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Business Profile

RV Rentals

Cruise America Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Cruise America Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Cruise America Inc has 149 locations, listed below.

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    Customer Review Ratings

    1.08

    Average of 61 Customer Reviews

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    Review Details

    • Lawrence W

      Date: 07/12/2022

      Lawrence W

      Date: 07/12/2022

      Rented a 30' RV for the 4th of July weekend Again very dissatisfied with the way they operate Ask them multiple times the total charges lo and behold when we returned it all the charges changed changed 1st off the air conditioner went out we had to cut our trip short by 2 days because it was 98? out 2 kids and a dog and a wife it wasn't happening not only did we miss the 4th of July festivities But we missed spending time with Our family So we returned the camper 2 days early Before that they made us drive 60 miles out of our way Which they charged me for the mileage and the fuel to to see if one of their repair facilities can fix it can fix it and they knew the whole time that it was closed So all we asked for to be refunded was the 2 days and the 60 miles **** needless to say Mr. ***** at the ************* ******** store is one of the worst people to deal with he wants to fight with you he degrades you makes you seem like you're stupid When it's his fault the air conditioner went out lack of maintenance So needless to say the ************************* and the Better Business Bureau is being informed He charged us not only full even though **** America agreed to giving us a 2 day refund ***** took it upon himself to charge us full and extra charges I'll see you in court *****

      Cruise America Inc

      Date: 11/25/2024

      Hello ********,

      Thank you for sharing your feedback about your Cruise America/Canada rental experience. Were sorry to hear you feel there were unjustified charges. Please understand that our locations can only provide a final total once your trip is complete, due to various factors. We also apologize for the inconvenience caused by one of the air conditioners not working, which required you to adjust your plans.
      I see that our Customer Relations team offered compensation on 9/7/22, but we haven't received a response from you yet. Please check your records, and if you can't find the message, feel free to contact our ***************************** at ****************************** and well be happy to resend the offer. We look forward to hearing from you.

    Cruise America Inc is BBB Accredited.

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