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Business Profile

Awnings

Bill's Awnings & Construction Co

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Awnings.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/02/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered some awnings on April 26, 2022 and have not received them. The company seems to have closed its doors. No one calls back. They have $784.45 of mine as a deposit, that I would like a refund for. My phone number is ************. Thank you.

  • Initial Complaint

    Date:03/01/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****'s Awning provided us with a written contract on 10/20/21 to replace our awning, damaged by hail. We made a payment (50% of job cost) on 1/12/22. Since then I have kept in communication with the company (contact - ******), through via email and phone, and was told they were waiting on the pergola from the supplier. I received a copy of the sales order to the supplier, order placed on 4/01/22. I spoke with ****'s Awnings about a month ago and was told the estimated date for them to receive our pergola from the supplier was 2/25/23. Since then, I have been unable to reach them via phone, email or in person at their office.

  • Initial Complaint

    Date:02/16/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In July of 2022 I contacted ****'s Awnings to get the awning fixed on my park model trailer that had been blown off by a wind storm. They gave me a quotation to replace the awning and asked for a down payment to cover the cost of material of $2021.70. I sent the a check for that amount. They told me it would 3 to 6 months before they would receive the material and be able to finish the project. In October of 2022 I called to get the status and was told it was going to be closer to 6 months. In Feb 2023 I called a couple of times and left a message. There was no return call. So on Feb 16, 2023 I stopped by the office and it was closed. I asked at the business next door and was told the Bill's Awnings was out of business. I would like to either have a refund or have them deliver the material to my location..

  • Initial Complaint

    Date:02/14/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contracted with this business for awnings in my back yard in June 2022 and was told my awnings would be ready in two to four months. I gave them a deposit of approximately $725.00 at that time. They do not respond to my e-mails. I did get an e-mail from there late last year asking for patience. Now they dont answer the phone and will not respond. I want my deposit back.

  • Initial Complaint

    Date:02/06/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****'s awning was contract 07/2022 to repair/replace my mobile home awning after a storm caused damage. My insurance company paid me actual cash value to get the project started, and once repairs were completed, if completed within a specified timeframe, I would get the remainder for the full replacement cost- so timing was of the essence. They kept delaying, saying they were waiting on parts to come in for over a year on some customers and they'd get to mine as soon as they had the parts (of course they didn't tell me this when I initially contracted them). After calling repeatedly for an ETA, they said it would be no later than January 2023, which came and went with no work completed or contact advising as to why or a new ETA. I have gone by their store, where they simply have a hand written note saying "Sorry we're closed". I've emailed and left voicemails to no avail.

  • Initial Complaint

    Date:01/26/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contracted with this company and paid a deposit of more than $780.00 April 2022 to replace carport column and add sun protector material. Work has not been undertaken and company now doesnt answer telephone, return voicemails or emails. Have tried numerous times and went to their physical location. Was told 2 weeks ago I would need to speak with the owner the next day regarding refund of deposit and now there is no one in the office at all. Work was to be done at ***********************************************************

  • Initial Complaint

    Date:10/14/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/11/2022, I put a deposit down of $1,117.00 for a side awning on my home. It was half of the entire job. On the paperwork, it says the job will be completed 2-3 months from signing. It is over 3 months and I went to the business and told them I would like my deposit back since the job has not been done, and they told me the material has still not shipped. The lady in the office said that people are still waiting a year for material. The owner/manager *** stated that he would have to charge me a restocking fee of 25% and would give us the rest back. It has not even shipped from wherever it comes from the office lady said, how can there be a restocking fee of any kind and does not say that anywhere on the paperwork. I asked the manager/owner *** why it was not written anywhere, he couldn't answer me. I want my $1,117.00 deposit back, as the contract is null and void at this time. Is this legal? Any assistance in this matter would be greatly appreciated. Thank You, *************************** ************ (direct line to *************** ************)

Bill's Awnings & Construction Co is NOT a BBB Accredited Business.

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