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Business Profile

Consumer Finance Companies

CSA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consumer Finance Companies.

Complaints

This profile includes complaints for CSA's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

CSA has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • CSA

      4320 E Presidio St Ste 101 Mesa, AZ 85215-1165

    • CSA

      1225 W Main St Ste 101-601 Mesa, AZ 85201-7078

    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/12/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did not approve payment for $59.00 02/10/2025

      Business Response

      Date: 03/13/2025

      We have searched our database and cannot locate this customer under ******************************************************************** Corp. Based on the information provided, we believe this complaint may be intended for another company, possibly Credit Acceptance Corp., as our companies are sometimes confused.
      At this time, we have no way to verify if this individual is our customer without additional identifying details. If the consumer can provide an account number or other identifying information, we would be happy to review the matter further.
      If the consumer would like to discuss this directly, they can contact us at ************, and we will do our best to assist.
      Until the consumer provides verifiable account information, we respectfully request that this complaint be removed from our account, as it does not appear to be associated with Credit Security Acceptance Corp, (CSA).
      Thank you for your attention to this matter.

    • Initial Complaint

      Date:10/19/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a vehicle from this company and returned it because I could not afford it. The vehicle has been sold WITH my registered tag still applied to the car. I received a traffic warning dated 9/16/2022 that show the tag or registered to me along with a male driving the vehicle. When I spoke with the finance company I was told they do not care and for me to report the tag as stolen. That's providing false information to the police the vehicle or tag wasn't stolen. They where both given back to the finance company. Why did this company sell my identity? This isn't OK and someone need to answer for this. The finance company is trying to *** me for the unpaid balance. I don't understand why because they vehicle has been sold and the vehicle is on my credit. Please help

      Business Response

      Date: 10/21/2022

      We are always disappointed when we receive a compliant from a consumer.


      We go to great lengths to provide as much information and communicate as clearly as possible to the consumer.


      The consumer states she purchased a vehicle from CSA, to be clear, we are not an auto dealer, we are a finance company and do not sell automobiles,we finance automobiles. 
      Being that we are a finance company we entered into a retail instalment sale contract with *****************, we did not sell her a car. 

      The terms and conditions of the agreement state on time payments for a duration period without default. If a payment is missed during the term of the agreement, then the consumer is in default and we have the right regardless of the reason to resend the contract. However, this is not a practice but a right we elect to uphold in all situations. Depending on the situation we reserve the right to make an informed decision based on the facts presented.

      According to our notes on 4/26/2021 ***************** left her vehicle at a dealership and notified us where the vehicle was and we sent a Licensed 3rd party transport company to retrieve our asset. At the time of voluntary repossession, all personal items had been removed from the vehicle, including the plate. Vehicle was sent for liquidation and the proceeds we received were applied to her balance along with all fees, the remaining balance is what we are pursuing. If any personal items were left in the vehicle, we suggest checking with the dealership the vehicle was left at and seeing if they still have her items including her plate.

      We recommend that if her expired license plate is still missing,she report it stolen so that she is no longer at risk of being miss identified.

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