Complaints

This profile includes complaints for Web Dynamics's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Web Dynamics

  4926 W Grandview Rd Glendale, AZ 85306-2032

  
• 

  Web Dynamics

  11225 N 28th Dr Phoenix, AZ 85029-5606

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 25, 2024, I notified you that the leads you were providing were not from ****, as initially agreed upon, rendering them worthless for my business. In my first email, I clearly stated: "Most all are not Ohio leads, so they are worthless. Please cancel service effective immediately."In a second email sent on the same day, I reiterated: "Cancel effective immediately. This is not what was discussed at all. Leads from every state but ****. DO NOT CHARGE MY CARD ANY FURTHER AND REFUND THE LAST PAYMENT."Furthermore, in a third email sent on September 21, 2024, I provided details of an unauthorized charge of $100.73 to my Discover Credit card for "WEB DYNAMICS *********** AZ." I demanded an immediate refund of this charge.Despite my clear instructions, you have now illegally charged my card again on October 22, 2024, for $100.73.This is an official notice to cancel all services and refund any and all charges applied to my Discover Credit card after September 25, 2024, including both the $100.73 charge on September 21 and the $100.73 charge on October ***** you have not provided any services as discussed, have not had access to my ******** account, and are not currently providing any services whatsoever, I expect a full refund.

  

  Business Response

  Date: 10/31/2024

  We've completed the work for you. However to avoid any further complaints we've issued a full refund! Wish you nothing but the best 

• Initial Complaint

  Date:07/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I owned three business, and upon checking my credit card i notice about 5-6 months of an additional charge of $97 when i called them to see what was this charge theybdaid it was a mistake of them because they never posted anything additional from my other subscription. They daid they were going to refund me the money nd they never did. I call about three other times and text, but same promiss thaat somone in accounting will call me. That never happend. Just when i was going to give them my third business, I cancel my two accounts due to theft of service never performed. Shame on them, they lost a good customer that used to talk good about them in conventions. Not any more!I uploaded 1 picture kf a charge, there are more.

  

  Business Response

  Date: 10/31/2024

  we sent you over all of the content and ads each month. Without a response however we did issue a refund to ensure no further issues or concerns  

• Initial Complaint

  Date:03/08/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  business has been charging me for 3 products over the past 3 months in the amounts 97, 99 and 75.numerous attempts to cancel with no reply. then company replied and said the cancelation was processing, then not, then yes again, blah blah blah.obvious fraud on their ******* NOT do business with web dynamics!

• Initial Complaint

  Date:03/06/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $1500 for services that were not provided. Im seeking credit to my credit card on file for the same amount

  

  Business Response

  Date: 06/27/2024

  Hi ******,
  
  On March 28th, you and your account manager ***** agreed to a credit of $1,500 for one year of our social media management services. This agreement was reached to address your concerns and ensure that you are satisfied with our services.
  
  We value our clients and strive to resolve any issues promptly and fairly. We believe this resolution is in the best interest of both parties and demonstrates our commitment to excellent customer service.
  
  Please let us know if there are any further questions or if there is anything else we can assist you with.
  
  Best regards,
  
  ********************; 
  Owner and Operator, Web Dynamics

• Initial Complaint

  Date:03/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this company to do a job for my company. They did not do the job, I terminated them, and they are refusing to refund the money that they said they were going to refund. They do not answer their phone, hide behind email, and do not answer the email i send. The person i spoke to is ******, assured me they were refunding the money, but now they have ghosted me and have not refunded the money. This has been going on for several weeks now.

  

  Business Response

  Date: 03/24/2023

  Hello *****, we created content for your business on march 7th. You asked for revisions we made them and still you were unsatisfied. We offered to schedule a zoom meeting with you to go over all of the content together and then you asked for a refund after we provided service. Lastly you charged back the funds after we delivered services. Theres nothing we can do at this point you received free service from our company already. 

  Customer Answer

  Date: 03/24/2023

  I do not accept the answer or resolution from the business. You were asked to provide a service which you did not do. The service you tried to give me was less than bad to say the least. Then you tried to revise your work and it was still terrible. I told you on March 7 th after it was clear you were not cut out for the job that I was terminating your company because of the poor work and to see all the bad reviews and complaints about your service and unwillingness to refund money is not shocking at all. I did not receive my refund from you, you owe me $265 for the service that was not delivered, I have nothing from your company for the money and expect a refund immediately. My bank put a hold on $65 of the money owed since you do not return calls. I spoke to ****** the day I terminated your company and was told the refund would be issued. 

  

  Business Response

  Date: 05/19/2023

  We worked with ***** initially and spent time, energy, and resources to create 5 ad creatives and deliver on the service he purchased by created him content. He was not willing to work with ** to revise the content to his liking and was adamant about cancelling and getting a refund. We refunded the payments he requested and this matter is settled. 

• Initial Complaint

  Date:02/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was trying to signed up for their social media management platform before I could get my debit card I got a call like at 10 PM here in ********* they are in ******* just one hour difference in time. So I felt that was annoying I decided not to join over the next two weeks I kept getting email offer after email offer I finally decided maybe I will give them a chance by pass the ******* with heavy accents So I did same thing my phone started getting text while I filled out all their questionnaire so I left it at that I was like maybe they will work next few days you still have not filled out the questions blah blah so I took it as a divine sighn I said please call this and refund the card over the next few days I still kept getting emails finally yesterday a guy calls and I could understand what he was saying nice guy from ***** I told him listen I asked for this account to be cancelled I told him I requested this in say two he goes on about we apologize for the inconveniences will you keep the account if I drop it to $60 something I said look its about the principal not the money He says okay I will get the team to cancel a few hours later I get a bunch of things to post for @frenchiesglobe and that really upset me because by now I felt as if this company who is here in *** however they need to train their outsource better or simply employ *** employees but after all the stuff done to me I will never trust this company so cancel and refund.

  

  Business Response

  Date: 05/19/2023

  **** had signed up under 1 account and used different credentials to fill out our intake forms. He was sent an automatic text stating he did not fill out our intake form because the other account was used. We did complete content for **** and already spent time, energy, and effort in the account. We offered him a discount to stay with ** and he continued to insult the work of our team and was not willing to work with ** internally to resolve the matter. 

  Customer Answer

  Date: 05/19/2023

  Thank you BBB I will now take this to the next levels you can present the rebuttal I will wait til you close the complaint to proceed and really all things boils down to is trust & ethics without either one can't keep paying a company and it gets to a point where the customer looosrs it's trust this serves me as a reminder to post a review and share with my ******************************************************************************************************************** expose them for the fraud they are. 

  

  Business Response

  Date: 05/30/2023

  Hello **** signed up for our service we sent him over content within 48 hours of him purchasing. We spent time, energy, & resources working on his content. We tried to offer him additional services because we do not offer a refund after we completed the order

• Initial Complaint

  Date:02/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted the business to do a trial for their services in September, 2023. Spoke to them and said that I wanted to try the services for 3 months to see how their work was. Took then until end of October to get the correct creative info for my posts. (multiple errors over & over again) Finally approved their creative and they started posting in November, 2023. As we went along, still multiple errors that I had to contact them to correct OVER & OVER AGAIN! (it was like they didn't understand English) ? Sent them a message on Jan29th stating that I was not happy with their services and wanted to end my business with them. As of today (they are still posting) I have spoken to them, sent additional texts and emails reiterating that I only agreed to 3 months! They have now charged my credit card for 6 months! They are still not responding to me emails or messages! I want the 3 extra months that they charged me for to be reimbursed ! ASAP ! Terrible communication and follow up from them and will NEVER EVER do business with them again !!!

  

  Business Response

  Date: 05/19/2023

  ****** was working with up until the end of January in which he requested to cancel the service. We delivered on all services ****** paid for and we refunded the February payment he was wrongly charged for. In conclusion, ****** received all of the services he paid for and we wish him nothing but the best.