Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/18/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On August 17,2022, national first response was canvasing the neighborhood for roofing problems. I had them check my roof for any wind damage since I found a shingle on the ground. Two men came to the door. ******************************** along with his partner checked the roof for damage and said they would take photos of any damage. After 20 minutes I went to check on them and found ******* pulling up a section of my shingles ..(.only wish I had a camera ). I said to him quote...."I wish you had not pulled those shingles up like that". His response was quote..."they'll settle back down again". HIs partner said nothing. After they left I checked my roof and found about 8 broken shingles and displaced sections of shingles. I have a composite shingle roof and photos of my roof showing NO SUCH DAMAGE that were taken earlier this year. I want the BBB to contact this company and help get my roof returned to its original condition BEFORE this company willfully and in a calculated way destroyed my roof . I will contact the company this morning to complain. I also think the BBB should remove their A+ rating for this company !! They don't deserve it by using such UNSCRUPULOUS methods.Please contact me ASAP.
Business Response
Date: 08/18/2022
Meeting on site has been scheduled with the home owner and the owner of National First Response for 8-19-22 between 10 and 11 to inspect the damaged roof.
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