Reviews

This profile includes reviews for Trestle Management Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Trestle Management Group

  450 N Dobson Rd Ste 201 Mesa, AZ 85201-5287

  
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  Trestle Management Group

  5701 W Talavi Blvd Glendale, AZ 85306-1886

  

Review Details

• Review fromRobin J

  Date: 04/21/2025

  1 star

  Robin J

  Date: 04/21/2025

  This *** does not respectfully respond to home owners. I have reached out many, many times about neighbors leaving clutter and unwanted items in the alley for weeks at a time or indefinitely, which by the way is where our garages are located. The *** sends rude canned responses and let's me know I can file a complaint of which they will provide my name and address to whom the complaint is in reference to. I find this dangerous because of retaliation. I have lived here for 5+ years and my fees continue to increase annually. The only items this *** reacts to are people leaving condoms in the pool bathroom. At one point as they continued to collect monthly dues, the entire community went for months without tending to the landscaping. Once confronted, they responded that they let go of the previous landscaping company and were looking for a new company. This *** has no concerns about keeping this community beautiful and will not follow up on residents complaints.
  

  Trestle Management Group

  Date: 04/25/2025

  Per A.R.S. ******* state law requires complaints to be submitted in writing, if requested, we are required to provide the first and last name of the person that filed the complaint. This is not an HOA or Trestle policy, it is state law. The most recent response to receiving photos and addresses only from Ms. ***** stated "If you would like us to send a letter on your behalf, we would need you to complete the attached complaint form. Please keep in mind the letter includes verbiage, It has been brought to our attention. If the person receiving the letter reaches out to us and asks who submitted the complaint, by law we must provide your first and last name." Trestle Management is not responsible for increasing the annual assessments, this is a Board of Directors, who are homeowners within the community, decision. 

• Review fromKiersten F

  Date: 03/24/2025

  1 star
  So **** shows up to meetings in jeans and tennis shoes. I asked how many vendors we put in bids on she said 5. I asked if we could do more and she said that is the bare min. They have to do so that's all she did. Before our gates were More??1Carlos Pike2 reviewsa week agoNewTrestle Management Group is simply fantastic. Their team is professional, responsive, and genuinely great to work with. From the start, theyve been incredibly organized and easy to communicate with, making everything run smoothly. MoreTrestle Management Group (Owner)a week agoHi, ******. Your feedback is highly appreciated. Thank you for the review!**** WestLocal Guide21 reviews5 photosa week agoNewI own Leak Science and have provided under ground leak detection and repair services to Trestle Management for many years on their properties. Trestle treats us as contractors fantastic! This is one of the best management companies to work So **** shows up to meetings in jeans and tennis shoes. I asked how many vendors we put in bids on she said 5. I asked if we could do more and she said that is the bare min. They have to do so that's all she did. Before our gates were covered now they are not. Our community can no longer play music above headphone level at the pool. They are incredibly rude on the phone. We had a water issue. I called left two voicemails. They called back and said water wasnt a issue. When we were asking questions at hoa meeting she kept saying i have 5 other communities i have to worry about. Finally i asked if she was having issues handling that. When i went in to get a pool key. They said i had to put in a request. When i asked if they had a paper request the lady got rude and aaod no. I asked to speak to **** and she said i should have just called. They both started getting nasty so finally i was like yall need to work on your customer service i just want to get a key and have my portal fixed. Thier is no one to complain to. I left a letter for the owner

• Review fromAaron S

  Date: 06/17/2024

  1 star
  This company is terrible. My community engaged Trestle Management six years ago to help with property management and financials. The financial have been fine, but we had to fire our first property manager, we had an interim property manager who was doing her best but was very slow, and we now have another property manager who is as bad as the first one we had to fire. Projects take forever to be completed; not two or three months, but a year or more (that's if they're completed at all). We have yards that are overrun with weeds. We have yards that are full of dog f**** and urine. We have broken bits of infrastructure that have not been fixed even months after filing complaints. This IS NOT how a professionally managed community should look. I wrote directly to the president of the company and the response (from one of his subordinates) was basically 'you're wrong, we're doing a good job' (I wouldn't be writing to you if you were doing a good job, would I?). DO NOT HIRE.

• Review fromKirsten P

  Date: 06/17/2024

  1 star
  I have fencing running along neighbors property AND actually on my property - up to my house! Blocks access to side of my house - I did not approve...it's block AND metal fencing....I've submitted multiple HOA forms, I've sent questions asking for help...I've followed directions how to submit these complaints...I've sent emails...I've called...I've sent multiple pictures. One of the fences...the block fence blocks the fire escape from my grandchildren's room (they are special need twins). This is so unacceptable on so many levels.

• Review fromMelinda A

  Date: 05/29/2024

  1 star
  Been trying since Nov to get a reply. I have sent at least 6 complaint forms. One was certified registered mail. Called at least 2 dozen times and no return call. My neighbor who is on the hoa board has chickens and a rooster. The stench and bugs are out of control. This is NO rooster property and no breeding parcels. I called the county. The new bill that's now in play "back yard chickens" has even more restrictions. TRESTLE HAS NOT DONE ONE THING. I have a screened in porch I can't use it because of the smell. I open the door on the porch to let my dog out and the flithy flys attack her and me. I been here 19+yrs this is the worst yr yet. The neighbor totally ignores it and so does Trestle. Never one reply. I'm not a renter I'm an owner. I was on the board yrs ago and we got rid of multiple chicken and roosters we're not zoned for roosters. TRESTLE IS A POOR EXCUSE FOR A PROPERTY MANAGEMENT ***

• Review fromAnn P

  Date: 12/21/2023

  1 star

  Ann P

  Date: 12/21/2023

  If I could I would put negative 5. The worst community management. It seems that they don't understand that they are getting paid and have a job because of homeowners. Every time you reach out for help it seems like they have some sort of personal dislikes and vidette toward house owners. I have ever attended meetings but next time I will specially make time and follow all the steps to change our community to a different management group.
  

  Trestle Management Group

  Date: 12/22/2023

  Upon researching these comments we were unable to locate a homeowner record with the last name 'Porsh' nor the email address provided. We would certainly like to discuss any specific concerns but would need more information in order to do so. We would invite you to reach out directly to our ************** Manager so that we can discuss further. Please email ********************************************************** Thank you!

• Review fromJennifer S

  Date: 12/20/2023

  1 star

  Jennifer S

  Date: 12/20/2023

  Trestle Management Group lacks communication, accountability, and overall professionalism from my position as a homeowner. All of which are key elements to basic customer service. This past year we have found ourselves in several situations where when expressing a question or a concern were met with condescending attitudes and answers that were less than appropriate further frustrating our situations. Instead of working to get an appropriate answer to our issue(s), we have been met with this is the Boards decision or attend a Board meeting. I have expressed that we cannot make the Board meetings due to scheduling conflicts, and that has not been recognized as a legitimate concern. I have also asked for better communication and have not seen any improvement. Trestle Management Group appears to lack willingness to work with homeowners and their feel free to reach out isnt genuine. If Trestle Management Group is interested in working with homeowners, they need to hire a marketing team that can assist them with messaging and communication. Homeowners should be able to have some basic oversight of the property they have purchased without living in fear of retaliation or being left in the dark.
  

  Trestle Management Group

  Date: 12/21/2023

  Thank you for the review, unfortunately after review of your account history this does not seem to be a fair reflection of our service to you. Your most recent communications with our office were in response to a proactive communication from our office in regards to the upcoming gate code project your ***** of ********* recently decided to do which is scheduled for later in January ****. It also appears that our team responded to you the same day of your original communication and then again the next day following your subsequent response. Please know that we share many of your concerns and discussed this with your ***** of ********* prior to them ultimately still deciding to proceed with the gate code project. If you are unable to attend the upcoming ***** meeting to share your concerns directly with the ***** you are welcome to provide us something in writing to pass along to the ***** on your behalf. Please understand that Trestle Management does not make decisions for your community as that is left with your elected homeowner *****. We are simply required to implement the decisions that they make and follow their direction as agents for the association. Thank you.

• Review fromMarie P

  Date: 09/14/2023

  1 star
  Because I cant give a worse review. Total bullies who accept no responsibility for their own failure to manage. Meeting minutes? You might get them 3-4 months later. You have neighbors who never take care of their lawn, tough c*** they only go after the people who do. I obtained approval in writing from the *** president, and the one in charge of ARC reviews at that time, in presence of another board member (there were only three). It was also submitted via their old portal. There was an issue and that submission did not work so it was sent via email to Trestle, acknowledged and I received a response that the issue was resolved. Now, over and a half later they are bullying me that they dont have record of the approval nor that they sent a Paper copy of an approval. Yet they have been provided with proof the signed approval and their email acknowledgement of said email. Now they say its invalid, because they failed to send an approval letter via ***** So a homeowner jumps through their hoops and can prove it, and they get to just nullify it because they can. Because someone is on a power trip. Not to mention that it takes them forever to actually get anything done. They would rather be ***** over something small than take the high road and say something fell through the cracks lets make it right. Which is what a good customer ********************** does. Of course all of the correspondence telling me how wrong I am is via email, not written correspondence so are these emails valid? Stay away from this group. Unless you want to overpay them to bully you for ***** trumped up violations.

• Review fromAsta P

  Date: 04/03/2023

  1 star

  Asta P

  Date: 04/03/2023

  This company is ran terribly from the top down. The employees are rude, and the higher up in management you get the more unprofessional they get. They try to bully home owners. At meetings they kick people out for asking questions. They recently put in a new rule that no one in the neighborhood agrees with. The new rule is no street parking at all including weekends (cant even park in ccs or over flow zones). To add to that they made sure to not have any meetings this month. Also they said a month ago they would come out with a sheet to get rid of the rule if we got enough signatures. Of course that hasnt came out yet. I had a few problems with my last HOA, but it was always resolved quickly. Trestle management is more about money than helping the people in the community.
  

  Trestle Management Group

  Date: 04/04/2023

  We are sorry to hear of your experience and remain committed to helping any way we can. Please reach out directly to your assigned Community Manager to discuss your concerns further. To clarify, community rules and meetings schedules are established by your community's ***** of ********* NOT Trestle Management Group.

• Review fromJason W

  Date: 04/03/2023

  1 star
  This is the worst experience Ive ever had with an HOA. The manager of my community is on a major power trip. They say one thing then a week later its something completely different. No idea how this is even legal what they are doing. They put super cheap tow stickers from Amazon on peoples car in my community, damaging property. Some people cant even take the sticker off so theres half a ripped up sticker on peoples car. This company only cares about money. They do not care about the people they are supposed to be providing a service for. If I could put 0 stars I would. They havent even earned 1*. I dealt with a ton of HOA companies, but this is the worst and its not even close.