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Business Profile

RV Supplies

The RV Awning Company

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/14/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    .I was referred to this company by ****** Awning Company. Starting in October 2022 I called them to repair my awning. After two months two of the companys repairmen, ****** and ***** suddenly arrived at my site on November 23rd and tried to replace the motor in my awning. They told me that they could not access the mounting bolts to do the repair, but would refer it to the Owner. *******************************, with ****** and *****, arrived at my site late on the afternoon of December 6. They found and loosened all the awning mounting bolts inside my motorhome then went outside to work on removing the motor. There was great deal of noise and shaking of the motorhome. They came inside and handed me a piece they had cut from the end of my awning housing! ******* said that the awning was glued to the motor home and that they hadnt been able to remove and replace the motor. He said that he could disassemble all the internal awning components, then attempt to remove the awning housing from the motorhome to replace the motor, but it would probably deform it and it would likely never work correctly. ******* then proposed I file a false claim that it had been wind damaged and my insurance would have it completely replaced. He said this was what insurance was for and perfectly normal and he would work with the adjuster and take care of everything. He said he had done this before and knew all the insurance adjusters. The RV Awning company cut off the end without my permission and broke the seal on the top instead of repairing it. Now it is exposed and when it rains the water pours out of the housing directly onto the top of my door seal. Now ******************************* proposes that I pay his company to try to repair the awning for $2200, which he believes will not work, or proceed with a complete removal and replacement for $18,200. I am not going to do either. I am looking for other alternatives. I will not allow them to do anything more to my motorhome. I DO NOT recommend this company.

The RV Awning Company is NOT a BBB Accredited Business.

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