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Business Profile

New Car Dealers

Lexus Superstition Springs
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/27/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I emailed sales manager **** ****** on 2/21 and followed up on 2/26/25 however, i still not getting a written explanation. Selling cars at deceiving price and not disclosure car MSRP is **********'s the email i sent them:Dear ** ******,I recently purchased a 2024 Lexus GX 550 from Superstition Springs Lexus on 11/16/2024 and I would like clarification regarding the difference between the advertised price and the final selling price listed in my purchase agreement.The vehicle was originally advertised at $80,529 but my final purchase price reflects $92,995. Additionally, I noticed that a $7,995 protection package was added to the advertised price and another protection package of clear shield $2150 and Chrystaline Tint $599 was added to the selling price.Please provide a written response explaining:1. Why the final selling price differs from the advertised price.2. Whether the 2 protection packages were optional and why they were included.3. Any other charges that were applied to the final price.I would appreciate your prompt response as I am seeking to resolve this matter as soon as possible. Please reply to this email or contact me at *************. Thank you for your time, and I look forward to your clarification.

    Business Response

    Date: 02/27/2025

    Good evening,

    I will look into first thing in the morning and get back to you with any info I can find.

    I will get figured out and make sure you are happy!

     

    thank you,

    ***** ********

     

    Customer Answer

    Date: 02/28/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    Ka *** ****

     

  • Initial Complaint

    Date:01/13/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 12, 2025 I went in to seek a better option financially. I was pressured into making a decision that I really didn't want to. I contacted **** my sales *** to ask about reversing the deal. I was then put in an even worse situation. I feel as the guilt and pressure is at an extreme level. **** and I exchanged a few messages via text and **** "unsent" his messages as they were unprofessional. At this point I have a Range Rover, was put in an uncomfortable situation. I'm out $1000 in a down payment and I'm out my vehicle. I'd really like Lexus to do the right thing and give me back my ****

    Business Response

    Date: 01/14/2025

    I reached out to ***** and personally reworked her deal to get her a lower payment and we are finalizing this Friday.

    Any questions please reach out to me.

     

    ***** ********

  • Initial Complaint

    Date:12/28/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a new Lexus RX on Dec. 7 from salesperson **************** and put a deposit of $3,000 down. A week later decided that we did not want. Our deposit is fully refundable and I have been calling, for weeks now, to have them credit our **************** which they have not done. They are not refusing to do so, they will just not do it.

    Business Response

    Date: 12/29/2022

    We refunded the $3000. on the 27th of Decit will take up to 72hours to show on customers statement.

    This Is a copy of the refund receipt.

    Sorry if it took longer than expected to refund.

     

     

     

    Customer Answer

    Date: 12/29/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *********************

     

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