Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/26/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with **************************, I do not have a contract with VALLEY COLLECTION SERVICES, they did not provide me with the original contract as provided.

  

  Business Response

  Date: 03/26/2024

  We have not received any communication from ******************** despite the notices we have mailed to him regarding this account. We had mailed our notices to the address that he had provided to the City as his new forwarding address. He contracted with the **************** for utility services (electric, solar and water) at the service address of ************************* We are contracted with the City to accept assignment of their delinquent accounts if the account is not paid to the **************** in a timely manner. ************************ balance of $927.64 was assigned to us in November 2021 when we sent out an initial notice to ******************** informing him of the City's assignment of their account to us for **********************. After not receiving any response from ******************** from our notice, we reported the negative report to the credit bureaus as allowable by federal debt collection law. If ******************** would like us to report this account as disputed with the credit bureaus, we will do so upon him letting us know this. In the meantime, we will continue to report the account to the credit bureaus since the City is still showing this as owing. We have sent a copy of the validation we requested from the **************** to ******************** via US mail to the address we have on file. We appreciate the opportunity to speak to anyone assigned to us regarding an account prior to a complaint. ******************** ignored any of our communication attempts and never requested any validation of the account prior to this complaint. If he has any questions regarding the account or would like to make a dispute on the account, we encourage him to contact us at **************.

• Initial Complaint

  Date:01/25/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am no longer in debt with with *************** Lyon County District ****** **, ***** Township ************* as the amount of ticket has been totaled off and no charges are due. I was pregnant the date this ticket was issued 03/14/22 and gave birth 03/15/22 and was postpartum 5 months and was not able to attend court date to settle ticket. I never got notice, or spoke to Valley Collection Service, LLC to collect debt of $390.00. They have not sent me information regarding this debt as requested therefore, I believe I do not have any contract with them and need this amount to be removed from Valley Collection Service LLC immediately as it has prevented me to option a new Drivers License until paid in full. This debt must be paid from Valley Collection Service LLC, once paid off reported back to *************** Lyon County District ****** **, ***** Township Justice Court to send a letter to the *** only then will I be able to obtain a new license. Need to resolve immediately.

  

  Business Response

  Date: 01/26/2024

  We received this complaint on 1/25/24. She called on 1/26/24 and paid this account in full. It was previously still due with the Court. We will notify the Court of the payment in full and consider the case closed with Valley Collection Service. 

• Initial Complaint

  Date:06/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im not liable for this debt with **************** UTILITIES, I do not have a contract with VALLEY COLLECTION SERV, they did not provide me with the original contract as requested.

  

  Business Response

  Date: 06/08/2023

  We will need more information from ****************** to respond to his complaint. We are unable to locate his account without an account number (either the one that we assigned or the one regarding his account with the City). After that is provided, we can review his account and provide a response to his complaint. 

• Initial Complaint

  Date:05/08/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hope all is well! My name is *****************************. I was finally looking at my consumer report and seen this collection. I have never done any business with this company. I would like for this to be removed from my consumer report. They are also in violation of 18 USC 8, I owe no debt. Also, this company is violating my consumer right to privacy pursuant to 15 USC 1681b 2. The company also has no permission to report anything using my info pursuant to 15 USC 1681(4). Please remove this from my consumer report. Thank you!

  

  Business Response

  Date: 05/08/2023

  We are unable to locate the account to review the customer's dispute due to the limited information provided. We would like to verify the account to ensure that this dispute is with ********** since we are unable to find the customers name in our collection software. Additional information such as account number, additional responsible parties, etc would be helpful. If the customer would like to contact our office directly, we can assist. Otherwise, we are able to report to an individual's credit after presenting the customer with their initial rights (which we do upon receipt of the account via mail). We give the customer 35 days prior to any credit reporting so that they can exercise their rights. If the account is on the individual's credit, the customer failed to contact ** in the allotted time. Our collection process is compliant with the Fair Debt Collection Practices Act contrary to the customers claims.

  Customer Answer

  Date: 05/11/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  Date:09/15/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a Notice from Valley Collection Service attempting to collect a debt allegedly owed to the *********************** Parking w/ a creditor reference number A202109595. This is not my debt as I do not owe money to the *********************** for parking. Further, there isn't sufficient information of location, date or any pictures of improper parking to validate this debt. This debt is not mine and I demand for Valley Collection Services to cease and desist further communications with me and stop sending debt collection notices.

  

  Business Response

  Date: 09/16/2022

  The assertions made by this individual are completely false. If the individual would have made any attempt to contact us, we would have provided the pictures of the white *** (showing the individual's license plate) which we have time stamped at 10:53pm on 5/28/22. We have information of the location on the electronic citation that is provided to us by the City. This information clearly validates the debt. As the registered owner of the vehicle, the individual would indeed be responsible for the debt. We are unable to provide the desired settlement requested by the complaint which is to contact the individual based on the complaint which clearly states that we should cease and desist from all communication to the individual. If you would like to contact us directly, we can provide you with the information you requested in your complaint. Otherwise, we have noted the cease and desist request and will have our initial communication to you be the only one that you receive from us.