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Business Profile

Plumbing Renovation

The Plumber Guy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plumbing Renovation.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/19/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My main toilet was clogged. ****** came out on January 18 to unclog it.He was there less than 20 minutes and charge me $225. I had a $39 coupon which he would not take because he said he already gave me all discounts in that price. Three days after he left the toilet start having problems flushing. It flushed very slowly, by the third week, it stopped flushing altogether. I told them the problem and they said that they gave no warranties. I would definitely not recommend this company. They are overpriced and do not stand by their work. Sincerely ***********************************.

    Business Response

    Date: 02/19/2024

    We came out, gave the cost to unclog the toilet (which customer agreed to and signed for before any work began), completed the job, collected payment, and left.

    Customer called us nearly a month later complaining of on-going issues with the toilet.

    Almost all of our work is warrantied for a full year. We do not warranty toilet clogs because it could be caused by a hundred different things outside the plumber's control. However, we would have been happy to come back out for free and take a look to see what was causing the reoccurring issues. We offered customer a free visit to do just that and customer declined.

    Despite no wrong-doing on our behalf in any way shape or form, we still decided to refund the customer's money in full.

The Plumber Guy is NOT a BBB Accredited Business.

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