Complaints

This profile includes complaints for Trestle Management Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Trestle Management Group

  450 N Dobson Rd Ste 201 Mesa, AZ 85201-5287

  
• 

  Trestle Management Group

  5701 W Talavi Blvd Glendale, AZ 85306-1886

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An email was sent to all residents of ************ falsely stating that there is a policy that vehicles are not allowed to be parked on the streets of the community, and encouraging residents to police the rule. Bylaws state that vehicles under 1-ton capacity may be parked on the streets of the neighborhood. Trestle Management is unlawfully seeking to collect violation fees from the residents they represent. I would like a correction to be issued to the Desert Oasis community and any and all fees associated with this to be reimbursed to homeowners.

  

  Business Response

  Date: 04/21/2025

  Trestle enforces the Desert Oasis governing documents at the Boards direction and in compliance with Arizona law. A community-wide notice was sent on March 11, 2025 via Election ***** regarding A.R.S. 33-1818(B)(1), which requires all planned communities with public roadways to hold a membership vote by June 30, 2025 on whether to continue regulating those roadways. This requirement is mandated by the State and not initiated by Trestle or the Board.
  
  Residents were asked to file formal complaints if they observed parking violations. While not required, this is one method for reporting concerns. Management also performs regular inspections and enforces accordingly. Per A.R.S. *******, complaints must include the full name of the complainant and cannot be submitted anonymously.
  
  Per CC&Rs 4.1.21, vehicles under ****** lbs may be parked on the street or driveway if: required at the residence for employment, operated by a regulated public service corporation and visibly marked, or used by a public safety employee (e.g., police, fire, EMS), under ****** lbs, and visibly marked.
  
  No fines have been issued without proper notice, confirmation of a violation, and the opportunity to cure, per association policy and Arizona law.

  
  

• Initial Complaint

  Date:01/19/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This ************* manager does not provide good customer service. They ignore phone calls and emails. They do not conduct business professionally. They are charging money and not providing service in return.

  

  Business Response

  Date: 01/20/2025

  After speaking with Mr. ******* he informed me that his concerns are related to landscape maintenance and irrigation and water usage in the community. He is a lone board member and is cautious with what is spent for his community association. We have made a change to his community manager which we both believe will alleviate his concerns about lack of communication. We left the call on a positive note and advised him that if he has concerns in the future to bring them directly to me to lessen the need for a complaint with the Better Business Bureau. 

• Initial Complaint

  Date:11/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trestle Management Group has been completely incomptent as a homeowners association management company for our community. Over the period of the last two months (November and October of 2024), the Trestle Management Group has recieved numerous complaints from homeowners that the entry gate to our community is malfunctioning and not allowing unfettered access by homeowners to access their home. Numerous times homeowners have been backed up for long periods of times waiting for someone to let them into the community with an emergency key. They have not acted on getting any repair company or the gate company to address the now longstanding issues. Trestle Management Groups only response has been to push out multiple community wide emails stating that homeowners need to punch in the gate code properly and has completely ignored calls to fix the malfunction.This is not a small issue. Every single homeowner is impacted by a non working gate that our management company refuses to address.

  

  Business Response

  Date: 12/18/2024

  As previously communicated with Mr. ***** the only complaints we were receiving in our office were from him. Each time the gate maintenance company was called out due to the gate not operating as it should they also determined there was nothing wrong with the gate and was allowing codes to be entered and the gate was opening. The community manager also visited the community to test the gate system and had no issues. Since Mr. **** has continually informed us that the gate continues to not work we have been working with the Board of Directors and the gate vendor to have a proposal provided to replace the pedestal with the gate entry keypad in hopes that this remedies the concerns/issues residents are facing when attempting to enter the community. We have communicated on numerous occasions to the community that if you have an issue with the gates to please notify Trestle Management as soon as possible so we are aware and may communicate this to the gate maintenance company. 

  Customer Answer

  Date: 12/19/2024

  This is an inaccurate response. Trestle received feedback regarding the gate via the ********* as well. Trestle and specifically ********* ******* were dismissive of complaints even after they were told that the gate keypad was malfunctioning. Not even just dismissive but also rude. Without responding to my complaint, Trestle sent multiple all community emails lambasting the community for not knowing how to enter their gate code. I repeatedly told Trestle that their gate information was inaccurate. I even showed them video proof but they dismissed it. When brought up at the ********* meeting, Trestle and, again, ********* *******, was rude and dismissive to not only the Board but the entire community.
  

  What is interesting after months of homeowners struggling to get into the community that was brought up by me and ********* members, they had the gate company come out. After not doing anything other than telling homeowners they were wrong, they brought the gate company out. Since the gate company took a look at the gate, there hasn't been one issue. Not sure what the gate company did but it is now working.
  
  Ill reiterate that Trestle was dismissive, rude and incompetent. This is not a minor issue. Multiple times homeowners were stacked up at the gate unable to enter the community to get to their own homes. A ********* member had an emergency key to open the gate so even though they offered to take homeowner calls and complaints they did absolutely nothing.
  
  I have never seen such rude dismissive behavior. 

   

   

  

  Business Response

  Date: 12/19/2024

  The community's gate company was called out to the community on 11/4/2024 after receiving notification from a resident that the gates had been held open with a Manager Key. Another request was sent to the gate company on 11/11 notifying them that the gates were once again held open by a Manager Key due to the key pad apparently not working. This specific work order was closed on 11/12 after the gate maintenance company confirmed with Trestle that the gates were operating as they should be. 
  On 12/3 it was again reported that the key pad was malfunctioning and requested that the gate company visit the community to investigate. The work order was then closed on 12/5. 
  Below is an email sent on 11/15 concerning the gate and possible solution for the key pad not working. 
  Enter Message
  Author: ********* *******
  11/15/2024 8:07:35 AM
  Reply AllReply
  Sent To:
  Dear Veneto Residents;
  It has come to our attention that homeowners and/or tenants are having issues with punching in gate pin code number. Please make sure that you are pressing the # key before your number. If you continue to have issues, please contact the Management Team at ************ we are happy to help.
  A friendly reminder that we sent out on November 4th, 2024 the attached Gate Code Notice. Please complete the form and send back to our office either emailing or regular mail.
  We appreciate your patience and understanding. Thank you.

  A follow up reminder email was sent 3 days later. 

  Enter Message
  Author: ********* *******
  11/18/2024 10:35:55 AM
  Reply AllReply
  Sent To:
  Dear Homeowners/Tenants ,
  Following up on last weeks email regarding the gates please do not use gate code 6666, also PLEASE contact Trestle Management when an issue arises at the gate.
  ********* ******* ********************************************************* or ********* ******* *********************************************************************************************************

  How our team handles situations such as this has been discussed with the individual team members. 

  Customer Answer

  Date: 01/10/2025

  This is not even a valid response in any way. The gate was held open by an ********* member because it was malfunctioning. So they had the gate company come out supposedly. And then it malfunctioned more as it was never fixed. Unsure they even notified or called the gate company to begin with. As I stated in my original message, Trestle was rude, dismissive and even lambasted the community for not knowing how to put in their own gate code. They were so unresponsive and dismissive that an ********* member had to use an emergency key to open the gate.

  In this last message, Trestle stated that they called the gate company again in December due to malfunction (again) and that they came out and "closed" the work order. After that time community members have not had the same issues so I assume it was actually fixed and our concerns and pleadings to fix the gate were taken seriously. Notice Trestle is still refusing to admit openly that there was a malfunction and they were dismissive to community members. Again I will reiterate. This was not a minor issue. Homeowners, guests and more could not get into our community and could not access our homes. Multiple times homeowners were left stacked up at the gate unable to get in for a period of time. 

  Trestle's response continues to show their dismissiveness and continues to avert blame and accept responsibility for poor management. Instead they doubled down and decided to share the email that told homeowners (some of whom have lived in the community for many many years) that they simply did not know how to punch in their code and there was nothing wrong.

  To go further, Trestle then was rude and dismissive at the last ********* meeting. Again, refusing to accept any responsibility nor were they remotely respectful to the community or boards concerns of action (lack thereof) and how our community has been treated by Trestle management particularly ********* *******. 

   

• Initial Complaint

  Date:11/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Issue with arrears of HOA fees the law company assigned the case is charging twice as much as the fees owed with no negotiation when the issued only escalated by less than a week with the offer to clear the whole outstanding bill. Seeking legal advice on the matter.

  

  Business Response

  Date: 11/05/2024

  Mr. ********** has been in arrears with his association assessments since May 2024. Multiple attempts were made to collect on the past due assessments on 6/4/2024, 6/15/2024, 7/15/2024, 8/15/2024 and 9/16/2024 before his account was turned over to the association's law firm on 10/17/2024 for additional collection attempts. The law firm retained to collect debts owed for the association is retained by the association in which Mr. ********** resides. Trestle Management does not hire or pay directly any law firms hired by individual associations. This complaint should be filed against the association or the association's law firm, not Trestle Management. 

  Customer Answer

  Date: 11/05/2024

  Trestle management intentionally does not want to settle the case which I have offered to settle with them making seem like I do not want to pay for the dues in what situation is there no negotiations on how to settle a bill I find it absurd that in this time and age there is legally no way to to pay what you owe than to deal with a lawyer.

  

  Business Response

  Date: 12/11/2024

  Multiple attempts were made to contact the homeowner with no response. Courtesy emails were sent to the homeowner prior to the account being sent to the attorney requesting they contact us, most recently on October 18, 2024 with the below request that was opened by the homeowner on October 18, 2024 at 8:45am, 8:47am, 11:09am and 3:27pm, again with no response. The account was sent to the attorney for further collection efforts on October 21, 2024 and not on October 17, 2024 as previously stated. Trestle Management does not make the collection policy currently in place for this homeowner's association, we simply enforce it. 

  Reply TO Owner
  Author: ****** *****
  10/18/2024 8:22:32 AM
  Reply AllReply
  Sent To: Homeowner
  
  Hello,
  
  Im reaching out regarding a balance on your account as of today of $637.26. Your account is getting ready to be sent to the collections attorney. Once this happens, we can no longer work with you on a payment plan or any type of payment arrangement as you will have to work directly with the attorney. Please note that you will be responsible for all attorney costs.
  
  Please contact our office to avoid additional collection fees. ************ Option 3

• Initial Complaint

  Date:07/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Attached -- The entire process of the incident and related records.We have been mistreated and bullied, and we hope you can help resolve the issue.

  

  Business Response

  Date: 07/19/2024

  This homeowner in ************** HOA received a violation notice for starting work on a driveway extension without prior approval from the association as required by their CC&R's. The work involved removing dirt and preparing concrete forms. Upon receipt of the violation notice, the homeowner submitted an architectural application for the extension, but unfortunately, the association's *********************** denied their application. Trestle Management Group, which manages the association, informed the homeowner of the denial and their right to appeal the decision to the ***** of ********* at their next meeting.

  Pertaining to this complaint through the BBB, it is most important to note that Trestle Management Group does not have control over HOA decisions or insight into their reasoning. Their role is to facilitate communication and enforce the association's rules. We therefore strongly encourage the BBB to remove this complaint from our record and have the homeowner direct their complaint to the association if they still feel a need.

  Customer Answer

  Date: 07/25/2024

  
  Dear Trestle Management Group,
  
  According to the law, as a homeowner, I have the right to understand and demand transparent decision-making processes, especially regarding important matters such as rejecting the expansion application. As a management company, you collect management fees and must fulfill your responsibilities and provide reasonable and clear explanations. We, the homeowners, often communicate and inquire with you. It is important for us to respect your decisions and rules, just as we expect you to respect our rights. Let's build an incredible community together.
  
  Please find out the basis for the building committee or board to reject our expansion application and provide detailed explanations per relevant regulations. It is critical to clearly understand these reasons so that I can comply with the association regulations while protecting my rights.
  
  I look forward to your positive response and providing the required information as soon as possible. Thank you!
  
  Sincerely,
  ***************
  

  
  

• Initial Complaint

  Date:07/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trestle Management is our HOA company. We live in the community for 10 years, initially we frequently received an email to removed weeds in the front yard which is ok since it's part of home owners responsibility to maintain the landscape. However, we know people in the community that confirmed that they never get violation notices about landscape weeds even if their front yard is visibly needing attention frequently more than our front yard. I remained quiet and did not complain, although I felt the unfair treatment when I found out that not all home owners have been subject to evaluation. Another incident, when our property got bird infested and we have to secure the roofing and placed a plastic owl to keep the birds away. Trestle Management sent us a violation notice indicating that we are using it for constant surveillance and videoing for nefarious and voyeuristic purposes. We were very offended with this statements because they never communicated to us and ask or check about the plastic owl that we placed but yet we received a very accusatory statement without knowing the real situation. And this time, there's a palm trees outside of our side wall that we never trimmed for 10 years, we received notice before and we kept informing them that we never trimmed these palm trees and it seems to be without any issues after we emailed them back- the palm trees has been continuously been trimmed. Then, we get the same notice that we have to trim the palm trees & we responded the same thing- we informed them that they can remove the palm trees if needed- but Trestle Management has fabricated the situation again saying that we did the trimming last time and we have to do it again. We informed them again that we never trimmed the palm trees- Trestle Management insisted and have now imposed fines and firmly stated they will not change their decision. All these false statement and accusations from this company has brought so much stress and intimidation to our household.

  

  Business Response

  Date: 07/12/2024

  The ******s received an
  enforcement notice after Trestle received a homeowner complaint from a neighbor
  concerned an owl placed on their roof was a game camera. After being notified
  by ********* ***** that it was an owl to deter birds from nesting on their
  property and had no camera in it, the enforcement issue was voided the same day
  it was issued on March 21, 2024.
  
  There are three palm trees in
  the northeast corner of the homeowner’s property that sit outside of the rear
  yard wall that are within the property lines of their lot. The homeowners claim
  these palm trees are not theirs. Per the attached map, it appears these trees
  are within their property lines. The community manager has sent the homeowner
  the parcel map from the Pinal County Assessor’s website showing this area lies
  within the property lines and that if they would like to dispute this land
  being owned by them, they would need to have the land surveyed. The community
  manager has communicated with these homeowners every year concerning these palm
  trees, has sent enforcement letters for these palm trees every year and only
  once received a response in 2022 that the trees were trimmed but they do not
  belong to them.  

  Customer Answer

  Date: 07/14/2024

  Information provided is inaccurate. Trestle Management insisted that homeowner has trimmed the palm trees in the past however, please see the attached email sent to Trestle Management since year 2021 informing Trestle Management that homeowner never trimmed the palm trees since 2014. 

• Initial Complaint

  Date:05/30/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/30/24. *******************, community manager, hung up on a homeowner in the middle of a conversation while said homeowner was expressing safety concerns about the property. This is now more than poor customer service, they are ignoring the safety of families.

  

  Business Response

  Date: 06/10/2024

  Upon research with my team, it appears ************************ is not an owner within any of our associations. He has been told that because he has not been authorized on the homeowners account to discuss association matters, we will need the owner of the property to communicate with us to share any concerns. That being said, the nature of the phone call on May 30th was to discuss a special assessment that had recently been assessed to the homeowners. During the phone call legal action was threatened by ************************ and ******************* from our team informed the him that due to the threat of legal action and him not being a homeowner within the association she would not be continuing the phone call and subsequently hung up. At no time during the phone call did ************************ mention any safety concerns within the community. **************** subsequently received an email from ************************ concerning needles in the common area that she has asked the landscapers to keep an eye out for and remove/dispose of as they are found.

  Customer Answer

  Date: 06/10/2024

  
  Better Business Bureau:

  Trestle Managements response was full of lies ************************ is empowered by the homeowner to represent the family in matters of the home, Mr. ********************************** multiple safety concerns *in the phone call* including the intravenous drug use needles found in the grass and homeless trespassers in unlit areas of the community, but those concerns were expressed in the phone call as Mr. ***************;*did not send an email* regarding that matter to ****************. Trestle Management is trying to cover ****************** negligent customer service with the above lies.
  
  However, a member of the local board of our HOA (not Trestle Management) at ************** reached out to the family and listened to our safety concerns. And, for that reason only, we are choosing to resolve this matter.
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************************
  
   

  
  

• Initial Complaint

  Date:03/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trestle HOA Management Re: **********, ************************************************** *********************, Property Manager at Trestle HOA Management for **********, has been unresponsive to weekly and now daily requests for access by the unit owner.We still do not have a community (pool) key after 5 weeks of continuous requests. We are now we are being lied to on a daily basis.We were told 4 weeks ago the key was in the mail.We were told 3 weeks ago another key would be mailed out.Last week we drove a 70 minute drive to the Trestle *************** and picked up a key, and that did not work.Thursday I called *************************** about it and she promised someone would physically drive to the complex with a key, test it and put it under my units mat.When that didnt happen, we called *************************** and she promised it would be done on Saturday.It is now Monday March 25 and we still have no key.I spoke to you requesting a working key on FEBRUARY 15, 2024.IT HAS NOW BEEN 5 WEEKS AND WE STILL DO NOT HAVE ACCESS TO THE COMMUNITY FACILITIES.

  

  Business Response

  Date: 03/27/2024

  Our team was aware of this situation and has been working to resolve it since it was brought to our attention that the first key provided did not work. After having a locksmith out to the community and confirming the lock and key are in working order, it is our understanding that this issue has now been resolved. The Community Manager tested the key at the community pool, confirmed it was working, and delivered the key to the tenant as requested by the homeowner. The Manager called and spoke with the homeowner this morning, confirmed receipt of the new key, and asked the homeowner to let us know right away if there are any remaining issues once the tenant has used the key. We apologize for the frustration this has caused and the amount of time it took to finally get resolved. Thank you.

• Initial Complaint

  Date:03/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the management company for my HOA. They NEVER answered my repeated and documented requests for communication regarding various HOA issues.

  

  Business Response

  Date: 03/13/2024

  We have confirmed that a representative from Trestle Management Group has spoken with the homeowner, *****************************, in response to her questions related to the *** painting requirements. The homeowner now understands that the first step is to submit for her paint scheme, get approval from the architectural committee, and once the house is painted (within 90 days), it will inspected and their requested waiver of fines can be presented to the Board for their consideration. The homeowner was given a timeframe of 2 weeks to submit her ARC request. An email was also sent to the homeowner following the conversation to recap and document the conversation and things appear to be resolved at this point.

• Initial Complaint

  Date:03/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This place is disgusting! For 3 months I been submitting apps to do my front yard and they just ignore it. They ask for more info and after I send it they never reply just send more emails claiming not to get it and deny the app. When tbey do acknowledge the all they come up with ways to dent it that arent a violation. They are also putting multiple fines in one day for items that arent violations. They dont take care of the weeds or common areas. They need to step down!

  

  Business Response

  Date: 10/29/2024

  All architectural requests for changes to a property that are visible from the street or neighboring property require review and approval from the ******************************* which is comprised of homeowner volunteers and a board member that acts as the committee Chair. Several requests for front yard alterations were submitted and decisions/requests for additional information were provided back to the homeowner within the allotted time of 45 days permitted per the governing documents due to incomplete applications,prohibited plant material, and artificial turf exceeding the allowable area in the front yard. It was asked on multiple occasions that additional information and a complete application be provided to no avail. Any decisions that were provided to the homeowner came from the homeowner volunteers for the ****************************************** ******************************* not from Trestle Management. Final approval pending inspection once installed was provided on August 8, 2024. Trestle Management Group has terminated the management contract with ****************************************** effective November 30, 2024.
  
  The Board of Directors for the ****************************************** directed Trestle Management to perform a paint audit of the entire community which resulted in letters and fines being assessed to the homeowners account due to the home being painted an unapproved color. Per the ***** Highlands governing documents All houses shall be painted with at least two colors and not be monochromatic in color. The notices sent specified that the trim could not be the same color as the body of the home. Trestle Management works at the direction of the Board of Directors for *******************************************These complaints should be filed against the association and not Trestle Management Group. Trestle Management Group has terminated the management contract with ****************************************** effective November 30,2024.