10/27/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Trying to return item to Tanga, they will not send label to return before deadline.. Contacted them twice Payment was made through my Amazon account, There is no phone number to call. They responded once saying they would send it, nothing came. Deadline is close

    • Initial Complaint

      Date:10/03/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase on March 5, 2022 for items sold by this company. The item was never received and the tracking link they provided states it is in transit and projected date for delivery is 6/15/2022. The tracking link is provided below. I contacted the company and they requested additional information claiming they showed no orders on my account. I contacted them a second time and they never responded. I tried to file a dispute with the credit card company and they chose to still charge me for this even though it was not received. This is my second bad experience with this company Tanga. The first order I made I received items that were broken and just let it go then but I do not feel this should be let go. I am sure if they have done this to me there are others who paid for items they never received.https://track.easypost.com/djE6dHJrXzcxYzI0MDExMmQwNTQ0YTI5NmJkZjE4NTFjMDE4MzRm

    • Initial Complaint

      Date:08/13/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order no- BA9GEGVY67WH DATED JULY24,2022 WOMEN'S JACKET AMOUNT-$21.25 **** RETURN BY ME ON 30,JULY,2022 BUT TANGA REFUSE TO RECEIVE **** FROM COURIER.RETURN LABEL ALREADY CREATED BY TANGA.BUT REFUSE TO RECEIVE THE **** AND THEN COURIER BACK THE **** AND **************

    Tanga.com is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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