Complaints

This profile includes complaints for Delta Mechanical Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Delta Mechanical Inc

  6056 E Baseline Rd Ste 155 Mesa, AZ 85206-4805

  
• 

  Delta Mechanical Inc

  6052 E Baseline Rd Ste 155 Mesa, AZ 85206-4816

  
• 

  Delta Mechanical Inc

  2323 Eldridge Pkwy Apt 528 Houston, TX 77077-5261

• 

  Colorado Delta Mechanical Inc

  2475 W 2nd Ave Ste 35 Denver, CO 80223-1055

  
• 

  Delta Mechanical Inc

  111 18th St SE Rio Rancho, NM 87124-2663

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Delta Mechanical installed a new water heater June of 2022. A 6-year limited warranty on tank and parts was issued. The pilot light was not working on 5/6/2023. Upon attempting to relight following instructions it would not relight. Upon calling Delta Mechanical on this Saturday no on answered the phone. Another service was contacted on Sunday and got the pilot light to reignite. There is a malfunction occurring in the switch to ignite the pilot light. Upon calling DM to check and possibly replace the spark igniter, the company told ** the warranty had been nullified because another company had come out to start our pilot light. There is nothing written in the warranty paperwork to state that this was a reason for cancelling the warranty. There is a defect in the igniter as there is a shock that occurs when pushing on the igniter. This is a part that should be covered under the warranty . This company does not want to abide by its warranty.

  

  Business Response

  Date: 05/16/2023

  The customer needs to call Rheem directly. They are the ones that will send out a company to fulfill the warranty work. If the labor portion is out of warranty, the part will be sent to the customer at no charge and the customer can find a local plumber or use one recommended by Rheem to replace the part. Again, the warranty is NOT through Delta Mechanical, **** The warranty is through RHEEM. The customer can call the number on the tank. They will need the model and serial number off of the decal plate. 

  Customer Answer

  Date: 05/20/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:03/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a tankless water heater from ********** on January 29, 2023, and on February 8, after the water heater arrived, I called them to schedule an install. ***** from Delta Mechanical Inc. contacted me on that same day, and I told him, in answer to his questions, that I currently had a tankless water heater, that it is located in a closet, and that we were replacing the current heater with a new one. I offered to give him the dimensions of both the old and new heaters, but he said no, that wasn't necessary, and asked me to text a front photo of my old water heater to him. This I did immediately, identifying it with my name under the photo. I heard nothing from *****, so on February 24 I texted him to ask if he had an idea of when they might be able to install my new water heater. I got no reply that time either, and on March 1 I called Delta Mechanical. I told *******, the man who answered the phone, that I had not received satisfactory service from *****, and asked him whether there might be someone else I could work with. He said that ***** was the best man for my job, and connected me with him. He said they would be able to send a technician on March 3. ***** asked me again what kind of job we were doing, and I explained to him again that we were replacing an old tankless water heater with a new one. When the installer arrived this morning, and took a look at the situation, he got this amazed look on his face. In spite of my having told ***** at least four times that we were installing a tankless water heater, and in spite of the photo I had sent to him, he had sent the tech to install one with a tank. Therefore it was not possible to do the work today. I felt all along that ***** was not paying attention to what I told him, and I don't want to see him messing up the work for other customers. I do not believe that I ought to be charged for the trip from Greeley because no work got done; that charge was $200.

  

  Business Response

  Date: 03/23/2023

  We spoke with the customer and apologized to her for her experience. We stated we would handle everything internally to ensure this does not happen again. I also advised her that she will not be charged a distance trip charge or any kind of charge for her job. This can be closed as resolved. 

  Customer Answer

  Date: 03/23/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  Date:02/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jan 25, I received a estimate from Delta Mechanical (a ********** installer) for a Navien NNPE240A2 tankless water heater at $1872.00, and a total cost of $4340.00, including **** city permit cost. On Jan 26 the install started. During this period I noticed the unit that was being installed was a Navien NNPE240S at a unit cost of $1393.20 with a total cost of $4340.20. This is a Bait and Switch scam, with the total cost was the same. I asked the technician about the switch. He said the A2unit required a dedicated recirculating line that I did not have. I asked about the unit cost difference between the units. I call the office about the A2 until and was again told it required a dedicated recirculating line, which it does not if used with a Navicir valve. I asked about line item cost difference and I was told they always change numbers to give the customer the best price, at this point the price only benefited them by about $600. I was told the unit has a 15 year warranty. I specifically asked if the 15 years was for the heat exchanger or the whole unit. She said it covered everything except the install that was for 1 year. When I received the books I looked at the warranty card, it said 15 years on the heat exchanger, 5 years on parts. When I asked the installer he said just call us well take care of you. The next morning I was not happy about the lack of hot water. I called a manager to inquire about the cost of installing dedicated recirculating line and getting the original A2 heater I was supposed to get. She called back and said it would be very expensive but they could install a NaviCir valve and it would do the same thing. After some research I called back and said the valve required a recirculating pump that the original A2 unit has. She said it would work. After installing the valve, it did absolutely nothing. I was charged $268.00 for city of Mesa permit. I called **** and no permits were pulled for this job. This company has lied about everything.

  

  Business Response

  Date: 02/17/2023

  Thank you for taking the time to speak with me, the customer is on schedule tomorrow vs Tuesday between ****pm to speed up the process. The customer is happy, and I will email once the permit the site inspection has passed. Once the site visit has passed. *
  

  
  

• Initial Complaint

  Date:12/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The water heater did not pass the inspection. They were supposed to come out and fix they contacted me to set up a date and time. They called me that morning explaining it would $600 more to fix it. I said that was not what we agreed on I had paid them over $6,000 to install the water heater. I explained when the lady called to schedule the appointment she told me I might as well I already paid for everything. After I told them I did not have any more money to spend on it and in my opinion $6,000 was too much already. They promised to call me back and they showed up or called me. I sent an email as well as many attempts to call and have hung on several times. After being original told the permit was expiring soon. I would like them to come fix it and get the inspection completed and passing.

  

  Business Response

  Date: 02/17/2023

  Thank you for taking the time to speak with me, the customer is on schedule tomorrow vs Tuesday between ****pm to speed up the process. The customer is happy, and I will email once the permit the site inspection has passed. Once the site visit has passed. *
  

  
  

  
  

  Customer Answer

  Date: 03/01/2023

  I cannot figure out how to respond to the message inside your website no the complaint has not been resolved they are supposed to come fix it this weekend and then it will have to be inspected again.

  

  Business Response

  Date: 03/01/2023

  This should be closed. Corrections made and inspection scheduled.

• Initial Complaint

  Date:11/25/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Delta Mechanical installed a gas water heater. Unknown to me, the building permit was never closed. I have applied for a solar panel installation and was told by the county that I had this open building permit from Delta Mechanical. I tried to resolve this myself. This open permit was from 2017. I paid Arapahoe County a fee to re-open the permit, scheduled an inspector. I planned to close this out without involving Delta Mechanical. The gas heater failed inspection - on 4 counts. I contacted Delta on Nov. 16, the day their work failed inspection. The permits department could not help me. They said the manager ****** would call me back. No call back.I called on 11/17, was told all managers and supervisors were out and not available until 11/21 or 11/22. I was asked to send photos of the water heater. I did that immediately. No call back on 11/21. I called again 11/21 - talked to the manager ******. She said they would fix the gas water heater for $1,000, the cost of w new install. She said they would take off $100. The entire job, including a new water heater, cost $1,300.****** said she would send out a technician on 11/25. The appointment was scheduled between ****AM. No one showed up. I called back on 11/25 - no managers are available, the technician is not answering.I am NOT asking for any money. I want Delta to fix their work so this gas water heater passing inspection - AT NO EXTRA COST TO ME - and close out the building permit. My permit for solar panels is on hold until this gets resolved. I have secured financing and need the panels installed before the close of this year to get the tax credits to pay for a portion of the financing.

  

  Business Response

  Date: 12/03/2022

  It is a homeowners responsibility to close out a permit. All cost associated with not closing the permit is handled by the customer. Permits expire because codes change. This is the importance of closing out a permit in the time allotted. 

  Customer Answer

  Date: 12/05/2022

  The issues with this gas heater are not due to changes in code - 1) leak at flex connector on hot side.
  2) unsoldered coupling on T&P discharge pipe.
  3) pan required under water heater when on structural floor and/or when
  basement is finished.
  4) insulation in contact with flue pipe, minimum 1" clearance is required.

  These are basic components of any install. This company will charge me $1,000 for a new install to fix these issues that do not fluctuate with code. This entire job cost $1,300 when it was completed and that included a new water heater. This company needs to fix their work. I did pay for the re-opening of the permit and am not asking for that to be reimbursed. I am only asking that this company fix the poor work done. This water heater did NOT pass inspection and that is the companies responsibility. 

• Initial Complaint

  Date:09/16/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i contracted with delta mechanical to install a bathroom faucet and shut off valves. All were installed but in the process the technician damaged the sink pipes such that they were leaking. While he fixed them, he charged an $100 to my credit card unauthorized. I was not informed and i should not have to pay for a problem they caused. In addition, they chipped my sink and there is still a leak. I contacted the company and they refuse to refund the money, fix the sink chip or fix the leak.

  

  Business Response

  Date: 09/20/2022

  This customer was refunded. 

  Customer Answer

  Date: 09/20/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************