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Business Profile

Heating and Air Conditioning

AJ's Heating & Cooling LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/03/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In 2019 I had a new AC unit installed for $2400. by AJ'S Heating and cooling in ******, **. The tech recommended a unit that turned out to be too small. He also said we needed 30 amps when we needed 50.We were not given a receipt or a copy of the 4 year warranty. After 3 years the compressor blew up. We explained to the rep that we just wanted to get the compressor and have the work done by someone else. She said if we wanted to do that then we would have to contact the manufacturer ourselves. If we wanted them to do the job it would be #****. The name brand was not on the unit and she refused to look it up for us. So we decided to use them even though we were not pleased with their work. The rep said," No they would not do the job because we were unreasonable and wanted to use uncertified techs". This was not true. She said we were yelling and she was the one yelling. We were not. We just wondered why a @2400 job cost !600 to repair with a warranty. We have ni way of contacting the manufacturer because the name is not on the unit. As I stated she refused to look up the job.

AJ's Heating & Cooling LLC is NOT a BBB Accredited Business.

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