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Business Profile

Motorcycle Dealers

Nash Powersports Mesa

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/03/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 2022 CAN-AM Maverick X3 Turbo RR DS from NASH Powersports Mesa on 05/06/2022. The purchase price was to be $25,999.00. After all the paperwork was done, my total came out to be $36,890.81. The vehicle had to be put together, so it was not ready until 05/18/2022. I picked it up just before the store closed on that day. I drove it home and, on the way, I noticed it felt unstable, pulled to the left and swayed all over the road. I took it back to **** told them of the issue. I told them it felt like it was not put together correctly in the front end. They told me to leave it for adjustments. I picked it back up and they said they made all the adjustments, and it was aligned. I drove it home and it still did not feel right. When I got home, I called **** and explained. The store is 30 miles away from my house and with the 3 trip back to them, the vehicle had 197 miles on it . I told ******, the ** that I wanted to bring it back for a refund and he told me since it had almost 200 miles on it, He would take it as a trade in but would only give me $19,000.00 for it. I needed to break in the motor before I really started to use this vehicle in the desert. I started on ******************* in ***********. I went up and down this road varying my spend and not going off trail. At 356 miles on the odometer, on a left-hand curve at 30mph and the right rear trailing arm failed bent. I called **** Powersports and told them of the damage. They said that they never heard of such a thing. I had it taken to them for repairs under warranty. They denied the warranty It cost me $4,202.18 to have it repaired and upgraded so it wouldn't happen again. I told them that I did not want this vehicle because it was not put together correctly, and things are happening due to that. It has been in their shop for almost 3 months of the seven months I have had it due to the issues caused by them not putting my vehicle together properly. Still in the shop now for the same thing 30 days now.

Nash Powersports Mesa is NOT a BBB Accredited Business.

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