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Business Profile

General Contractor

Gurr Brothers Construction
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 16 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/07/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** Brothers roofing was contracted to replace my roof. They were to start work on Tuesday October 11 and be completed by Friday October 14. They did not start when promised and when they did show up they would only work an hour or 2. On Friday evening a storm started to roll in. I contacted them and was assured that the unfinished roof would not leak. That they had prepared for the rain. It leaked and very severely. When I contacted them they said they would take care of it and pay for any damages that it caused. They sent a restoration company to assess the damage. Then I was I formed they would not pay for any damage because it was there before. My roof did not leak before they started this job and removed some of the old tiles. I am now seeking a lawyer to help resolve this issue. They did not complete the job on time and I was told that other jobs took priority over mine and they did not keep their word to repair the damage. I now live in an unsafe home due to the ceiling falling in and insulation that got soaked and is could be growing mold.

    Business Response

    Date: 12/12/2022

    We reached out to **** the same day we received this complaint and she informed us that she will be out of town and unable to meet with us until after Christmas. We informed her that **** Brothers wants to fix the interior damages and will contact her when she returns so we can complete the repairs. 

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