Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/24/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car thru Hertz. They have the transponder that will pay the tolls and you pay later. I have used before and never been charged a convenience fee that was MORE than the toll. I could have stopped and paid cash, but remembered they would bill it and it was never an issue in past years. THIS company charged almost double the original toll, as a convenience fee! $19.98 seems a little much for an 11 toll. This is highway robbery, literally. It should be against the law. Other convenience fees, are normally 3-5%. These electronic transactions cost these companies practically nothing!!! Outrageous!

  

  Business Response

  Date: 12/29/2022

  Dear ***************************,
  
  My sincere apologies for any inconvenience or frustration this matter has caused.
  
  The tolling service is currently charged at the rate of $9.99 per day of toll usage plus the actual toll amount. The administrative fee accrued during the rental is $19.98, as there were tolls used on 2 days during the rental period. The terms of the fees are outlined in your rental agreement.
  
  As we value you as a renter, I have adjusted the full $19.98 as a one time courtesy. Please allow up to 5 days to post back to your account.
  
  Please let me know if there is anything more I can assist with.
  
  Thank you for contacting PlatePass.
  
  ************ ***************** Supervisor
  **********************
  Phone: ************* | Fax: **************
  Email:************************************** | Website: www.platepass.com

  Customer Answer

  Date: 12/29/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:12/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car from Hertz Car Rental at the ******************************** in **********, ** from Nov. 21 to Nov. 27, 2022. While driving the car I used the installed EZPass for two short trips on the *********** (toll Road). Each of those tolls was $1.70 for a total cost of $3.40. I received an email from Hertz stating I was charged $129.95 for weekly use of the pass. The receipt stated that I refused the "all-inclusive tolling option". I don't remember being asked but even if I was why would anyone agree to pay $129.95 when they were going to use less than $5.00 in tolls? That makes no sense. When I questioned it with Hertz they said it wasn't their issue that I needed to speak to the people at Plate Pass, who is the 3rd party they contracted the devices/billing from. I've contacted both companies, Hertz keeps kicking the ball to Plate Pass (and now won't even answer at all) and Plate Pass won't answer my emails or call me as requested. These charges are atrocious and these companies are taking advantage of consumers. I feel I'm never going to get any kind of resolution from either of them and this type of charging people after the fact is predatory and needs to be stopped. I hope you can help.

  

  Business Response

  Date: 12/29/2022

  Dear *********************,
  
  My sincere apologies for any frustration or inconvenience this matter has caused.
  
  I have reviewed your account and show you have accepted the offer to opt out and only be charged for the tolls and administration fee in the amount of $17.79. There is a adjustment of $112.16 being processed back to your card. Please allow 3 to 5 business days to post back to your account.
  
  If there anything further I can assist with, please let me know.
  
  Thank you for contacting PlatePass.
  
  ************ | **************** Supervisor
  **********************
  Phone:************** | Fax: **************
  Email: ************************************** | Website: www.platepass.com
  Tell us why here...

• Initial Complaint

  Date:12/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car from ********************************* International Airport from December 16, 2022 to December 18, 2022. The company fraudulently charged me $27.00 for Toll charges which were non existent. I paid in cash for all toll charges incurred during the period. Additionally, I was billed $19,00 for fuel and Services even I returned the car fully refueled!

  

  Business Response

  Date: 12/19/2022

  Dear *********************,
  Thank you for taking the time to contact us regarding your credit card charge.
  I was unable to locate an account with the information provided. To better assist you, please provide the following information:
               Rental agreement number;
               Or;
               The first six numbers of the credit card that was charged;
               The last four numbers of the credit card that was charged;
               The credit card expiration date;
               The credit card transaction date; and
               The amount charged to the credit card.
               Please reattach your original documentation to the reply (IF DOCS RECEIVED)
  I look forward to receiving your response with these details.
  
  Thank you for choosing Thrifty.
  ************ | **************** Supervisor
  Thrifty Toll and Violation Processing Service Center
  Phone: ************** | Fax: **************
  Email: ************************** | Website: www.thriftyrentalfine.comTell us why here...

• Initial Complaint

  Date:12/16/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car for Dollar Rentals 11/10/2022 until 11/13/2022 traveling from ************ ** to ************* **. I had no experience with how tolls worked. A week after getting back, I am getting a bill for almost $80 for the 2 tolls that totaled up to $8.84 in toll fees. Charging a $73.96 Administrative fee!! I am completely outraged. I reached out to the Dollarrentalfine.com by email and phone and got nothing from them. Never renting from them again. I feel I was scammed! Just disgusting trying to make money off of the toll booths and your customers. Disgusting. Stop calling my phone as well Rental Agreement #: *********

  

  Business Response

  Date: 12/22/2022

  Dear ****,
  
  Thank you for taking the time to contact us regarding the charge /notice you received.
  
  I see that the charge is in relation to electronic tolls incurred in a rental vehicle. The account shows that the PlatePassAll-Inclusive Tolling option was declined when the rental vehicle was picked up, but the transponder device affixed to the windshield was activated when you traveled through a toll facility. Therefore, the PlatePass AllInclusive Rate was invoiced in the amount of $43.96. The PlatePass AllInclusive package covers unlimited tolls at a daily flat rate of $10.99.
  
  We received your initial email on 12/02/2022 stating you did not wish to opt in for the PlatePass AllInclusive package. We then offered to opt you out. An email was received from you on 12/06/2022 accepting the opt out rate of $38.84. This request was processed, and you were opted out.
  
  If you are not opted into the All-Inclusive toll package,you are charged for the tolls as well as a an administrative fee for a total of $38.84. The administrative is charged at $15 per toll up to a maximum of $90 per rental period. The terms of the fees are outlined in your rental agreement.
  
  I am uncertain where you are coming up with a charge of $73.96 for an administration fee and tolls totaling $80.00. I hope this information has been helpful.
  
  Thank you for choosing Dollar.
  
  ************ | **************** Supervisor
  ******************** Toll and Violation Processing Service Center
  Phone: ************** | Fax: **************
  Email: ************************************** | Website:www.dollarrentalfine.com
  
  

• Initial Complaint

  Date:12/12/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car from Hertz. I declined to purchase the platepass because I brought my own unipass. I made sure that the platepass was closed the entire time so as not to accidentally incur any charges, and every time I went through a toll, I made sure that it said ****** PAID so it would not send a bill to the owner of the license plate. Now I see a charge on my credit card for ***** from Hertz Tolls (Platepass) for a toll that I did not even go through- the ************************. For the entire duration of my rental, all I did was drive from *** to ************, drive around ********, and then drive to **************. I was nowhere near ********. I will attach my toll history to show that I was not in that area at all at that time and did not even go through that toll bridge at any point. I will also attach the invoice from platepass claiming that I went through the ************************ as well as a screengrab from ****** maps illustrating how ridiculous that is.At the time that platepass is claiming i went through this toll, I was asleep. Unfortunately I have no way to prove that, because I was sleeping. I am disgusted at this blatant fraud and I expect my money to be refunded in full.

  

  Business Response

  Date: 12/19/2022

  Dear *******************************,
  My sincere apologies for the frustration and inconvenience this matter has caused.
  I have reviewed your account and see $36.87 was adjusted on 12/17/2022. Im issuing you the remaining adjustment of $19.11.Please allow up to 5 business days for it to post back to your account.
  If you have any additional questions, feel free to respond to this email.
  
  Thank you for contacting PlatePass.
  ************ | **************** Supervisor
  **********************
  Phone: ************** | Fax: **************
  Email: ************************************** | Website:www.platepass.com

  Customer Answer

  Date: 12/19/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************************
  
   
  

• Initial Complaint

  Date:12/11/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car from the ************** Thrifty on 14 Nov 2022. Rental agreement *********. It was for 4 days. The weather was dreary and I was driving to a little town southwest of ******. There were no explanations of the tolls, no "booth" I recall passing by but what appeared to be an easy pass near the rearview mirrior. A few weeks after returning home, I received a letter in the mail that I had missed (3) tolls totaling less than $14 but was charged an additional (3) processing fees for each totaling $45 plus the $14. The $15 charges to "find me" were outrageous enough but to charge that per each violation for a trip from point A to point B totaled 30 mins and all were on one violation is a bit egregious to say the least.

  

  Business Response

  Date: 12/12/2022

  Dear ******,
  Thank you for taking the time to contact us regarding the charge you received.
  I see that the charge is in relation to electronic tolls incurred in a rental vehicle. During your rental from 11/14/2022 to 11/17/2022,the ************** reported 3 toll charges to the license plate of the rental vehicle. The ********************** All-Inclusive tolling service was not added to your rental, so you are being charged for the tolls as well as an administrative fee for a total of *****. The administrative is charged at $15 per toll up to a maximum of $90 per rental period. The terms of the fees are outlined in your rental agreement.
  As we value you as a renter, Im issuing you an adjustment of $45.00 for the administration fee. Please allow up to 5 business days for it to post back to your account.
  
  Thank you for choosing Thrifty.
  ************ | **************** Supervisor
  Thrifty Toll and Violation Processing Service Center
  Phone: ************** | Fax: **************
  Email: ************************** | Website:www.thriftyrentalfine.com
  

  Customer Answer

  Date: 12/12/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  Rihana ********
  
   
  

• Initial Complaint

  Date:12/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car through HotWire, an online booking agency, which booked me through Thrifty Car Rental at ********************. When I got to the counter, I asked the agent about how tolls work since I'm not from the area. The agent told me that the tolls in ************ are cashless and that the machine will read my license plate & record the ******************** that way. He told me that my card on file would be automatically charged once ******* received the invoice from the tolls. I was not offered any sort of transponder, any sort of package, and I was not told anything about any administrative fee. It seemed the agent was pretty young and new as he required manager assistance figuring out how to process the rental. I received a charge for $104.25 several weeks later, and was shocked at this amount. The amount of tolls was only $29.25, but I was charged $75 in "administrative fees." I strongly feel that this is a deceptive practice; $15 is not a small amount to charge per toll, and the agent should have explained how the billing system works when I asked specifically about how tolling will operate. Since I feel that I was misled about this system, I am requesting a one-time adjustment of the $75 administrative fee.

  

  Business Response

  Date: 12/12/2022

  Dear ******,
  Thank you for taking the time to contact us regarding the charge you received.
  I see that the charge is in relation to electronic tolls incurred in a rental vehicle. During your rental from 10/28/2022 to 11/02/2022, the ************** reported 5 toll charges to the license plate of the rental vehicle. The ********************** All-Inclusive tolling service was not added to your rental, so you are being charged for the tolls as well as an administrative fee for a total of ******. The administrative is charged at $15 per toll up to a maximum of $90 per rental period. The terms of the fees are outlined in your rental agreement.
  As we value you as a renter, Im issuing you an adjustment of $75.00 for the administration fee. Please allow up to 5 business days for it to post back to your account.
  
  Thank you for choosing Thrifty.
  ************ | **************** Representative
  Thrifty Toll and Violation Processing Service Center
  Phone: ************** | Fax: **************
  Email: ************************** | Website:www.thriftyrentalfine.com
  

• Initial Complaint

  Date:11/28/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Jeep Renegade had a recall for oil consumption, my engine needed to be replaced. I received a rental from Hertz on Aug 23. My car was ready for pick up on Nov. 15 from the dealership. The day I took the rental, on Aug 23, I called back to ask about toll usage since I live in **************** and I work in ******, **. The rep on the phone said you can use the tolls, they will charge you when you return the car. At no point did he tell me there was an admin fee of $6 a day per use of tolls. I was very surprised to know that on Nov. 23 Hertz was trying to charge my debit card for $632.32. I called the Plate Pass and was told all they could do was provide a credit of $127.93. I said I didn't agree with that, that I was not aware of these extra fees or I wouldn't have used the toll way. I personally have a toll tag and the Plate Pass is charging me full price for tolls plus the admin fees. I really don't feel that this is fair since I was in a rental due to a recall and not because of a need to take a trip or due to any other reason. I will pay for the toll fees without any additional fees. I feel it fair to only pay the reduced toll amount I would pay if I would have used my toll tag. It is absolutely ridiculous to pay $632 for just driving on a road.

  

  Business Response

  Date: 11/29/2022

  Dear ***********************,
  Thank you for contacting us regarding your billing concerns. My sincere apologies if you were not fully informed of the toll policy and fees at the time of your rental.
  I understand you have your personal toll tag. We are charged the highest un-discounted cash rate by the Toll Authority.Unfortunately, we are unable to match the ** Pass pricing as we are not billed a discounted rate.
  As we do value you as a renter, I have adjusted the remaining $127.92 for the administration fee. The toll balance on the account is $376.47.
  Please let me know if there is anything more,I can assist with.
  
  Thank you for contacting PlatePass.
  ************ | **************** Supervisor
  **********************
  Phone: ************** | Fax: **************
  ************************************** |www.platepass.com
  

  Customer Answer

  Date: 11/30/2022

  Thank you for your quick response to this matter. Im sorry to say that this resolution is still not ok. I am adamant that I asked about fees, I was worried about any additional fees and now Im being told sorry thats all I can do. I need someone to reach out to Hertz and see that I called and inquired about fees. Again had I been told the time I called I wouldnt have used the toll way and I wouldnt have this large toll fee. Please see that you use all resources you have to resolve this issue. 
  

  Thank you

  

  Business Response

  Date: 12/09/2022

  Dear *******,
  
  My sincere apologies for any inconvenience or frustration this matter has caused.
  
  As previously explained, we are unable to adjust each individual toll. As we value you as a renter, I am adjusting the full toll amount of $376.47 as a one- time courtesy. Please allow 5 business days to post back to your account.
  
  I hope you find this satisfactory, and this matter settled.
  
  Thank you for contacting PlatePass.
  
  ************ | **************** Representative
  **********************
  Phone: ************** | Fax: **************
  Email: ************************************** | Website:www.platepass.comTell us why here...

  Customer Answer

  Date: 12/15/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:11/25/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to ******* for 3-day trip and rented a car from Fox Rental. Came home and several weeks later received a letter in the mail of a Toll bill, toll was $9.45, but administrative fee was $15/toll, total of $39.45. This is outrageous! Where do you get $15 Administrative fee from. I was never offered the option to pay toll fee beforehand. I'm new to *******, not sure how would I go about prepaying for tolls. I'm willing to pay for what I owe $9.45, but not the $30 admin fee. Besides, I booked an average size car online for about $27per day ($136 for 3 days including taxes and fees). When I picked up the car, the saleswoman tried to get me to take another car for an additional $26/day, then asked me to buy insurance, then tried to sell me on a full tank of gas, and then half tank of gas. In addition, I was told tax was 30%. At one point my 3-day rental came out to be nearly $60. Crazy how they tried to sell you things you don't need, and with a bunch of hidden fee, but never informed me any toll related information or admin fee. I feel cheated. In addition, I tried to look up the bill online, it wouldn't let me pay. The message stated "There are currently no Paid Notices. Please check back later." Made me think this was a scam, and that they will come back with some late fee penalties.

  

  Business Response

  Date: 11/28/2022

  Dear *****************,
  Thank you for taking the time to contact us regarding the /notice you received.
  
  I see that the charge is in relation to electronic tolls incurred in a rental vehicle. During your rental from 10/29/2022 to 11/01/2022, the ************** reported 2 toll charges to the license plate of the rental vehicle. The ********************** All-Inclusive tolling service was not added to your rental, so you are being charged for the tolls as well as an administrative fee for a total of $39.45. The administrative is charged at $15 per toll up to a maximum of $90 per rental period. The terms of the fees are outlined in your rental agreement.
  
  As we value you as a renter, Im issuing you an adjustment of $30.00 for the administration fee.
  
  Please let me know if there is anything more, I can assist with.
  
  Thank you for contacting Fox Rent a Car
  ************ | *** Rent A Car
  Phone: ************| Fax: ************
  ********************* | FOXTOLLSANDFINES.COM

• Initial Complaint

  Date:11/11/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car from Hertz in ********, ****** on September 10, 2022 and returned the car on September 28, 2022 to the same location. I drove to **********, ***** and *******. After I returned the car, I received a credit card charge for toll charges from ****************. I supposedly went thru a toll booth in ******** on Sept. 14, Sept. 17, Sept. 24 and Sept. 27. The car did have ******** license plates, however, the car was never in ******** during my rental period. I have repeatedly spoken to all parties involved. I have given Plate Pass all of my hotel receipts and credit card receipts that show I was not in ********. Plate Pass continues to assert that these are my charges and has submitted some kind of documentation to my credit card company. Presumably, they are showing a statement of the toll charges that has my rental Agreement Number. It was Plate Pass that gave the incorrect Rental Agreement Number to ***** as there is no other way that ***** could obtain this number. As a consequence, ***** put this wrong Rental Agreement Number on their statement. Of course, there are no photos of my license plate because the car never went thru the tolls. I have submitted all of my receipts to my credit card company and am awaiting their decision. All that Plate Pass has to do is to look at the transponder information that they have received from ***** and they can easily determine that they incorrectly assigned the transponder information to my rental car. If they can't determine that it is not my car, my only conclusion is that this misassignment is intentional and fraudulent.

  

  Business Response

  Date: 11/15/2022

  Dear *******,
  My sincere apologies for the inconvenience and frustration this matter has caused.
  I was able to review your account and I see that a dispute was processed with your financial institution on 10/24/2022. When the dispute was processed, your financial institution reversed the charge and credited your account in the amount of $51.40.
  If your financial institution sends you communication advising the credit has been removed from your account, please forward a copy of that to me. Once I have the documentation, I will be able to adjust your account in full. Again, I apologize for any frustration this may have caused.
  * When e-mailing your documentation, please be aware that we are unable to accept hyperlinks, TXT files, or XLS files.
  * Please either remove or obscure personal information, such as social security number, full credit card number, full date of birth, or driver's license number in your response.
  Please let me know if there is anything else I can assist with.
  
  Thank you for contacting PlatePass.
  ************ | **************** Supervisor
  **********************
  Phone: ************** | Fax: **************
  Email: ************************************** | Website:www.platepass.com
  
  

  Customer Answer

  Date: 11/22/2022

  The case is not settled.  The vendor suggested that they were going to credit me back the wrongful charge and that it would take five days.  I did not respond because I was going to wait till I received the credit.  They sent me an e-mail yesterday to the effect that they are not going to send me back the money.  I called the credit card company and I escalated the case from a non-recognized charge to a fraud case.  Your dispute resolution process is a joke.  You are reporting that the case was resolved.  It is not resolved.  Thanks for nothing.

  

  Business Response

  Date: 11/30/2022

  Dear *******,
  My sincere apologies for the misunderstanding.
  In my previous response, I stated due to the charge back, we would need documentation showing that the dispute has been dropped. We show you provided those docs on 11/16/2022. A full refund of $51.40 has been processed.Unfortunately, because of the chargeback we are unable to apply the $51.40 back to your credit card. You will receive a check by mail. I hope this clears thing.
  Please let me know if there is anything else I can assist with.
  
  Thank you for contacting PlatePass.
  ************ | **************** Supervisor
  **********************
  Phone: ************** | Fax: **************
  Email: ************************************** | Website:www.platepass.com

  Customer Answer

  Date: 12/02/2022

  Citibank incorrectly told me to file the dispute as a non-recognized charge.  Plate-Pass, recognizing the loophole submitted a copy of the ********************** contract to contend that the charge was now recognized because my ********************** contract says that I am responsible for toll charges.  Based upon CitiBank receiving the contract from you, Citibank removed the temporary credit from my account.  Once you were notified that CitiBank gave you the money back, I received the following e-mail from Plate-Pass, "Hello,
  I show that a payment of $51.40 was received on 11/21/2022. This account is currently settled. I hope this information has been helpful. This means you thought you successfully won the case because you proved the charge was now recognized.  Therefore, I reinstituted the case as a Fraud case.  Since  I sent you proof a long time ago that I was not in ********, you now realized that you are going to lose on the fraud case.  Therefore, you are now pretending that you are an honest company and you really want to give me the money back that you tried to defraud me out of.  I don't believe for a second that you are returning the fraudulent charges.  I will persist with the fraud dispute as I already have the credit on my account which will become permanent.  Furthermore, when the Fraud dispute is ended in my favor, I will then sue ********************** and Plate Pass in small claims court in ****** for negligent and intentional infliction of emotional distress.  You are aware that the ********************** contract states that Plate Pass is an affiliated company and as such, Plate Pass is bound by the contract as well.  That is why you are protected by the arbitration clause.  Well, it is a two way street.  If you are protected by the contract, you are also liable under the contract.  You also know that small claims actions are allowed under the contract.  You also know that jurisdiction for the lawsuit is where I reside.  Have your attorneys' contact me or I will see Plate Pass in court.