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Business Profile

Plumber

Mr. Rooter Plumbing of Phoenix
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/18/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We contracted Mr. Rooter to do plumbing work on our home. While awaiting the insurance payment, we proceeded with financing partnered with Mr. Rooter. We approved two payment requests submitted by Mr. Rooter, totaling $15,200.01. We had fully paid what was owed, when another payment request came through. In trying to speak with Mr. Rooter, a bill that we had never seen was sent to us, totaling $12,376.91. They claimed that this was the total, and they had only received $11,468.49 from the bank, not the $15,200.01 that we have confirmed was requested by Mr. Rooter, approved, and sent by the bank. Additionally, while working on our home, Mr. Rooter caused damages which they have claimed liability for. The amount of the damages has come to $908.38 and Mr. Rooter is claiming we owe $908.42. It has been a nightmare experience to get them to confirm their liability for the damages they caused, and we believe this claim to additional funds is a way to recoup the cost of the damages they caused. Mr. Rooter is stating a different amount was received from the bank, and is falsely claiming that we owe additional funds. We have documentation from both Mr. Rooter and the bank confirming transactions, yet they are ignoring our requests to meet to discuss the discrepancies. They have also been ignoring the bank who has been reaching out to discuss the discrepancies as well.

    Business Response

    Date: 01/26/2023

    This is my second time responding on behalf of this customer.  Please make note their dispute has been satisfactorily completed and settled.  THank you for taking this complaint off our file.

    ***************

    Mr Rooter of Phoenix

    ***********************************

     

     

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Mr. Rooter Plumbing of Phoenix is BBB Accredited.

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