Reviews
This profile includes reviews for SunSolar Solutions Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 450 Customer Reviews
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Review fromMark G
Date: 11/07/2022
5 starsTerrific experience from sales to installation. The overall design is good. The installers were professional and courteous. Above all the customer service has been uncommon with regular weekly updates and outstanding communication.Review fromNubia G
Date: 11/05/2022
1 starI dont like it at all !! Dont see any difference Im still paying my APS bill. It is not worth it .Review fromLarry K
Date: 11/03/2022
5 starsWere were very impressed with the communication from the company. From the time we signed the contract until the system was turned on. We were able to get up and running within the time frame given. We would definitely recommend Sun Solar!Review fromRobert A
Date: 11/03/2022
5 starsOutstanding! Highly recommend. From initial meeting with Sales Rep to complete installation, all permits and turning-on of panels, I was informed of every step via t/c or email. Timeframes, what was going to happen and when it was to happen. Every step was documented and follow-up to confirm. **************** via t/c or phone is the best! 10+ rating!Absolutely satisfied with Sun Solar!Review fromKaren H
Date: 11/02/2022
5 starsGreat job! No complaints. Nice employees, respectful and kept us updated.Review fromEarl C
Date: 11/02/2022
5 starsGood price great customer service kept all their appointments installation crew was quick and seemed very qualified.Review fromRobert W
Date: 10/26/2022
5 starsWe are so glad we chose sun solar to do our installation because from start to finish we were kept informed on the progress of the project! From start to finish everyone we were in contact with were very pleasant and informative!Review fromChris and Takara J
Date: 10/20/2022
1 starChris and Takara J
Date: 10/20/2022
Based on my husband's experience, he recommends to exercise caution when considering this company. The sales rep, who is an employee of SunSolar, falsely advertised that we would have a 10-day cancellation instead of 3-day. Besides that, when we had to cancel due to other issues in the home, the rep became unresponsive and after repeated attempts to get clarification, I reached out to SunSolar directly and went through another two to three weeks of back and forth where it was frankly very difficult to get them to email me back. Almost all communication was verbal, and even after I requested that they email as I also work during the week, they insisted on calling. This made it much more difficult to keep a record of what they claimed throughout the process, and has caused quite a headache, not to mention that this was probably in hindsight a purposeful tactic to avoid having anything on paper or record. For such a huge investment on your home, it is probably not worth contracting with a company who is anything less than completely transparent--to this day we never received a clear answer as to what services or paperwork were accomplished that necessitates the cancellation fee when no work was started or done (due to pending roofwork). There is a clear lack of communication as occasionally some project person reaches out asking for updates--we have deferred responses until we can get legal clarification. While the company people are friendly, based on this experience, my husband and I cannot in good conscience say they are completely honest.
SunSolar Solutions Inc
Date: 10/20/2022
******, we do show that you received an extension to the standard ** law of 3 days to cancel, it was extended to 10 days in writing. We show you signed a contract to have solar installed on your home on July 12th and your request to cancel was on August 26th. Between those dates, lots of work and resources were committed to your project, including site survey, engineering, plans, permitting/approvals submitted and received and procurement of material specific to your project. These items all have costs, the project does not go from contact signed to being installed with no work being done between those two points. We show in that 6 week period, our office reached out with updates 7 times and was not given indication that you did not want to move forward with the project.Review fromDino A
Date: 10/14/2022
5 starsAwesome experience! Very rarely do you find companies to rave about but here is one of them. From beginning to end they have been top notch.Review fromJennifer W
Date: 10/14/2022
5 starsFrom my initial meeting with **************** to the team that communicated throughout the process with me (******* & ****) to the install team, it was a great experience! I always felt like I knew where we were in the process and next steps. The expectations were realistic on timelines with permits, inspections and install. It was such an easy and pleasant experience I am glad I waited for the right company to come along. This is such a major investment, I am pleased with my SunSolar Solutions experience from beginning to end.
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