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Business Profile

Air Conditioning Contractors

Manny's Air
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Manny's Air's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:11/09/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ac was replaced 6/17/2021 An additional exterior duct was installed the exterior duct has flown off before and we had to hassle them to come and fix it The new duct vent has been leaking causing bubbling in the ceiling and Im concerned about long term problems I have called many times to get someone out Im promised calls and or a tech coming out and it never happens Everytime it rains I have to have a bin under that vent or the water will ruin my luxury vinyl flooring Its ridiculous that they wont just do their job correctly and I dont think its ethical to be responsible for the additional repair when they should have done it right from the get go or repaired their mistakes

      Business Response

      Date: 11/11/2022

      We are very sorry for the inconvenience caused by the negligence of one of our dispatchers who did not report or take care of our client. Yesterday,Thursday November 10th, our office manager contacted ****************************** and sent a technician to her property to take care of the situation.

       

      Do not hesitate to contact ** for any questions or concern

       

       

      Sincerely,

       

      ***********************

       

      Mannys Air, LLC

      39 ******************.

      ****, ** 85210

      Office (602) 434-2002Tell ** why here...

    • Initial Complaint

      Date:07/30/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Horrible experience. An appointment was scheduled with Manny's air on Wednesday 7/27 due to a loud noise coming from our air conditioner. Unfortunately, our A/C ended up breaking, so we called Manny's air back and they said they would come if they had any cancellations. They came Friday, 7/29, and they were also late. We spoke with the assistant on the phone (Wednesday) and we let them know that it was the fan in the air conditioner that had broke off. When the employee got here today, he asked us what the problem was. We explained to him that it was the fan within the unit, and how the fan came apart. He did not open the A/C unit or take a deeper look at the A/C unit. He glanced at it and said "Oh yeah, it's the fan." They did not come with any parts to make the repair and they still charged us for a service call when no maintenance, repair, or even an observation was even performed. We had to stay at a hotel with our pets due to no air conditioning. They said they would not be able to get the part and come out here to fix it until Monday. We called another company and they came within a couple of hours with the new fan and repaired our A/C unit. We have been loyal customers for over 12 years but will not be anymore.

      Business Response

      Date: 08/09/2022

      We are so sorry to hear about the experience this customer had with us. Unfortunately when they placed the call they did not inform us that their ac was not functioning or had been disconnected by them. When we receive a call and it is mentioned that our clients are without ac, we take that as an emergency call. The dispatch not knowing that they were without AC tried to schedule something for Monday, thinking that it was just a fan blade noise, as stated by the client. Again we apologize for the inconvenience and miscommunication, and we will be refunding the clients the service charge.



      Sincerely,

      Mannys Air Management
      ********************.

    Manny's Air is BBB Accredited.

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