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Business Profile

Sleep Center

Valley Sleep Center

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently got my CDL. As part of my dot physical I needed a sleep study to test for sleep apnea. I went to valley sleep center to get an at home study done on 9/15. Their equipment malfunctioned 3 times but I was still diagnosed as having sleep apnea on 9/29. I informed the staff that I had 3 weeks to get a cpap machine and have 2 weeks worth of data to give to my doctor so I can renew my medical certification so I can keep my CDL. They sent my prescription to a company that does not accept my medical insurance, it took that company, and valley sleep center 2 weeks (I called both several times) to figure out and inform me that they do not accept it. So I went valley sleep study to ask them to help me fix the situation somehow because not only was I risking losing my CDL, by this point, I had already lost my job due to the issue. The man at the front desk was incredibly rude and told me he could resend the info to the provider who does not take my insurance, or he could give me my prescriptions and reports and I could figure it out myself. I took my reports and prescription, called my insurance, spent hours on the phone, finally found the right provider that accepts my insurance (preferred home care) and they informed me that the prescribing doctors office (valley sleep center) had to send it. I could not do it myself. I requested to have my prescription sent to the proper provider on 9/17, today is 9/23 and they still have not sent my prescription over. I left a review on ******, the founder reached out to me, said they were going to help and never did. My dot medical certificate expires tomorrow. Not only did I lose my job, but I am going to lose my license. I feel as though I am being discriminated against because I have state insurance, and I feel like they are purposely retaliating because of the ****** review I left.

Valley Sleep Center is NOT a BBB Accredited Business.

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