Reviews
Customer Review Ratings
Average of 38 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromKate J
Date: 08/13/2024
5 starsKate J
Date: 08/13/2024
We saw an ad on ******** and just decided to respond. We were contacted right away and had an estimate set up in a few days. We read reviews on Yelp that helped us feel confident in moving ahead with the project. We cant say enough good things about the installation team! They were all kind, hard workers, and completed our small project in a day. This company only asks for payment after the work is complete! We can highly recommend this company based on our experience. It was so late when they finished we were unable to photograph the finished product. But what you see in their ads already shows the quality of their work.
Always Green Turf
Date: 09/20/2024
Thank you for sharing your experience! We're so happy to hear that our team could provide the service you were looking for and that the process from estimate to installation went smoothly. It's great to know that our Yelp reviews helped build your confidence, and we're thrilled that the installation team impressed you with their hard work and efficiency. We take pride in only asking for payment after the job is complete, as we want every customer to feel fully satisfied. Even though it was too late to take photos, we're glad the quality of our work speaks for itself. We truly appreciate your recommendation and look forward to helping with any future projects!Review fromKeila M
Date: 08/04/2024
5 starsKeila M
Date: 08/04/2024
I had an excellent experience from start to finish with this company. My large backyard was overrun with weeds and uneven terrain, making simple tasks like taking out the trash a challenge. ****** listened carefully to my ideas and helped me refine them to be both effective and cost-efficient. The team completed the job in just three days, transforming my backyard and installing a paver pathway from my backyard to the driveway. Now, taking the trash cans to the curb is a breeze. I highly recommend their services for a hassle-free and professional resultAlways Green Turf
Date: 09/20/2024
Thank you so much for sharing your experience! Were thrilled to hear that ****** and the team were able to help you transform your backyard into a space thats both functional and beautiful. Its great to know that we could take your ideas and turn them into a cost-efficient solution that made your life easier. The paver pathway sounds like a fantastic addition, and were glad its made tasks like taking out the trash so much simpler. Your recommendation means a lot to us, and were here anytime you need us for future projects!Review fromGregory C
Date: 08/02/2024
1 starGregory C
Date: 08/02/2024
I would caution against using this company. We had them do a large installation in our back yard, replacing all of our grass with turf. The job was scheduled and the morning they were supposed to start the install they had to postpone. This resulted in the job finish being delayed two days and our yard being exposed base fill for a weekend, leaving a ********************* mess everywhere. That being said, the main reason to be cautious is that they do not adequately prepare the ground for installation. The put down no weed or grass control. As a result less than three weeks after installation we had ******* grass growing at the edges of the turf and even within the turf itself. When this issue was brought to their attention they disregarded our concerns and said that it was common to have that occur and just to treat with weed killer. Every other turf company we requested a quote from, stressed the need to prepare the ground prior to installation to avoid these problems. This company just wanted to get the turf down and then ignore the problem after installation.For the amount of money this company will charge you, you can find five other companies who will do the job the correct way. Save yourself the aggravation and use someone else.Always Green Turf
Date: 09/20/2024
Thank you for sharing your feedback and giving us the opportunity to address your concerns. We sincerely apologize for the delay at the start of your project and any inconvenience it caused. We strive to provide clear communication and deliver high-quality results, and its regrettable that this experience didnt meet your expectations.We want to clarify a few key points regarding your installation. While we understand your frustration with the grass growth after installation, its important to note that the weed barrier and pre-treatment for weeds were optional services that were not requested during the planning of your project. Many customers opt for these services to reduce the chance of weeds or grass appearing after installation, and we always recommend them. However, in your case, these were not included, which likely contributed to the issue you encountered.Our team also went above and beyond by performing additional curbing repairs and extensive root removal at no extra cost to ensure the turf was properly installed. These additional tasks were critical to achieving a durable and lasting installation, though they added time to the project. We understand this may have caused inconvenience, but we believe these steps were necessary to maintain our high standards of quality.We apologize if our explanation regarding post-installation grass and weed control came across as dismissive. It is common for some regrowth to occur, especially when a weed barrier isn't used, but we certainly understand how frustrating that can be. We aim to be transparent and provide advice on how to manage these occurrences.We appreciate your feedback and are constantly striving to improve our communication and service. Should you have any remaining concerns, please don't hesitate to reach out to us directly. We're more than happy to discuss further solutions to ensure youre satisfied with the results.Review fromDarryl H
Date: 07/30/2024
5 starsDarryl H
Date: 07/30/2024
Everything was fine. Professional job.The rocks look great. *** was very helpful in helping us choose Turf and the rocks for the yard!Always Green Turf
Date: 09/20/2024
Thank you for your feedback! Were glad to hear that youre happy with the results and that the rocks and turf look great. *** is always happy to assist, and we're pleased he could help you choose the perfect options for your yard. We appreciate your kind words and look forward to working with you again in the future!Review fromShawn L
Date: 07/30/2024
5 starsShawn L
Date: 07/30/2024
They did a great job with the install of our grass. Fast prompt service will def refer them againAlways Green Turf
Date: 09/20/2024
Thank you for the kind words! Were happy to hear you were pleased with the installation and our fast, prompt service. Your referral means a lot to us, and we look forward to helping with any future projects. Dont hesitate to reach out if you need anything!Review fromLisa P
Date: 07/18/2024
5 starsLisa P
Date: 07/18/2024
They were extremely professional and polite through the entire process.Always Green Turf
Date: 09/20/2024
Thank you for your feedback! We're glad to hear that our team provided a professional and polite experience throughout the entire process. We appreciate your kind words and look forward to assisting you with any future projects!Review fromDoug K
Date: 07/15/2024
5 starsDoug K
Date: 07/15/2024
Always green turf was so easy to work with. They were on time, easy to talk to from the initial measuring/consultation, install and final walk through. They made sure the product turned out exactly as we wanted. I would definitely recommend if you are looking for turf!Always Green Turf
Date: 09/20/2024
Thank you so much for sharing your experience! Were thrilled to hear that everything from the consultation to the final walk-through was smooth and easy. Its great to know that our team delivered exactly what you wanted, and we truly appreciate your recommendation. If you ever need anything in the future, were here to help!Review fromRacheal M
Date: 06/27/2024
5 starsRacheal M
Date: 06/27/2024
Had the best experience with Always Green Turf! We even picked AGT over several less-expensive options because of the knowledge and thorough communication of the team (*****, ***, especially ****** crew, and others). We could not be happier with our new front yard and the entire experience! Great job, all!!Also, its been four months since installation and I cannot express how happy we still are with the turf. Our neighbors from all over the neighborhood still stop and admire the great work. :)Always Green Turf
Date: 09/20/2024
Thank you so much for your wonderful feedback! We're thrilled to hear that you chose Always Green Turf for your project and that the knowledge and communication from *****, ***, ****** crew, and the rest of the team made such a positive impact. Its fantastic that youre still loving your new front yard after four months, and were so glad to hear the compliments from your neighbors too! Were proud of the work we do, and your satisfaction means everything to us. Thanks again for trusting us with your project!Review fromDeb R
Date: 06/27/2024
5 starsDeb R
Date: 06/27/2024
Great working with ****! Our backyard is so fresh looking. Our dog and our granddaughter love playing outside. We received a good bid and I'm happy we went with them!Always Green Turf
Date: 09/20/2024
Thank you for your kind words! We're delighted to hear that you had a great experience working with **** and that your backyard is looking fresh and inviting. Its wonderful to know your dog and granddaughter are enjoying the new space. Were glad youre happy with the bid and the decision to go with us. If you ever need anything in the future, dont hesitate to reach out!Review fromLaurie K
Date: 06/26/2024
5 starsLaurie K
Date: 06/26/2024
Always Green Turf did an excellent job on our front and back yard rock, turf and paver project! ***** our salesman was honest and very friendly not pushy at all which we loved! Good prices and an awesome team lead by ****** in stalling our project! *** the project manager was excellent with communication and knowledge! Would highly recommend this company to do your project! We are super pleased!Always Green Turf
Date: 09/20/2024
Thank you so much for your fantastic feedback! Were thrilled to hear that youre pleased with your front and back yard rock, turf, and paver project. ****** honesty and friendly, non-pushy approach, along with ****** and his awesome teams hard work, are what we strive for! Were glad *** kept communication clear and brought his expertise to ensure everything went smoothly. Your recommendation means the world to us, and were so happy youre satisfied with the results. If you ever need anything else, were here for you!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.