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Business Profile

Garage Doors

Goody Garage Doors
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Goody Garage Doors's headquarters and its corporate-owned locations. To view all corporate locations, see

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Goody Garage Doors has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/14/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Technician from Az Best Garage Door made service call to my residence to replace broken door spring. Replaced them, but neglected to ensure door was balanced for ease of lifting. Invoice was paid at that time. Door operation became difficult within days. Called Az Best back regarding torque settings on springs. 2nd technician made field call and said spring settings were fine without actually checking them. Advised unit motor failing. 4 days motor failed. Called different company ( Four Corners Garage ************** Technician made field call, tested door and advised door not balanced, as was difficult to manually lift. He balanced door, and gave me an invoice of $99 for the work. He further stated that this was the cause of unit motor failing. I called Az Best Garage Door back and spoke with office manager ********, and her response was to advised they could install a new unit for me at full retail price. I suggested that because this was their error, I would be willing to pay their actual cost for new unit and that they should waive installation cost. Seemed fair to me. She said she would speak with gen. **** ****** and get back to me. Several follow up calls to Az Best was met with receptionist (*****) telling me ******** was either on the phone and would call me back, or is not on the office. My only recourse is to pay a different company to install new unit, and file a claim in Small Claims Court, as there has been no response to date.

      Business Response

      Date: 09/14/2022

      That customer has me confused with Another ******************** to prove it I am the owner, receptionist, service tech, no one else works here but me. If that customer didnt deal with me from his first call he has the wrong business.

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