Reviews

This profile includes reviews for Cruise America Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cruise America Inc

  11 W Hampton Ave Mesa, AZ 85210-5258

  
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  Cruise America Inc

  2230 Cinnabar Loop Anchorage, AK 99507-3151

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  Cruise America Inc

  8400 SE 82nd Ave Portland, OR 97266-6569

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  Cruise America

  707 Jefferson Ave Clovis, CA 93612-2243

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  Cruise America Inc

  1543 Downtown West Boulevard Knoxville, TN 37919

Review Details

• Review fromEmma R

  Date: 06/25/2025

  1 star
  We were having a wonderful trip. Were there several issues with the RV, interior, exterior, and engine? Yes, but we reported them as they came up and were thanked for notifying the service department each time. This all changed when driving on Highway 2 across Northern Montana. If you know anything about northern Montana, you know that the 2 is the only paved highway in the area; all other roads are unpaved. On this particular day, they were repaving both lanes of the 2. We were driving at about 15mph with the other traffic through the unpaved portion of the highway when we lost all braking and power steering capabilities. We pulled off the highway at the first available gas station. We called the Customer hotline and tried reporting what happened. The person we spoke with, Deminquez, we later found out, is in a call center in the Philippines, did not understand that we were not in an accident, but just driving the vehicle and it had malfunctioned. He logged our issue as an accident and told us we were liable for the issue. We then had a tech sent to our location, this SWEET man from ***** ****** ****, told us that the power steering fluid hose had been installed improperly and that it was only a matter of time before this happened. Cut to 24 hours later, and we are still sitting in the same parking lot. We have spoken to no less than 10 different people, only 3 of whom have been helpful. We have been told that we need to get ourselves to Billings (the closest Cruise America location) and that we will have to pay up to $2500 for the issue. We have also been told that we can be towed there free of charge and given a different RV for the rest of our trip. The run around and lack of help over the last day have been infuriating. We have been left stranded in a parking lot, with a completely non-functioning RV, in 85-degree weather, we can't open our windows because it's a gas station, and the air sets off the carbon monoxide detector if we do. Fix this, & do better.

• Review fromjoel d

  Date: 06/17/2025

  1 star

  joel d

  Date: 06/17/2025

  Horrible experience. The rv we had was not clean, every latch broken in the outside storage. Air conditioner blew cold when it wanted to, refrigerator never got cold. Sewer dump hose was broken and all 4 bolts for the door handle came out so the door wouldnt close. Loose fixtures, kitchen table had trim coming off. Help line wanted is to take the unit in for service on the fridge but our vacation was only 4 days and no close repair facility. Still havent received a call from anyone from the branch or corporate. Was told Id be reimbursed for buying a cooler and ice but havent seen that either. Absolutely horrible experience.
  

  Cruise America Inc

  Date: 06/18/2025

  Hello,

  Thank you for taking the time to share your experience. We sincerely apologize for the issues you encountered with your RV rental and the inconvenience it caused during your trip. We want to assure you that your claim was officially created on June 17, 2025, and our team is currently reviewing the details. A member of our Customer Relations team will be reaching out to you as soon as possible to address your concerns and follow up on the reimbursement you were promised. We appreciate your patience and the opportunity to make this right.

  Thanks, 

  ******* *.

   

• Review fromRoss K

  Date: 06/03/2025

  1 star

  Ross K

  Date: 06/03/2025

  This does not concern my past CA rentals, which include involuntary paid upgrades due to substandard rv's, defective front tire leading to high speed blowout, and missing 2 days of rental time due to Flagstaff pickup location closing at noon, untold and unknown to ***** May 2025 I self-inspected (and refused) a unit that had a missing piece of grey water plumbing and a nonstop water leak at the kitchen faucet base, even when off. Employee was NOT aware of these issues. My actual rental (***** miles) had continuous outside leaks at the dump valves and below fresh water tank, side door latch literally falling out due to loose screws (top deadbolt no longer functioned), failing fresh water pump, instrument panel lights that entirely blinked out at dusk, issues with storage tank capacities and panel readouts, toilet that flung water at your leg with each flush, and no fresh water or toilet paper (either unit) that is supposed to be supplied. I was offered a $53 refund and $100 off a future rental (not making this mistake again).The first unit was grossly defective, and would dump waste water on the ground. CA was negligent in not doing basic inspections, and putting trust into contract stations (a car detailer) that don't care. NEVER AGAIN. I would have gone with ******** but they are not in the area.
  

  Cruise America Inc

  Date: 06/04/2025

  Thank you for your detailed feedback regarding your recent rental experience with Cruise America. We sincerely regret the dissatisfaction and inconvenience you encountered and appreciate the opportunity to address your concerns. We acknowledge your report of multiple vehicle issues including a defective initial unit, and numerous mechanical and operational problems with the replacement unit. We understand that such conditions are unacceptable and apologize that they negatively impacted your travel plans.
  
  We would like to clarify that our rental agreement, as outlined in the , obligates all renters to contact our 24-hour Travel Assistance team ***************) prior to continued use of a vehicle if they encounter mechanical issues or if there is any uncertainty about the safe operation of the unit. Unfortunately, our records indicate that no such call was received from you during this rental, which limited our ability to intervene, offer real-time support, or authorize a service center visit for repairs, or possible unit replacement. Our vehicles undergo routine safety inspections and servicing prior to every rental. However, we understand that in this instance, both the condition of the initially rejected unit and the subsequent vehicle fell short of our quality standards. We apologize if any oversight occurred at the contract location. Please be assured we are addressing this matter internally with the relevant station to reinforce compliance with pre-rental inspection protocols.
  
  With regard to compensation,we understand you were offered a partial refund of $53 and a $100 discount toward a future rental. While this is aligned with our policy regarding documented service failures, we are always willing to review such offers on a case-by-case basis. Your comments will be considered for any further goodwill gesture deemed appropriate.
  

• Review fromKenneth S

  Date: 05/28/2025

  1 star

  Kenneth S

  Date: 05/28/2025

  rented a unit 5/9 25 to 5/23/25 from ******* location. Water heater never worked called help center with no assistance and lied to about repair. Ants found under mattress first night. Unit in poor condition flooring peeling up by stairs, floor sagging in kitchen. No back up camera as listed in brochure, unit far from new, 6+ years old with ****** miles on it. Attemted to call company to lodge complaint, was told that they do not take complaints on phone, told that I have to email them but do not expect reply as they generally do not reply! Asked for email address x2 with being disconected x2 by staff. ******** company!!
  

  Cruise America Inc

  Date: 05/29/2025

  Hello ***,

  Thank you for taking the time to share your experience. We sincerely apologize for the issues you encountered during your rental from our ******* location between May 9 and May 23, 2025. Your feedback is extremely important to us, and we are genuinely sorry that your trip did not meet expectations. We regret that the water heater did not function properly and that our roadside assistance team was unable to resolve the issue to your satisfaction. That is not the standard of service we aim to provide. Additionally, discovering ants in the sleeping area and encountering concerns with the condition of the vehicle, such as flooring issues, a sagging kitchen floor, and a missing backup camera, is unacceptable, and we understand your frustration. We also want to sincerely apologize for the difficulties you faced when trying to contact us regarding these matters. Being disconnected and not receiving proper guidance when you're attempting to voice a concern is frustrating, and we are taking steps internally to address these communication gaps. We take all feedback seriously and use it to improve our service and maintenance processes. If you havent already, we strongly encourage you to reach out to us via email at ******************************************** with your rental agreement number. While its disheartening to hear you were told not to expect a reply, please be assured that we are committed to reviewing and responding to every customer concern we receive. Thank you again for your feedback. We hope to have the opportunity to restore your trust in Cruise America.

  Thank you,

  ******* *.

• Review fromRyen E

  Date: 02/25/2025

  1 star

  Ryen E

  Date: 02/25/2025

  My vehicle may have been ruined here, it went to a pick and pull instead of back in my garage. After not speaking to me for over a week and the whole process taking months longer than it was supposed to, I wound up with a compromised engine. Mechanic **** claimed the error that compromised the engine block was there when he found it but theres no way for me to know that and the communication was god awful. Btw Im a woman so that also doesnt bode well. I wept at loosing my first car, do not bring your car here especially the ladies.
  

  Cruise America Inc

  Date: 02/26/2025

  Hi *****,

  Thank you for taking the time to leave a review. However, it looks like your review may have been intended for a different business, as Cruise America does not service personal vehicles. Its possible that you interacted with a partner location that rents out our RVs, but we do not manage their business operations or services.

  We appreciate your understanding, and if you ever need assistance with an RV rental, wed be happy to help. Have a great day!

• Review fromKristi W

  Date: 01/09/2025

  1 star

  Kristi W

  Date: 01/09/2025

  DO NOT RENT FROM CRUISE AMERICA!! I rented an ** to travel from ** to **. When I picked up the ** the tire light was on. I was told it was a faulty sensor. Then 1/4 of the way into my trip the tire was in fact loosing air. We filled it several times. Upon arriving in ** we found the shower valve was broken, flooding the interior of the ** and the clean water holding tank had a crack and slow leak making it impossible to use the bathroom or sinks. We called to ask for a remedy. New ** or repair and they jerked us around for 3 days before telling us on Christmas Eve that they wanted us to drive 4 hours each way to a shop and wait for repairs. Absolutely unacceptable. When we requested to be compensated for the issues they told us they could only give us a $95 credit and a $75 gift card for our next rental........there will never ever be another rental. Unfortunately we had to get our attorney involved.
  

  Cruise America Inc

  Date: 01/13/2025

  We are truly sorry to hear about the challenges you faced during your trip and understand your frustration with the situation. It's disappointing to hear about the tire issue, the shower valve, and the water tank leak, and we sincerely apologize for the inconvenience this caused. We always strive to provide our customers with a high-quality experience, and its clear that we fell short in your case. We regret that we were unable to resolve the matter to your satisfaction and understand why youre upset. Please know that we take all feedback seriously,and we will continue to work on improving our processes to prevent situations like this in the future. We understand that this experience has been extremely frustrating, and we genuinely regret that it led to the need for legal involvement. If there's anything further, we can do to address your concerns, please dont hesitate to reach out.

• Review fromElizabeth B

  Date: 12/04/2024

  1 star

  Elizabeth B

  Date: 12/04/2024

  I would give the first four nights of our trip five stars. We absolutely loved the experience and had a wonderful time. But night 5 out of 8 and my husband and I both suffered from carbon monoxide poisoning. We both had gone to the back of the ** to use the bathroom and were overwhelmed with gas that had clearly been concentrated towards the kitchen/bathroom of the **. Though never Unconscious, we were both violently ill, and had to evacuate the ** and spend the next three nights in a hotel. Cruise America *** had us go to a garage in ********* the next day , but technician could not find the problem. When asked, he admitted he would not spend a night in that unit if it were him. Based on this advice, we spent the last three nights of our trip in a hotel. We have requested a refund from C America for the three nights in a hotel. We have not demanded anything that was not unreasonable. We had to throw out all of our food because we did not feel safe starting the propane stove. What had been a fantastic trip turned into a bit of a nightmare, and a significantly more expensive trip than we had planned. CA has investigated (they claim) and already rented out the exact same unit and has offered us $99 refund plus $75 credit towards a future trip. It is absolutely laughable. They could be dealing with two dead bodies in their ** at the ************! Asking Cruise America to have some integrity and do right thing does not seem to be an unreasonable request. Three nights in a hotel based on advice from their recommended mechanic is within reason. They are lucky we are not filing a lawsuit against them.We ignored all the bad reviews before renting because they mainly dealt with customer relations and navely, We did not think we would have to deal with that.
  

  Cruise America Inc

  Date: 12/06/2024

  Hello *********,

  Were truly sorry to hear about your experience, but we're relieved that you and your husband are safe. We understand your frustration, and while there are several potential factors that could have contributed to the issuesuch as the high elevation at the ************ or possibly exhaust from another camperits difficult to determine the exact cause. We're glad the unit was thoroughly inspected in *********, allowing you to continue your 1,166-mile journey without further concerns. We take these matters seriously and always strive to provide the best service, although unforeseen circumstances can arise. If there was anything we could have done to prevent this, we absolutely would have. We regret that our customer service did not meet your expectations, but please know we are continuously working to improve. Wishing you safe travels and all the best.
  

• Review fromNelida C

  Date: 11/13/2024

  1 star

  Nelida C

  Date: 11/13/2024

  Recently rented an ** first time . Was told all and documented all tanks were full. Not the case. We arrived to our campsite with NO propane. Called right away several time to address with customer service and the service location to be told I would have to go and find some Propane. hade to make an inconvenient trip in camper , with family,unfamiliar area to fill tank for the refrigerator and stove . Was told once hook up to power the refrigerator would work , not the case. Result damage food, frustration for our vacation.When I returned the ** with all the things I was responsible for completing on my end and did , asked to speak to a manager to address my frustration with Propane and sending the customer without in ** knowing empty tank ,a manager did start to speak with me upon so telling me they had problems on their end with their Propane refill tanks I asked why was I not told this when I picked up the ** ? The owner ***** came out from somewhere and started to bully me in a yelling tone voice calling me a liar on the issue. I was shocked ! I said to him I was the customer and had no reason to make this up and I was upset . He was extremely inconsiderate and rude, constant reminder he was the owner, never asked how he could help made me feel like I did something wrong and very unsafe. Not good customer service or business service on his end. Rest of the team was very nice and respectful. This ***** Owner has issues and may come across the wrong customer, probably normal behavior for him. . Please be aware .
  

  Cruise America Inc

  Date: 11/16/2024

  Hello,Thank you for sharing your feedback. Were truly sorry to hear about the challenges you faced during your rental experience. At Cruise America, we strive to ensure every customer has a seamless and enjoyable journey from beginning to end. If you haven't already, please contact our Customer Relations team at ***************************** so we can investigate the issues you experienced and work towards a resolution. Your satisfaction is very important to us.

• Review frommatt g.

  Date: 11/04/2024

  1 star

  matt g.

  Date: 11/04/2024

  I recently rented an ** from this company, and the experience with the rental service was disappointing. After returning the ** in clean condition, I was surprised to find additional charges on my bill for a dump fee and a housekeeping fee.Before returning, I made sure to empty the tanks, opened the values, and thoroughly clean the **, as instructed.Having rented from this company years ago, I was expecting better professional services, but this time it felt like a fee trap.
  

  Cruise America Inc

  Date: 11/05/2024

  Hi ****,

  Thank you for sharing your experience with us, and for choosing Cruise America. We apologize for the issues you encountered. Our ***************************** has received your claim, which was submitted yesterday, and it is currently in the queue awaiting assignment to an agent. Once assigned, the agent will review your claim and reach out via email to address your concerns and work to make this right. Please feel free to reach out to Customer Relations for an update. You should have also received an automated response indicating an approximate 10-business-day timeline for a reply.

  
  Thank you for your patience and understanding.

• Review fromShawn T

  Date: 10/15/2024

  2 stars

  Shawn T

  Date: 10/15/2024

  The mice in our RV ruined our vacation! We rented an RV from the ******************************** location. We had no problems during pickup and our first day was nice. However, when we awoke the next morning we noticed that some of our food had been eaten by mice and several drawers had mouse droppings. I contacted customer service the next day and they suggested buying mouse traps (which we did). We didn't catch any of the mice yet noticed additional mouse dropping in other drawers. This was very unnerving for my wife and kids.After returning the *** we did receive credit for the mouse traps but were told any additional credits would have to come from corporate. I contacted corporate and they responded via email on Aug 27 with an apology for my inconvenience. They refunded (only) $55 to my credit card and gave me a $75 voucher for a future RV rental. I doubt I will use the voucher due to our bad vacation experience.
  

  Cruise America Inc

  Date: 11/04/2024

  Hi *****,

  Thank you for bringing this to our attention. We sincerely apologize for the distress this caused during your vacation and understand how unsettling this experience must have been for you and your family. We appreciate your quick action in addressing the issue with mouse traps, and we're sorry that this solution was not enough to prevent further discomfort.
  Your feedback has been shared with our team to ensure that our fleet and rental practices continue to meet the highest standards, so experiences like this dont happen in the future. We appreciate your patience and hope youll consider giving us another opportunity to make your next trip a more positive one.

  
  Thank you again for taking the time to share your experience with us.