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Business Profile

New Car Dealers

Coulter INFINITI
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/27/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Took my QX60 in for ***airs due to an error message on the dash. When I picked it up the windshield on the drivers side now had a cracked the size of a silver dollar. They say they aren't liability because their test driver said she already saw it. It wasn't there when I dropped it off or when the *** who moved it first, from its parking spot, was there.

    Business Response

    Date: 03/28/2025

    Dear BBB Representative,


    Thank you for bringing this matter to our attention.

    We appreciate the opportunity to respond and clarify the situation. Our team, including our Service Director, *******, has already spoken with Mrs. ********** regarding this concern. During our conversation, the customer mentioned she was aware of the existing damage on the passenger side of her windshield but was not aware of any damage on the drivers side. To assist her, ******* offered to help facilitate a claim through her insurance and even coordinate with a windshield repair company on her behalf.


    We want to assure the customer that we take all concerns seriously and conduct our work with the utmost care. However, after reviewing the situation, we do not believe the damage in question was caused by our team. As a result, we respectfully maintain that we are not responsible for replacing the windshield.


    We regret that this matter has caused frustration, and our goal has always been to assist in any way possible. We remain willing to help the customer navigate the insurance claim process if she still requires assistance.


    Please let us know if any further clarification is needed.


    Best regards,

    ***** ******

    Executive Manager

    Coulter Infiniti

    ************

Coulter INFINITI is BBB Accredited.

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