Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/25/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During a recent Hertz car rental from July *****, 2024, I utilized my own personal toll transponder, which I temporarily registered to the rental vehicle's license plate for the duration of the rental. Despite this, Verra Mobility dba "PlatePass" sent me an invoice for toll charges that were already covered by my account.This invoice is fraudulent and an attempt to extract money under false pretenses. I have included clear evidence that all tolls during the rental period were correctly charged to my personal transponder account.I demand a retraction of the fraudulent invoice from Plate Pass.

  

  Business Response

  Date: 07/25/2024

  Hello *********************************,
   
  Thank you for taking the time to contact us. 
   
  I have reviewed your toll tag statement and the tolls reported to us by the toll authority and attached the documents as a PDF. Your statement does not show the same tolling information as the toll invoice. While your statement does show that tolls were picked up, they do not have the same time, date, and location as the tolls on the toll invoice. This means you are not being double charged.
   
  I understand it is frustrating to have tolls missed on your transponder.
   
  When you are going through tolls sometimes the transponder does not connect to the toll booth. This happens in your personal car as well. But your personal car is attached to your account. When/If the ******************** are missed in the rental car the tolls charge goes to the car's owner. Since we are the car's owner we pay for the toll, this is why you have the toll and the fee.
  
  As a one time courtesy I have waived the tolls and fees for this account. If in the future your transponder does not pick up the a toll, you will be held responsible for the toll fees. 
  
  Thank you for contacting PlatePass.
   
  SUZI B ********************** Representative
  ********************** 
  Phone: ************** | Fax: **************
  Email: ************************************** | Website: www.platepass.com
  
  

  Customer Answer

  Date: 07/25/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I do not however agree with the businesses assertion that the toll transaction receipt I provided does not match the invoice they received as I have no way to ascertain this. They billed and did not provide the toll invoice or another other details related to the location, date and time the tolls were alledgedly incurred. This should have been provided transparently upfront when I was billed, if it was available. I have confirmed that my account now reflects a zero balance. 
  
  Regards,
  **********************
  
   
  

• Initial Complaint

  Date:07/24/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Plate pass continues to send me a bill for a rental agreement that I was not part of, invoice *********. I attempted to get Hertz and Plate pass to work together to correct their billing issues so that the appropriate party would be sent the invoice rather than me, but neither company has attempted to correct their issue.Plate pass and Hertz need to correct their billing issue so that bills are not erroneously sent to the wrong people. I have asked both Plate Pass and Hertz to provide me a rental agreement that I signed consenting to the use of Plate Pass and neither have.

  

  Business Response

  Date: 07/25/2024

  Hello *********************************,
  
  Thank you for taking the time to contact us.
  
  I understand that you believe your company should be paying for these tolls. ************************** has not made payment for these tolls. I do not see where you have been charged/ or emailed an invoice for this charge. There is a different email address on file that has not responded to our efforts.
  
  As a onetime courtesy I have waived the tolls and fees for this account. If in the future, please send invoice to you company if they are to pay this for your rental.
  
  Thank you for contacting PlatePass.
   
  SUZI B ********************** Representative
  ********************** 
  Phone: ************** | Fax: **************
  Email: ************************************** | Website:www.platepass.com

  Customer Answer

  Date: 07/25/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:07/22/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint regarding an unwarranted charge on my credit card from PlatePass.com for a service that I neither utilized nor was made aware of. On June 27th, I brought my car in for service at my local dealership, and as they had no loaner vehicles available, the dealership arranged a Hertz rental for me, which was billed through my car warranty. I had no choice in the car selection or rental terms.I had the rental car for four days between 6/27/24 and 7/1/24, and on July 16th, I received an invoice from PlatePass.com for $43.96. The invoice claimed that declined the PlatePass All-Inclusive tolling option at the start of my rental (this is false, no one mentioned anything to me about this, nor was I aware that such a service existed) and that I had activated a transponder (again this is false as well because I did not even know a transponder existed nor did I travel on any toll roads during the 4 days I had my rental), resulting in a daily fee and other hidden fees. I only drove locally between the dealership and my home.I contacted PlatePass.com on 7/16/24, but they were unhelpful and informed me that they would investigate the issue and call me back. It has been almost a week, and I have yet to receive a call. I did notice a partial refund of $23.97 on my card, which I have no idea what for because no one explained or contacted me regarding my issue but I expect the remaining $19.99 to be refunded as well, considering I did not use the PlatePass service or have any knowledge of its existence or terms. Moreover, I had no say in the rental agreement, as it was arranged by the dealership.My rental agreement number is X34595013.The fee of $43.96 is absolutely absurd as no amount of tolls that I've traveled with in the past have cost that much. Shady and predatory business practice to say the least. I expect the remaining $19.99 to be refunded, because a refund of $23.97 when the invoice was $43.96 is unacceptable as I did not drive on any toll roads.

  

  Business Response

  Date: 07/24/2024

  Dear ***********************************,
   
  Thank you for contacting us with your billing concerns.
  
  I have reviewed your account, and I see that you have contacted us regarding these tolls. Our research team has processed a refund in full as of 7/23/2024, I apologize for any delay in your refund. 
  
  If there is anything I can do, please let me know. 
  
  Thank you for contacting PlatePass.
   
  SUZI B ********************** Representative
  ********************** 
  Phone: ************** | Fax: **************
  Email: ************************************** | Website: www.platepass.com
  
  

  Customer Answer

  Date: 07/24/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************************
  
   
  

• Initial Complaint

  Date:07/18/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car from Budget on May *****, 2024. On May 16, I got a parking ticket for $56. I misplaced the physical ticket. When I dropped the car off, I asked the attendant about how to pay it. They said Budget would take care of it and would send communication about it. I wanted to pay it but didn't have the ticket number or info on where to pay. I never received any notice from Budget on options to pay.On June 27, a merchant called "BGTFINE" charged my credit card $151 seemingly out of the blue without any notice to me, no receipt, causing significant issues on my end. I could only assume it was Budget, since I had NO communication from Budget nor from ATS Processing about this charge. No invoice, receipt, or notice that I would be charged, nor an explanation of how a $56 ticket turned into $151. My credit card company declined it as fraudulent because it was an unauthorized online charge. I had to have a new card issued.On the phone, Budget rep claimed that I should've received mail showing how to pay and the late fees associated if I paid by certain dates-- I never received this. Budget then told me to contact ATS since they handle fines.I've now spoken to 2 different ATS people via phone & 2 more by email. ATS can't seem to understand my issue and thinks I want to dispute my ticket with the issuing authority, showing a fundamental inability to properly listen to what the actual issue is and investigate the matter as they'd promised me. I want to pay for the ticket, and the $30 administrative fee, but I should not be held responsible for the associated late fees that resulted from Budget not being communicative or upfront with their customers. I understand ATS is a third party. There is a problem in your workflow with Budget, and it's going to lose you both money - not just your customers'. I am beyond frustrated and am worried you will send me to collections over your own errors.

  

  Business Response

  Date: 07/22/2024

  Dear *********************,
   
  Thank you for taking the time to contact us regarding your credit card charge.
   
  I was unable to locate an account with the information provided. To better assist you, please provide the following information: 
   
  Name of the rental car company;
  Name and address of the primary renter as it appears on the rental record;
  Rental agreement number;
  Or;
  The first six numbers of the credit card that was charged;
  The last four numbers of the credit card that was charged;
  The credit card expiration date;
  The credit card transaction date; and 
  The amount charged to the credit card.
  Please reattach your original documentation to the reply
   
  I look forward to receiving your response with these details.
   
  Thank you for choosing Avis.
   
  SUZI * ********************* Representative
  Avis Violation Processing Service Center
  Phone: ************** | Fax: ************** 
  Email: ************** | Website: www.avisrentalfine.com 
  
  

  Customer Answer

  Date: 07/22/2024

  Hello, 

  Thank you for looking into this matter. The rental car company was Budget. Rental Agreement # was U755722376. My address is **************************************************************** 

   

  I look forward to hearing what you're able to find regarding my attempts to communicate with your customer service reps. 

   

  -Maya

• Initial Complaint

  Date:07/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car through Hertz from June 14th 3PM to 18th same time (actual pick up was 2PM and return 3:45 PM), departing and returning to *************************. On June 23rd, I received an invoice from Platepass.com (Verra Mobility is the actual company name), for an amount of $74.95. I have never heard of this service, never got an explanation nor the possibility to accept or decline the service when picking up my vehicle. Also, I have been charged for 5 days of service, while my rental lasted 4. Last but not least, I passed through the ** turnpikes and ************** tolls on a single day, June 14th. I passed through the tolls using EZ lanes, as I am familiar with the possibility to pay afterwards online.I reached out to Verra Mobility requesting a full refund on July 2nd through their website, with no response to date. I have been charged for a so-called service that I never signed up for. This is a pure Scam and I expect BBB to assist with getting a full refund.

  

  Business Response

  Date: 07/17/2024

  Dear *******************,
   
  Thank you for contacting us with your billing concerns.
  
  I have reviewed your account, and I see that the PlatePass All-Inclusive Tolling option was declined when the rental vehicle was picked up, but the transponder device affixed to the windshield was activated when you traveled through a toll facility. Therefore, the PlatePass AllInclusive Rate has been charged in the amount of $74.95.
  
  If the transponder was not charged you would have been charged for the individual tolls, plus a $9.99 per calendar usage day administrative fee. 
   
  As a courtesy I have waived the toll charges in full for this rental agreement. In the future if you wish to avoid our service, there are a few alternatives to consider for future rentals. 
   
          Option one is to pay cash. Please note that there are many toll locations that do not accept cash payment. 
   
          Option two is to submit payment to the Toll Authorities directly after accessing tolls if they allow it. 
   
          Option three is to avoid toll roads. 
   
          Option four is to utilize a personal toll tag from the Toll Authority. 
   
  
  Thank you for contacting PlatePass.
   
  SUZI B | **************** Representative
  ********************** 
  Phone: ************** | Fax: **************
  Email: ************************************** | Website: www.platepass.com
  
  

  Customer Answer

  Date: 07/17/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************
  
   
  

• Initial Complaint

  Date:07/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a notice of a toll fee I incurred with a FOX rental car in ******, ** on 6/20/24 at 10:50:16am. The single toll was for $1.79 and I am being charged a $15 admin fee. I called FOX and they reported that I signed an approval of this fee in the contract. (attached), You will notice my signature is above the fine print of this information and I did not read it or was I ever briefed about it. I was offered to pay $10 a day for unlimited tolls or to use the *** to avoid tolls. *** says they cannot waive the fee and I need to contact ATS processing which I have tried to do several times.I also tried calling the municipal service bureau in ** and the number supplied will not connect. I have seen multiple complaints about this situation occurring to others but there has never been a resolution. Is this a scam or do I need to pay it?

  

  Business Response

  Date: 07/16/2024

  Dear *************************,
  
  Thank you for contacting us with your billing concerns.
  
  I have reviewed your account, and I understand you are concerned with the service fees. I apologize that it was not covered verbally with you at the time you picked up your vehicle. The service fee is part of the terms and conditions on the rental contract that you agree to when you sign the rental agreement. The administrative fee is $15.00 per toll you were charged $15.00 which is 1 toll taken.
  
  As a courtesy I have waived the administrative fee in full. Your new balance is $1.79. You will not be charged for tolls unless the service is utilized within the rental vehicle. The service is activated if unpaid tolls are reported to the license plate or transponder in the rental vehicle. 
  
  If you wish to avoid our service, there are a few alternatives to consider for future rentals.
  
          Option one is to pay cash. Please note that there are many toll locations that do not accept cash payment.
  
          Option two is to submit payment to the Toll Authorities directly after accessing tolls if they allow it.
  
          Option three is to avoid toll roads.
  
          Option four is to utilize a personal toll tag from the ***************
  
  
  Thank you for choosing Fox.
  
  SUZI | ***************************************************************** Center
  Phone: ************** | Fax: **************
  Email: ********************* | Website: www.foxtollsandfines.com
  
  

  Customer Answer

  Date: 07/16/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:07/09/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was improperly charged a fee for tolls. Ive emailed them three times through their website asking for the data they have for this absurd rental car toll fee. They have not responded. There are numerous similar reviews here on BBB.

  

  Business Response

  Date: 07/10/2024

  Dear *******************************,
  
  Thank you for contacting us with your billing concerns.
  
  I have reviewed your account, and I see that the PlatePass All-Inclusive Tolling option was declined when the rental vehicle was picked up, but the transponder device affixed to the windshield was activated when you traveled through a toll facility. Therefore, the PlatePass AllInclusive Rate has been charged in the amount of $167.94.
  
  I see there were 2 tolls charged to this toll pass. One is the ******************,and the other is the ******************. These tolls are both called open road tolls there is no way to pay cash for these tolls.
  
  If the transponder had not been charged for any tolls you would have been charged for the tolls plus a $9.99 per usage day administrative fee.
  
  As a courtesy I have waived these fees in full. Please allow 5 business days for the refund of $167.94.

  Thank you for contacting PlatePass
  ************ | ****************** Specialist
  ********************** 
  Phone: ************** | Fax: **************
  ************************************** | www.platepass.com

• Initial Complaint

  Date:07/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  He notice was sent to me by the ***** school bus stop arm safety program through violationinfo.com. Unfortunately, upon sending in my information for a hearing by mail which was offered to me in advance, I never received an update. I called violationinfo.com on several occasions and was told to continue waiting. After calling this most recent time I was told that my new balance was $325. I was informed the $25 was a late fee because I was in fact supposed to pay the $300 fee which was never sent to me in any kind of notification form. Theviolationinfo.com representative told me that she would escalate my inquiry and that I would receive an update from them directly. I was also informed to call the school district police department of which I did on several occasions, but did not receive any information from them. Today I spoke with a representative who told me that I in fact still had to pay the $325 which includes a late fee and that no further action could be done on my part to prevent this. The additional fee should not have been charged .

  

  Business Response

  Date: 07/25/2024

  Hello *******************************,
   
  Thank you for taking the time to contact us. 
   
  After further review, we realize this is a complaint that should be addressed that with your locate courthouse. Verra Mobility does install the cameras however, we are not responsible for issuing citations. The information to your local courthouse can be found on the ticket you received in the mail. 

  
  Suzi B Lead
  

  
  

  Customer Answer

  Date: 07/25/2024

  Thank you for finally responding, it is greatly appreciated. With regards to your response, the courthouse does not issue late fees. I have contacted them and the school district and was informed that the late fee was automatically imposed because payment was not received in a timely manner. I have paid the balance including the late fee. This fee should not have been imposed by your company. If you look further into the notes of my account and conversations I have had with your company, you will find that I am not responsible for the late fee. I believe you will not refund me this amount and I hope that in the future you dont continue to impose these false fees and rob patrons. Thank you for your time.

  

  Business Response

  Date: 07/26/2024

  Hello *******************************,
  
  Thank you for responding back to us

  However as stated in our previous response Verra Mobility has nothing to do with payment/ or tickets being issued. We are not responsible for contacting or communicating to anyone that incurs an infraction. This is done at a local court level, so please contact your local court administrator about any additional fees incurred.

  Suzi B Lead

  
  

• Initial Complaint

  Date:06/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I declined plate padss and was still charged for it. Email says I activated it during my rental time ( I didn't) and that I used it for toll s(I didn't). I specifically drove through cash lanes only and paid by cash at every toll. $1.20 then $1.10. Hertz charging me $155 is in no way ethical or equitable to what I already paid the state in cash. Hiding the option to do this in fine print and not offering any warning to customers is equally unethical. Reverse this charge.

  

  Business Response

  Date: 07/01/2024

  Dear *********************************,
   
  Thank you for contacting us with your billing concerns.
  
  After reviewing your account, I see that you have been refunded on 6/20/2024 when you called PlatePass. If there is anything else we can do please feel free to contact us at ************
  
  Thank you for contacting PlatePass
  ************ | ****************** Specialist
  ********************** 
  Phone: ************** | Fax: **************
  ************************************** | www.platepass.com
  
  

  Customer Answer

  Date: 07/02/2024

  To date, we have seen no refund to our account and have infact received an additional $40 charge I must dispute.

  

  Business Response

  Date: 07/08/2024

  Dear *********************************,
  
  Thank you for contacting us with your billing concerns.
  
  As a one-time courtesy I have requested out refunds team to refund all the tolls on your account. To avoid issues in the future please make sure you do not open the transponder box in the rental.
  
  If you wish to avoid our service, there are a few alternatives to consider for future rentals.
  
          Option one is to pay cash. Please note that there are many toll locations that do not accept cash payment.
  
          Option two is to submit payment to the Toll Authorities directly after accessing tolls if they allow it.
  
          Option three is to avoid toll roads.
  
          Option four is to utilize a personal toll tag from the Toll Authority.

  
  Thank you for contacting PlatePass
  ************ | ****************** Specialist
  ********************** 
  Phone: ************** | Fax: **************
  ************************************** | www.platepass.com

• Initial Complaint

  Date:06/19/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my concern regarding an unexpected charge of $83.97 on my credit card for the PlatePass service associated with my recent car rental from Hertz. My rental agreement number is *********. The invoice from PlatePass is attached.
  
  During the rental process, there was no mention of PlatePass. At no point before or during my rental was I informed by Hertz or PlatePass about the presence of a transponder in the vehicle. I was not made aware of its existence, its function, or any associated costs. I did not use or touch the transponder at any time during the rental period, and it should have remained closed unless it was tampered with prior to my rental.
  
  Given these circumstances, I could not have authorized any charges related to the transponder's usage. Additionally, my travel route was planned to avoid toll roads, and I did not utilize any toll routes or lanes throughout my journey.
  
  I only became aware of the PlatePass service and the related charges when I received the notification of the $83.97 charge on my credit card. As I was unaware of the PlatePass service and did not use any toll roads, I am requesting a full refund for this charge.
  
  I trust that PlatePass values transparency and customer satisfaction, and I hope this issue can be resolved promptly.
  
  Thank you for your attention to this matter. I look forward to your swift response and refund.

  

  Business Response

  Date: 06/20/2024

  Dear ***** ****,
  
  Thank you for contacting us with your billing
  concerns.
  
  I
  understand that you were unaware that the transponder box in the rental
  connected to one of the tolls. I have reviewed your account, and I see that the
  PlatePass® All-Inclusive Tolling option was declined when the rental vehicle
  was picked up, but the transponder device affixed to the windshield was
  activated when you traveled through a toll facility. Therefore, the PlatePass®
  All–Inclusive Rate has been charged in the amount of $83.97.
  
  If
  the transponder did not pick up the tolls you would have been charged for the
  tolls you drove, and a $9.99 administrative fee. Making this rentals tolls $27.62.
  
  As a
  one-time courtesy I have cleared this account in full - $83.97. In the future
  should you rent and find that you were charged the unlimited tolls but did not
  mean to please feel free to email us at [email protected],
  Or call us at (877) 411-4300.
  
  Thank you for contacting PlatePass®
  **** ** * **** ******** **** **********
  ********** 
  ****** ***** ******** * **** ***** ********
  ************************* * *****************

  Customer Answer

  Date: 06/21/2024

  Thank you for your response. I appreciate the adjustment of -$83.97. Please help process the refund back to the orginla form of payment. Thanks. 

  

  Business Response

  Date: 07/01/2024

  Dear ***** ****,
   
  Thank you for contacting us with your billing concerns.
  
  This has been refunded as of 6/20/2024. If there is anything else we can do for you please feel free to call us at 877-411-4300.
  
  Thank you for contacting PlatePass®
  Suzi B. | Lead Customer Care Specialist
  PlatePass® 
  Phone: (877) 411-4300 | Fax: (602) 391-2049
  [email protected] | www.platepass.com
  
  

  Customer Answer

  Date: 07/02/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  
  
  Regards,
  
  
  
  ***** ****