Reviews

This profile includes reviews for Manny's Air's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Manny's Air

  39 South Country Club Drive Mesa, AZ 85210-1222

  
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  Manny's Air

  2105 S Bristol Mesa, AZ 85209-2577

  

Review Details

• Review fromNicole H

  Date: 10/28/2024

  1 star

  Nicole H

  Date: 10/28/2024

  Buyer Beware! Manny's Air provides terrible installation and customer service.I want to share my extremely disappointing experience with Manny's Air. We bought our home in early 2020, and a 4 Ton 16 Seer Split Heat Pump had been installed by them less than a year before for the previous owner. Earlier this year, we noticed water leaking from the top pipe outside and had it inspected. We were shocked to learn the unit was installed **************** are some of the issues:The unit was tilted away from the primary drain, causing water to leak into the rusting secondary drain ****** return plenum was installed as recommended, creating a 90-degree kink that restricts airflow.The inner air conduit was partially exposed, with a reused, undersized return collar plate patched with tape and sealant.The electrical entry wasnt secured with a non-metallic cable connector, leaving it out of code.Over an inch of water sits in the primary drain pan. The blower insulation is soaked, with rust forming on the coil, case coil cabinet, blower housing, and electrical section.An incorrect trap was installed instead of the manufacturer-recommended P-trap with a 2" minimum drop.We had two other companies inspect the unit, and both confirmed it was installed incorrectly. We have paperwork, photos, and videos as proof.Mannys Airs response was unacceptable. They repeatedly brushed us off, demanded a $95 service fee, and never took responsibility, claiming the previous owners had installed the unit, not us. Attempts to speak with ***** were met with "maybe" hed call back, but he was always "too busy."This company does not stand behind its work and refuses to acknowledge its mistakes. Very disappointing for a family-run business! Think twice before considering Mannys Air.
  

  Manny's Air

  Date: 11/08/2024

   

  November 8th, 2024

   

  To whom it may concern:
  
  
  We are sorry to hear on the current condition of the 5 years old Unit Installation on ****************** ***********, AZ 85143 
  
  
  We would like to share what we have on record from the installation on June 24th of 2019, for our customer ****** ******, the original owner, who was completely satisfied with our installation as shown in our Satisfaction Walk-Through form. (See attached Signed Sales Contract and Installation Satisfaction Form)
  
  
  In response regarding the supposed issues on the water leaking they are referring to the outdoor water line pipes are designed to drain water during normal operation.
  Drain lines were originally installed correctly according to 2019 codes as shown with the images provided, this shows they have had normal draining of water condensate for a whole 4 years after installation. Otherwise any improper leveling or wrong piping will start to leak right away after installation.
  Meanwhile we have no control if anybody else tampered the original installation condition. 
  The discoloration they have reported in the primary drain pan inside the air handler cabinet is not due to corrosion but dirt, dust, and debris that may be caused by improperly maintained air filtration. Besides there is no metal to rust on the aluminum evaporator coil, and neither from the primary PVC drain pan.
  The only technical reason to have water in the secondary drain pan is because of a clogged primary drain line.
  As we have mentioned we follow all codes from 2019 including on duct work. 
  On every finished installation we perform an airflow (Static pressure test) evaluation as is our protocol. Without finding any type of restriction at that time.
  Again, we have a whole 4 years of normal system operation to prove it.
  On the supposed unsecured electrical issue shown on the images 
  Mannys Air protocol ensures & tightens properly any and all High Voltage wiring and connections.
  Again we have no control on any tampering of the wiring, and as seen in the image there is indeed a non-metallic cable connector.
  Depending on the conditions of the area below the air handler, we have the option of using the long looped p-trap which would improve the drainage of condensate and reduce the risk of clogging or the short looped p-trap with 2 clearance.
  As every thing is recorded by our quality control system, we can attest that we never refused service to the new home owner.
  However, they repeatedly refused to cover the minimum $95 service call. 
  We explained, as a new customer, regardless of if we installed and considering that the guarantees had already expired; we still have to charge to schedule an appointment to evaluate any complaints.
  
  
  For any further questions do not hesitate to contact us by email or phone number 
  
  
  Sincerely, 
  
  
  Mannys ********
  Field Manager Team
  Office **************
  ***********************************************************
  
  
  ********************
  ****, ************************************************************************************************************* 85210
  
  
  
  
  

  
  

• Review fromMargarita D

  Date: 05/07/2023

  1 star

  Margarita D

  Date: 05/07/2023

  2 Years ago I purchase a AC unit was having problems and ************************* the owner advice me to purchase a part the supposed will fix the problem, however my AC was having problems again. When I called him he told they no longer will provided service and if the parts have warranty I have to call some one else. Even more he sold me a part that was not even for the problem my AC unit has. This affected my economy and been scammed me taking advantage of the fact that I had no knowledge about the operation of this device,
  

  Manny's Air

  Date: 05/08/2023

  We are sorry for ********************************** perception on this case. According to our records back in May 19th of 2015, we only replaced the outdoor condenser and the indoor evaporator coil at her property leaving the ************************************************************************************************************************************************* fact the system worked this way for 8 long years with no history of any issues in our records until June 30th of 2021 that we received a call from *************** for Not Cool. We found the furnace finally died completely and we replaced it on July 12th of 2021 in order to have the air flow to make the ** system work again. 3 days after the Installation of the furnace we went back to *************** property to take care of a water leak she reported, we found a little area 2x2 damaged underneath the unit on the ceiling, as she demanded we ending repairing all the cracks on the whole ceiling not even related to the leak in our commitment to make a happy customer, we also received a report that this property has the garage converted into a living area causing the system running under size. By the report of losses and for financial health of Mannys Air, LLC we have to refer this customer to the Equipment Factory Consumers Affairs, we provided to her all the information she needs to contact them so they can refer any other local contractor to receive service and honor any warranties remain. ***************************************, LLC39 ******************.****, ** 85210Office (602) 434-2002Cell (480) 747-5724Fax (480) ****************************************