Reviews

Review Details

• Review fromGene F

  Date: 02/23/2023

  5 stars
  Great staff, great service , reasonable prices, been using them for a couple years now

• Review fromkimberly a

  Date: 02/19/2023

  1 star

  kimberly a

  Date: 02/19/2023

  what a terrible experience!These guys racked up a 4 k bill of issues with my ***************************************** for a window motor.The first week of June I was moving into a new home.I decided to service my Cadillac Escalade 2017 for a front pax window that would not go down.This company kept my truck all week!They said I needed suspension work,hydrolic shocks,window motor and other small misc items.The bill was just shy of 4k.I was shocked and they also drove the s*** out of my truck adding over 100 miles to it.I had been going to them for many times over the years on another personal vehicle and trusted them.CROOKS!I got the call after the week was up on a friday that my truck was ready.I drove 8 miles home and parked it for the night and came out saturday morning to go to work and the whole truck was violently shaking and my engine was making a high pitched noise.i was so upset that I had laid out 4k and could not even use my truck.How convient that after having my truck a week and driving the s*** out of it and paying all that money that it would me magically broken the day after I got it back.I will never go back to this place again and neither should you!BEWARE! I used credit to pay for my services and someone in the shop rear area was yelling out wheres my 4k dollars I didnt understand it then but makes perfect sense now.sorry i used credit and you had to wait for payment and thanks for blowing up my truck engine
  

  Greulich's Automotive Repair

  Date: 09/11/2023

  Thank you for providing your feedback and letting us know about this issue, ********. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. If you could please contact our District Manager, *******************, at ************ or ********************************* we would love to work with you to make this right. Thank you, Your Greulich's Team

• Review fromCarole K

  Date: 02/13/2023

  5 stars
  I am a New Yorker and have been here as a snow bird for the over 20 Yrs. The convenience of having kept my 97 ***** here and in good working order is all due to the expertise of Greulich's Automotive #**! ****, **** and ************ encountered who are employed in this Auto Repair Shop are exceptionally talented mechanics and have an honorable work ethic. This place is truly the epitome of reliability.I never leave disappointed.

• Review fromJulia W

  Date: 02/12/2023

  5 stars
  I have used Greulichs Automotive Repair at ************************************ a number of times in the past year. I purchased an older used car that needed quite a bit of mechanical work. I started with new tires at Discount Tire at ************************* and asked who they would recommend for an alignment. They recommended Greulichs. Greulichs looked my car over and found the work that needed to be done. We then worked up a priority plan of what to do and in which order. The work has always been done well. They keep me informed along the way, showing me pictures of things that were wrong and needed to be repaired. They have been very patient with me when I have scheduled appointments and then needed to change at the last minute. If theres ever been a glitch, Greulichs has always handled it promptly. I think for me, the bottom line is: I trust them. I think theyre honest, and I feel like Im going to be safe, driving my vehicle when they have repaired it. **** & **** are awesome. (As was ****, before he promoted to open a new Greulichs location.)Also: shout out to SNAP Finance who made it easy to be able to pay for the repairs.

• Review fromKelly H

  Date: 02/07/2023

  5 stars
  The front desk staff was knowledgeable and caring concerning my needs to get my car fixed. Also, it was fixed within two hours of dropping it off. I would recommend to my family and friends to send a car to Greulich for all auto repair needs as financing was simple and easy!

• Review fromMichaela Q

  Date: 02/02/2023

  5 stars
  ***** did a great job taking care of me! Highly recommend taking your car here.

• Review fromNancy L

  Date: 02/02/2023

  5 stars
  This was my first visit and I was blown away by the most comprehensive, detailed work that was done on my car. I was impressed with their detailed explanation of all charges, how long it would take, a digital vehicle inspection record with pictures, warranty is great, prices are great too. Everyone is friendly and knowledgeable. I highly recommend and I will be a repeat customer for all my car needs. 5 stars *****

• Review fromAshley C

  Date: 02/02/2023

  5 stars
  Honestly, I always dread taking my car anywhere for **************** many times the problem isn't diagnosed, I am overcharged, or the customer service is less than optimal. However, the service at Greulichs is awesome. Like, actually awesome. The workers are awesome, super nice, super thorough, and time efficient. I don't ever feel pressured into getting extra work done on my car. They're helpful in answering my questions and give me as much info as possible. They even took me out to my car to show me where the problems were so I better understood what they were talking about! They're my favorite. Huge fan.

• Review fromGreg G

  Date: 02/01/2023

  5 stars
  I had my needs addressed immediately after I walked in. The service I received was excellent and quick. I was treated as if I was the only person who was there. I will be sure to return for all my service needs

• Review fromChris R

  Date: 01/29/2023

  5 stars
  We had an emergency right before leaving on a trip. They were great getting us in on the same day. I love the warranty on their work. The quick repair saved the day. The prices are competitive as well