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Business Profile

Driving School

2Pass Defensive Driving School

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Driving School.

Complaints

This profile includes complaints for 2Pass Defensive Driving School's headquarters and its corporate-owned locations. To view all corporate locations, see

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2Pass Defensive Driving School has 3 locations, listed below.

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    • 2Pass Defensive Driving School

      3324 E Ray Rd Higley, AZ 85236-4605

    • 2Pass Defensive Driving School

      1117 E Tulsa Ct Gilbert, AZ 85295-5441

    • 2Pass Defensive Driving School

      PO Box 484 Higley, AZ 85236-0484

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/23/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for online traffic school on September 17th, 2024 and paid $251.95 in advance. Since this the information about this business is provided by the court, I assumed they are reputable and professional. Unfortunately, when I finished their course, I did not receive confirmation if I passed or not and I didn't receive a certificate of completion. When I contacted the court, I was told that I should receive that via email as soon as I successfully complete the course. When I called the business to verify that I successfully completed the course, I was told they manually grade everything and there were customers in front of me. When I asked how long it would take, they refused to give me a specific answer and then someone else who said their name was ****** got on the phone and said I was "fired". I'm not sure that that means, but he also said he wasn't going to provide the certificate. Of course, that puts me in jeopardy with the court because it's my responsibility to get that done.

    2Pass Defensive Driving School is NOT a BBB Accredited Business.

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