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Business Profile

Adult Entertainment

Bad Dragon Enterprises, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Adult Entertainment.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/09/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Package received through mail yesterday, March 7th. Our underage son (14 years old) ordered lube from this company and not sure how he was able to do this. Where do they advertise? Did they do any type of screening for age? I am worried about the quality of the product and want to know if their products have undergone any type of testing for dangerous chemicals and are subject to factory inspections, etc. Is there anything the BBB or FTC or AG can do to protect customers? Thank you~

  • Initial Complaint

    Date:01/19/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Package delivered to my underage son. Though he is close to 18 this is concerning that there was proof of identification required obviously. In this age of perverts and pedophiles I have sincere concerns about this "gentleman's" intent sell to underage boys. I think this should be taken with the utmost seriousness.

  • Initial Complaint

    Date:12/05/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They sold merchandise to an underage kid. They need to verify the age of kids before selling to them. How many other kids are buying stuff?

  • Initial Complaint

    Date:12/03/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Made two orders during recent sale. 6 minutes apart. One shipped within 3 business days the other took almost 10. The first order recieved one item broke after 2 uses. Was offered store credit as compensation, now going on over 5 business days with no response and no credit awarded to the account as promised.2nd order was was shipped via 2nd day air, but they decided not to add Saturday delivery to said delivery, so because of that my item will now take 5 days to deliver. Same as standard ground shipping, thus making pointless the added cost of selecting 2nd day air.Multiple emails now being ghosted for a week. Poor service. 2 weeks to ship an inventory item.

  • Initial Complaint

    Date:10/31/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Products that I purchased from this business have not been delivered, and no efforts have been made by this business to resolve the issue. I spent over $200 and they are just now beginning an inquiry with the company delivering the product. They claim it may *********** weeks to locate the package and refund my money. Their customer service is not responsive, and they are making false claims about their efforts to resolve the problem. They stated that they filed a claim when upon my own efforts to expedite the shipment, this appears to be untrue. So today they say they're starting an inquiry, when it was allegedly started last week. They should not be permitted to hold a customers money while they bumble through half-heartedly resolving a shipping problem that they created. Do to the nature of their business, people are most likely to not publicly complain, so hopefully BBB can maintain information to warn other potential customers of their careless and misleading business practices.

Bad Dragon Enterprises, Inc. is NOT a BBB Accredited Business.

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