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Business Profile

Baths

Jacuzzi Bath Remodel of AZ
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

3.22

Average of 72 Customer Reviews

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Review Details

  • Janira S

    Date: 12/09/2022

    **************** And ****************** Did a great job on master shower installation. They were both very nice, respectful and helpful. I give the 5+ stars.

  • Daniel D

    Date: 12/05/2022

    My installers **** and *** did an excellent job! My new tub is great and was installed in less time than expected. They were professional and explained everything I had questions about. I would definitely recommend using them through *******

  • James E.

    Date: 11/29/2022

    I doubt i would ever use jacuzzi again, nor recommend them. They were an advertised vendor in ****** so I felt more comfortable, but that was a mistake. They were supposed to install my shower after a month and a half of waiting. The installers came and had the wrong shower pan. Someone placed a change order and nobody ever knew or admitted to who did it. They demoed half my bathroom and it sat like that for another month waiting for the new pan..I asked for them to finish the demo in the interest of time but that never happened. When the installer finally came back after multiple phone calls top find pout where the new shower pan was, they came with the exact same shower pan. I had asked for the same installer to come as he knew everything we talked about, but they refused and sent a new install. So, I had to go over everything again with them. Finally the installer got what he needed and proceeded to finish. I will give kudos to the two installers **** and *******, as they saved face for the company, and were accommodating and did good work. But the organization, and communication and management was terrible. Everytime I called, nobody knew what was going on and got very little feedback from a manager. This was $18,000. Way overpriced for what was done and the customer care that was provided. They need to rethink their customer service skills...very disappointing. And ****** will know about this too.

  • John L

    Date: 11/28/2022

    Once they get their money the service stops! Takes 48 hours just to get a return phone call for repair, meanwhile the bathroom is flooding and the floor is ruined! Not even a year old too!

  • Jacque J

    Date: 11/16/2022

    I put in order in July 2022 and had to wait until October 2022 to have work done, at this time I was told work could not be done as originaly stated and I would have to wait another 6 weeks. I choose not to wait ** cancled order. Unfortunately I had paid a $8,000 deposit that they are now trying to keep 33% of as a restoking fee.

  • George H

    Date: 11/10/2022

    ***** and ******* did a great job doing a tub to shower project. It's larger and safer with the new grab bars and fold down seat. It took 2 days but well worth it.

  • Marti L

    Date: 10/04/2022

    Excellent job!!! What a great team you have with **** and *****. They just finished my bath/shower remodel and it is perfect! They worked so well together-quick, efficient, professional and just nice guys. I checked in with them about every hour-they explained exactly what they were doing and where they were with their progress. The work is absolutely beautiful...I couldn't be happier! Many thanks to **** and ***** from a more than satisfied customer! ***** stars to you.

  • Christine B

    Date: 08/29/2022

    They gave me a quote for over $20,700. It was just a tub to shower conversion. I didn't have a glass door, but a shower curtain. No fancy accessories either. They said that I would get 50% off installation and they saw that I wasn't pleased with the high quote. So, they said they would give me a lower price, but wouldn't say unless I went with them. They thought I was a stupid old woman and I resented them trying to con me. They also wouldn't give me the paperwork for the quote and their math was off too. They said that I could pay the quote off in 5 years at $200/month. Sorry, but it will take 9 years to pay it off; do the math--********. And they wanted to know what the other quotes were and the company.

  • Lisa B

    Date: 08/02/2022

    **************************** B did the installation of our shower. They were very courteous, professional & did a great job cleaning up after they were done. It was a 2 day ********** worked almost non-stop. The shower itself is fine. The installers were the best part of the new shower installation. We did have have a problem with the shower head and worked with ***** in customer service who was great and solved the problem.

  • Mike B

    Date: 07/23/2022

    ****** ********* and ******* did an AMAZING job on our shower remodel! They were punctual, courteous and thorough. They got our input throughout the entire process. Our shower is bigger, safer and beautiful! It improved the overall appearance of the entire bathroom. Thank you so much!

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