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Business Profile

Driveway Installation

Blue Ribbon A Brick Paver Specialist LLC
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BBB Accredited BusinessA Rated by BBB

Complaints

This profile includes complaints for Blue Ribbon A Brick Paver Specialist LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Blue Ribbon A Brick Paver Specialist LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:10/04/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Blue Ribbon paving company completed the job to my satisfaction yesterday, October 8, 2024.  This resolves my complaint.
       
       
      Karen Lisuzzo

    • Initial Complaint

      Date:12/18/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In August 2023 I hired Blue Ribbon Pavers (****, owner) to pave our backyard. **** failed to listen to my specs and I ended up having to pay MORE (because he didn't get enough pavers) for a job in which he did NOT deliver the promised pattern (again because he didn't get enough pavers). At the end of the job, we realized that his workers had not brushed the peristaltic sand in between the pavers. We called and they came back out, putting down sand but using a blower rather than brooming the sand in between the pavers. After this, we saw that his workers had swept and blown both the base sand on which the pavers had been laid AND the peristaltic sand (which hardens when it gets wet) into the two areas set aside for planting, as well as around four trees. The peristaltic sand then hardened after a rainstorm, severely restricting the amount of water that could soak into the ground for the plants and trees.

      After finding out my landscaper wanted $1,200.00 to remove the sand, which is quite deep, I called and **** (again, the owner) promised to have his workers come back out and remove the sand. It took numerous calls and it wasn't until my husband, who was very ill, called that workers finally came. They cleared a little around the trees and the planting area on the north end of the yard. They did not clear the planting area on the east side of the yard, nor did they finish clearing around the trees.

      I can't count the number of times I called. Once **** answered and said he thought it had been done; I said no and he promised to send "his" people. He never did. When my husband passed away, my father-in-law took over trying to get this resolved, to no avail. The final time my father-in-law called, **** answered and said, "I can't talk to you. Text me." My father-in-law did so, and got no response.

      Either **** sends workers out to complete the sand removal TO MY SATISFACTION or gives me a refund of $800.00 so that I can hire my landscaper to remove the remaining sand.

    Blue Ribbon A Brick Paver Specialist LLC is BBB Accredited.

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