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Average of 62 Customer Reviews
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Review fromRobert H
Date: 09/20/2023
5 starsI was very impressed from the time I walked in. ************************* greeted me immediately and took all of my vehicle information and I explained the problem. Within minutes of leaving I received a text letting me know my vehicle was checked in a I would be notified of the progress. ******* called me twice within a couple of hours letting me know what the diagnostics were and what the technician found. They fixed the issue and had my car ready later in the day. The customer service I received was nothing less than outstanding and I would without doubt recommend taking your vehicle to Greulichs. I wont go anywhere else in the future if I have any vehicle issues.Review fromRebecca K
Date: 08/18/2023
1 starRebecca K
Date: 08/18/2023
****** Avondale. Oh where do I start. Went in for fuel leak. They said $179 for diagnosis to verify. Called me with a $3000 plus quote. Said need fuel system flushed I said wait I just did this at Big O a month ago. **** responded oh. Then need compressor on AC replaced. Again replaced a month ago. Says well its rattling. So down to what I actually went in for. Found no leak but 2 O2 sensor need replaced for $700 plus. The mark up was exorbent so I declined the work. Came in and paid $200 plus for diagnosis with taxes. Why didnt they give me that price initially. Walk around building and couldnt find car. They parked in Kohls parking lot with doors unlocked. They have you sign not responsible for theft or damage to your car. Now I see why. So Unethical.
Greulich's Automotive Repair
Date: 09/11/2023
******************. Thank you for sharing your feedback. This is certainly not how we want our customers to feel doing business with us. We set very high quality and customer service standards. If you wouldn't mind, we would like to speak with you about this instance and see if we can restore your faith in our team. At your earliest convenience, please contact *******************, at ************ or ********************************* Thank you. Have a great day!Review fromRobert D
Date: 07/29/2023
5 starsGreulichs auto repair did a fantastic job on my Land Rover Discovery. They did extensive diagnostics and came up with a set of options to address some issues I was facing. The work took all day but when complete the car ran just as if it were new again. I would recommend ******** and his team at the ******** store **************************** to anyone.Review fromBrenda C
Date: 07/29/2023
1 starBrenda C
Date: 07/29/2023
I have taken my vehicle to this place four times in the last yearthree times too many The only reason I went back the last three times was because I figured they knew my vehicle already and since they put on a bad fuel pump the first time , I had to take it back again, which in turn cost me another rental car fee because of their mistake and of course they didnt offer anything to compensate.. I just took it in for an oil change I call them because they send me a diagnosis that I didnt ask for.. one of the things was the radiator hose which I was more than willing to have them change until they told me that for the oil change and to change out the radiator hose it would be $700 I just called another place Midas they told me they would change both hoses for $320 Every time I go to this place they find some expensive service that needs to be done I will ask them, last month I brought it in why didnt you see that then ? But the best part was when I asked.. so just for the oil change how much will it be..he said $69 thats with the $10 off coupon. I said my $39 oil change is going to be $69 with a $10 off coupon?! He said oh Im sorry my mistake itll be $30.98 The point is they will nickel and dime you, and they will see just how much they can get away with .. unless you call them out I will never take my vehicle to this place ever again, and I will make sure everyone knows that this place is a rip off!! Their labor cost is outrageous and they hike up the prices on the parts ! $179 for radiator hose alone , thats ridiculous!Greulich's Automotive Repair
Date: 09/11/2023
Hello, ******. We are truly sorry to hear of your negative experience. It is certainly not up to our standards and we would love to make this right. If you could please contact our District Manager, *******************, at ************ or ********************************* we would love the opportunity to discuss this with you and restore your faith in our team. Thank you, Your Greulich's TeamGreulich's Automotive Repair
Date: 09/11/2023
Hello, ******. We are truly sorry to hear of your negative experience. It is certainly not up to our standards and we would love to make this right. If you could please contact our District Manager, *******************, at ************ or ********************************* we would love the opportunity to discuss this with you and restore your faith in our team. Thank you, Your Greulich's TeamReview fromRalph G
Date: 06/24/2023
5 stars******, Service Advisor at the ************** shop, was extremely kind and helpful to us. We broke down along Hwy 87 south of Sunflower and had to be towed in by AAA. ****** was so nice and understanding of our problem and how much we had suffered in the heat along the side of the road for 3 hours before we could get a tow. He immediately got us in and expertly diagnosed the problem and made the repairs and tested thoroughly to make sure the problem was resolved. We were in and out in under 2 hours. It was my first experience with Gruelichs. I highly recommend their services, and especially highly recommend ****** for service advice and help. They most certainly did right by us.Review fromJoseph H
Date: 06/24/2023
5 stars****** and *** are excellent to work with at the ************** location. These guys will drop everything they are doing to help you out!Review fromZelma W
Date: 06/08/2023
5 starsGreulich is a great place to do business with. This is the second time I took my car to them different cars they fix what needand did not try to sell me jobs I didn't need. I highly recommend this place.Review fromTheresa H
Date: 04/23/2023
1 starTheresa H
Date: 04/23/2023
****************************************************************************** CHARGED $85.58 FOR A GAS CAP -LIED TO MY FACE -DIDN'T DO WHAT THEY SAID THEY WOULD DO.First......I was told the diagnostic would be $169. If I allow them to do the repairs, they would not charge me the diagnostic fee. I allowed them to do $1797 in repairs and they still charged me half, $84.50.Second.....I was told they would do a complete vehicle inspection and tell me everything that is wrong with my vehicle. I intended to repair everything that's wrong with my vehicle. I was only told I needed a catalytic converter, vapor canister vent solenoid and a new fuel tank gas cap. I know there are other things that need fixing. They didn't do a complete vehicle inspection. They checked the codes on the check engine light, which revealed the three items I allowed them to fix. Third....They charged me $85.58 for a fuel tank cap. I searched GM for original Cadillac parts. The fuel cap is not $85.58. I was OVERCHARGED to say the least.Lastly..... I asked for the old catalytic converter. I was told there's a core charge of $450. The clerk said he needed to give the old catalytic converter to the vendor to get his money back. What money? I paid $867 for the new part. As I was questioning the clerk about the core charge, the fact that I wasn't told about a core charge, and nothing was in writing, he became upset, dismissive and disrespectful. He took the keys back from the counter as is if I was going to run out the door with my keys without paying. I paid for the repairs and I let him know that I'm in the legal field, and that he would be receiving notice. As I was sitting outside in my truck speaking to a mechanic friend, who told me they were lying and there is no core charge for a catalytic converter, the clerk walks out to my truck and said, "a coworker told me there is no core charge and they would load the catalytic converter in my truck". He knew he was lying and I wasn't going to allow him to get away with it.Greulich's Automotive Repair
Date: 09/11/2023
Hello, *******. We are truly sorry to hear of your negative experience. It is certainly not up to our standards and we would love to make this right. If you could please contact our District Manager, *******************, at ************ or ********************************* we would love the opportunity to discuss this with you and restore your faith in our team. Thank you, Your Greulich's TeamReview fromTrent P
Date: 03/15/2023
5 starsWe had a blowout and they took us in immediately and put the spare on for us. Extremely helpful! Excellent service!Review fromDonmonique S
Date: 02/27/2023
5 starsThey were absolutely amazing service was quick and easy , very cost efficient . Quality work and I will definitely be back , thanks gruelichs !
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