Complaints

This profile includes complaints for Aqua Essence Pools LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Aqua Essence Pools LLC has 2 locations, listed below.

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  Aqua Essence Pools LLC

  12527 N 57th Ave Glendale, AZ 85304-1855

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  Aqua Essence Pools LLC

  4413 W Shangri La Rd Glendale, AZ 85304-4135

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/31/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Defective workmanship, construction does not meet to *** standards of workmanship ****, the owner has had multiple times to remedy and repair issues but does not respond to messages and then claims he was not allowed access to complete job. Then says he will come and then I dont hear back from him. *** requested a refund of the amount paid that he required but was a violation of the *** until the project is complete but he does not answer messages. Now hes abandoned the job.

  Business Response

  Date: 09/02/2024

  This is the same client that sent in a complaint previously Review ID: ****** ************* ************************ Unfortunately we finished the interior of the pool and it is full of water and she has been using the pool since mid July. Per her request we agreed to put the interior in and finish the deck afterward. Then she told me to hold off on finishing the deck while she contacted other deck companies to look at what needed to be done. I said we could request a courtesy inspection by the *** if she thought the workmanship was poor, but she said rather that she would file a complaint with them. When I contacted her after she had met with a deck contractor, she said I could come back to complete the deck. When I arrived I found she had torn up areas of the deck on her own. She then said she had a bid to complete the decking and demanded I return $1000 to her because ***** wanted $3500 and she still owed a balance of $2500 for the deck. I informed her that he wasn't offering her contractor pricing and if she wanted him to do it, I couldn't warranty the work. She also agreed to pay for pool coping that was delivered to her property that she decided she didn't want on the pool. I also programmed her pump and provided a start up of her system along with a floater and chlorine, which wasn't a part of my scope. This is a pool renovation and the pool's equipment was existing. If I can provide pictures I will show the before and after shots of what she has done to the deck. The pictures she has provided are areas I told her we would address. I had a crew scheduled for August 21st to work on the deck and she said 13 hours wasn't enough notice. The tile grout (her pic) will need to have the pool drained a little and generally that warranty work is done once the job is completed. I have yet to receive any notice from the ***.