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Business Profile

Lube Service

Big O Tires

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/14/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,I'm writing this because unfortunately Big O in PAYSON has been consistently providing really really astonishingly poor service over the last couple years. Where do I begin?1) I've caught your staff not rotating my tires. I had to drive back to the shop and tell them.2) Your staff didn't properly balance my tire after a flat tire. Steering wheel was shaking. Pretty dangerous. Again, I had to make another appointment just to have your staff fix it.3) On several occasions I've caught your staff OVER inflating my tires to 40 PSI. Tires are supposed to be at 33 PSI according to the door jam. This is pretty dangerous as well.4) Awhile back, one of your staff members, recommended I have my discs and pads replaced. I scheduled an appointment to have this done. Once I arrived, a different employee was like wait, "Your brakes look great, There's about 60% left." I never got an apology. I'm not sure how you can have staff members can be that inconsistent.5) Recently (a couple months ago) I finally did have my brakes done. Apparently, your staff forgot to tighten an important bolt on the rear caliper. Big O giving my car back to me this way was very very dangerous. I literally had no functioning rear brakes as a result. Again, had to make another appointment. Had to have them fix it.8) I had tires with a 60k warranty with Good Year. They were done after about 30K. However your staff didn't want to help me make a warranty claim with the tires... My tires were always rotated at Big O and I had all my records.9) I got a $400 estimate for transmission fluid flush... I got three other estimates all at $175 10) There's even more mistakes but I ran out of room. I left a note with all these mistakes with your front office. They didn't say anything. I would like to talk to the owner or regional manager. I don't want to talk to any of the staff there... they clearly don't care.

Big O Tires is NOT a BBB Accredited Business.

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