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Business Profile

Bus Line Tickets

Tufesa USA, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bus Line Tickets.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Wednesday morning I purchase a bus ticket for a trip I was planning on taking Thursday morning. I was offered for an extra fee the option to change my trip or name of the person traveling so I paid the extra fee. Later that evening I found out my father was involved in a terrible accident where he unfortunately passed. I immediately knew I had to cancel my trip. I attempted to call the company many times I was placed on hold during this difficult time and did not get an answer. I attempted their website and it did not allow me to make the changes. Of course after those initial trys I didnt have the mind or time to reach out to the company as that was the least of my worries. Today Sunday I reached out once again to the company aside from not being compassionate they refuse to refund my money and were very unprofessional they disconnected the call stating do whatever youd like. I am beyond disbelief I asked to speak with a manager and they did not allow me to do so.

  • Initial Complaint

    Date:08/08/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    08/08/2024 contacted this business to inquire on trip hrs, the Agent allegedly stated that tickets were selling fast that I should purchase a ticket, so I did, immediately right after I purchased the ticket I found a ride and called immediately afterwards, however I was advised that I no cancelations or refunds, however from the website I read that you can use that ticket for the next six months, so I advised this business that I needed to cancel however I was advised that I needed to call back before the 30th or I would loose the ticket and maybe I could extend until NOV but I needed to make sure I call ahead, and just to many hooops and people just arent helpful,

  • Initial Complaint

    Date:07/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have bought a ticket from *********** to san ysidro ** waiting for bus that was picking me up at 2:15am it arvied at 2:30 am when bus got there i was waiting for custumer to get out of bus as soon as ********* got out driver closed door and left me there stranded. I yeld to stop he keot driving until he left

Tufesa USA, LLC is NOT a BBB Accredited Business.

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