Complaints

This profile includes complaints for Sparklight's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Sparklight

  210 E Earll Dr Phoenix, AZ 85012-2626

  
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  Sparklight

  313 N Williamson Ave Winslow, AZ 86047-3722

  
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  Sparklight

  1341 E Thornton Rd Show Low, AZ 85901-3829

  
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  Sparklight

  100 N Victory Rd Norfolk, NE 68701-6800

  
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  Sparklight

  401 Baylor St Texarkana, TX 75501-3270

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 300mbps monthly internet plan from Sparklight two and a half years ago. I've never missed a payment. Recently Sparklight changed my plan to a 400mbps plan, which is more money per month than the 300 plan. They did not notify me in any way about changing it, except for posting the new plan and the new amount I have to pay on my account after the fact.

  

  Business Response

  Date: 05/18/2023

  **************** was notified of the billing increase on his April 6th, 2023 Billing Statement. Our ****************** Specialist called Mr. ************ following the receipt of his complaint and the customer stated that his service was working properly and that he had no additional concerns. We consider this matter to be resolved. Thank you!

  Customer Answer

  Date: 05/18/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************
  
   
  

• Initial Complaint

  Date:04/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Beautiful example of why the **, on average, has higher high speed prices and lower speeds than other developed countries. If you have no choice, there is no competition, then price gougers (Sparklight) will take advantage. Ask your ********************************* what their Sparklight package options are. It's way better for way less.Moving 6 miles away and they are making ** pay double what we do now to get half the speed because their plans aren't offered where we are going. The service is available... the same service. 6 miles away. Also they are charging $30 dollars to have someone come out and turn the service on. Sparklight does not care about the customer. If the same service is available then they can honor our current plan; they choose not to. GARBAGE customer support. If you live in ******* and use sparklight you are being robbed. Right up the road in ******* they get 600mbps unlimited for $65/month

  

  Business Response

  Date: 05/16/2023

  Following the receipt of Mr. ****** complaint, our General Manager attempted to contact Mr. **** via telephone on May 11, 2023, but the call went straight to voicemail. Our General Manager left a message with his information and also sent him an email at the address we have on file. It was explained to Mr. **** that we are looking at pricing for his area but we do not currently have an ETA for any possible changes to pricing or data. We have issued Mr. **** a reoccurring $20 credit to his account for 12 months. We encourage Mr. **** to give ** a call directly if he has any further questions or concerns. Thank you!

• Initial Complaint

  Date:04/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called in about my service being disconnected after checking online 2C my pment status. ??This time it did not give me the option 2pay past due or current. It was only pay current bill. I called in and ??the recording says my service was disconnected & payment wouldnt restore my service. I spoke w/a representative who told me my ??final bill was mailed out. I advised her that l dont receive a bill. Im paperless. She asked for my address & l told her. ??She had a different address on file & told me thats where my final bill went to. I asked when was it changed & who changed my address? My everything comes 2my email. ??She could not give me that information, but told me ??my service would not restore unless l made payment, paid an additional month, & paid a deposit. Ticked off!!! I asked for a supervisor. She asked ??why?! After putting me on hold. She then told me ??a supervisor couldnt do anymore than what she was doing. I got heated & she said she would find a supervisor. The supervisor gets on the phone and sounds ??just like the agent. The only difference was the supervisors attitude was worst!! She kept telling me it was disconnect for non payment. I get it, but if lm doing the same thing at the same time every month why is my service disconnected NOW? I just made a payment on the 22nd of March?! If my service was subject to being discontinued l should have been advised last month at that time!!! No notice!!!!! ??The supervisor continued 2talk over me!!! She was rude!!!!! & even told me she sounded like the last rep bc theyre both telling me the same thing. Pay the bill!!!!! Youre freaking kidding me!!!!! A bill l didnt receive to my mailbox or email!! How!!!! No notice/warning!!! And you want me to pay the WHOLE bill PLUS MAKE A INE MONTH PAYMENT PLUS MAKE A DEPOSIT AND MY STUFF GOT CHANGED ANONYMOUSLY!!!! Sparklight!!! Fix it!!!! Then she tried to act like she couldnt remember the previous address that was listed ***** filing a complaint!!!!!

  

  Business Response

  Date: 05/01/2023

  Following the receipt of ******************** complaint, our ****************** Specialist reviewed the customer's account and discovered that her services were temporarily interrupted on Apri 18, 2023 for non-payment which resulted in a full disconnect of service on April 26, 2023. On April 28, 2023, **************** called in to reconnect her service and spoke to a ************* Specialist who was able to assist the customer by collecting payment for the total balance due on the account and the first month's service. As a courtesy, we waived the reconnect fee as well as the payment handling fee. Our Lead Customer Supervisor spoke with **************** on April 28, 2023 and confirmed that her services had been reconnected and discussed her current plan with her as well as the option of applying for the Affordable Connectivity Program. **************** was pleased with the advice and stated that she would look into it. We apologize for any inconvenience **************** has experienced and we appreciate her reaching out. We consider this matter to be resolved. Thank you!

• Initial Complaint

  Date:04/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a complaint against *******************************************. They agreed that I was correct. I did not owe them anything. Yet they have not remove the negative credit collections that they have placed on my credit report. It is a company called ****** and ***** from ******* *******. This has been a horrible experience dealing with the Hargray company. They have hurt my credit and have not followed through with what they promise by removing the Collections process.

  

  Business Response

  Date: 04/28/2023

  Following the receipt of ************' complaint, our ************* Manager spoke to ************ on April 26, 2023 and informed him that the amount showing for him in collections would be removed after our monthly report has been ran. ************ explained that the amount should have never been reported to collections and that he wanted it removed immediately. An email was sent to our ******************* and one of our associates working in that department sent the information to the collection agency to have the amount removed. The associate informed us that the amount will be removed completely from ************' credit report, but could take up to 30 days for the credit bureau to remove it. We sincerely apologize for the inconvenience that this has caused and we appreciate ************ bringing the issue to our attention. We consider this matter to be resolved. Thank you!

  Customer Answer

  Date: 04/28/2023

  Once again, because of their incompetence, I am forced to live with this on my credit report for 30 days. This type of practice is Unacceptable and I will take further action. Im file with other agencies concerning their heavy handed attempt to collect money that was not up to owed them. Not to mention selling products that I could not provide. 

  

  Business Response

  Date: 05/01/2023

  While we do understand ************' frustrations, we are unable to control the time that it takes for the ************* to remove the amount from his report. We have done everything that we can on our end to make this happen as quickly as possible. We apologize again for the inconvenience that this has caused. We encourage ************ to contact us directly should he have any further questions or concerns.

• Initial Complaint

  Date:04/25/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Almost a month ago to the day, internet started having latency issues. ( work from home and basically make a living off of my computer ). ******* in ***** **, has been out to my house 7-8 times, with multiple checks to everything inside and out. Everything on my computer has been quadruple checked and everything is clear on my end. They can NOT figure out the issue. Their last resort was to tell me they are replacing lines in the neighborhood but nothing has changed. I have been extremely patient but disappointed in the fact that nobody has come up with a solution. This happened all of a sudden, out of nowhere and I know for a fact this is not an issue with my home, it is an issue on their networking end. I cannot simply just sell my house and move because of the internet, since everything a month ago was working perfectly fine, never had this issue in 2+ years. I have been in direct contact with the head tech guy, and he has no fixes as of right now. Everything is documented from the start to the finish of this. I have brought them in my house every time to show them the exact issue, and they are baffled every time, same story. Then nothing changes. Get me someone that can fix this issue, or knows even the right direction to look. As a last note, they upped my connection to 1gb p/ second, and only get half the speeds as promised with consistent issue with download and upload latency. NOBODY HAS A CLUE WHAT TO DO

  

  Business Response

  Date: 05/04/2023

  On April 12, 2023, ************** ran full sweeps at ******************** modem with his Viavi meter and found that the customer was getting the appropriate upload and download speeds for his assigned package and there were no issues found. On April 13, 2023, **************** was contacted and informed that another technician would be out to his residence to do a more comprehensive check. During that visit, there were no issues found with our equipment. On April 17, 2023, our Field Technical Supervisor went onsite and found the same results. No issues and speed tests came back as appropriate. At this time, it was discovered and discussed with the customer that the issue is with the customer owned modem that does not belong to Hargray. ******************** computer only pulls half the speed of the meter when plugged directly into his modem. We encourage **************** to contact ** directly if he has any further questions or concerns. Thank you!

  Customer Answer

  Date: 05/04/2023

  The response from the internet company is false. There were issues not only on my computer, which is hooked directly the modem, but also at the Node according to the on site technician. I ran multiple speed test to ensure that when the technician was at the node, he could see that there was in fact a problem. This was yesterday May 3rd. At the node, he told me it messes up when I run the speed test. I have the documentation in text showing that. Also, the issue cant be from my modem because yall supplied me with the modem. The issue can not be from my router either, because I dont have issues with the router, except when the internet service is being used, which is directly coming from the modem. All my equipment has been quadruple checked. Also, I would like to add that the technician I have been in contact with, has said that they have had to do a lot of work to my area due to noise issues, and line issues. The issue is when my house tries to receive any data at all, the ping, and latency shoot through the roof. I even unplugged my router to see if it was causing issues being hooked up but it was not. I am hooked straight into the *** given modem, and nothing at all has changed. 

  

  Business Response

  Date: 05/16/2023

  Following the receipt of ******************** rebuttal, our Field Technical Supervisor has ran a full battery of tests, swept and rebalanced the node and has ran successful tests on the majority of the taps in the node. Our FTS has been in contact with **************** daily and the customer has seen major improvements. We will continue to monitor noise and check in with **************** to make sure his service is working properly. We apologize for the inconvenience as well as for the misunderstanding regarding the customer owned equipment. Thank you!

  Customer Answer

  Date: 05/16/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:04/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I work from home and noticed our internet was out at 8am this morning - I called in asking what was going on and was told that *********************** here in *****, ** was fixing a node that would have caused their entire network to go down and that this was an emergency outage that was being repaired. I was unable to work from my hotspot since I need to run programs and many businesses were out as well. I called back in at noon for a supervisor call back and update and was told theyre working on the outage then called back again at 4 and finally got a supervisor callback This supervisor explained they were upgrading their whole network to symmetrical speeds - this is not an outage but an upgrade to their business being done during work hours at the expense of customers and small businesses and lying to them saying theyre emergency updates/repairs.For the first time in over 10 years, Fidelity has a competitor (Socket) that just laid symmetrical fiber last month and is taking preorders right now with installs happening in May. Fidelity is nonsymmetrical so what they did is claimed an outage to be able to scramble and update their network last minute since Socket is about the same pricepoint but symmetrical. An outage is one thing, but to lie to customers to do updates during business hours for 2-3 days and cost me and businesses money because a competitor is coming in needs to be investigated and fined - I was never once notified about a 2-3 day outage during the work day and was lied to multiple times when I had suspicion they were updating to symmetrical out of fear that Sockets symmetrical speed and price would steal their business. Whenever outages or scheduled repairs are being done - we get an automated call about itthis was never relayed because they knew this is not an outage but a last minute network improvement theyre doing before a competitor comes in. Please investigate.If you need more information, please give me a call at ********** or *********************

  

  Business Response

  Date: 05/04/2023

  The outage that **************** refers to in his complaint was part of a planned upgrade that we were experiencing issues with. As a result of this outage, some of our customers were out of service for several hours. This upgrade was planned by Fidelity to allow us to provide faster and more symmetrical speeds and had been in the works before any competitors came to the area. **************** was contacted twice by two of our associates in regards to this complaint to explain the upgrade as well as the issues he experienced as a result of the upgrade. As a courtesy for his inconvenience, we have offered **************** a credit in the amount of $100.78 for a full month of service. We apologize for the inconvenience this caused and we appreciate **************** reaching out. We consider this matter to be resolved.

  Customer Answer

  Date: 05/04/2023

  I sent an email to ******* and the *** complaint was received today requiring a response as well from them. Copying email below and attached is the fb post proving it was over 4 days continuously from 3 different customers now - proving they need to stop trying to say it was several hours.

  This matter is not resolved and the last person that contacted me that offered the credit and was lying was told that 1 month is not worth it. That is the equivalent of $1 an hr if we are talking 4 days and he agreed had a different company in a metropolitan area had a lock on a city and did this - it would lead to legal action. I explained to him if fidelity had a call center in a different city using a different provider and that put their business down for 4 daysno way would they just accept 1 month credit and be done.
  
  
  You cant do upgrades to your network at the expense of businesses and customers during work hours to compete with your first competitor in over a decade coming in. He took 5 days to respond to hope it would get ignored and it was not several hours - it was 4+ days. Below is a ******** post from my neighbor and another neighbor in our neighborhood HOA fb group below saying they were out a week also proving the several hours is a lie. 3 separate customers if they want to keep trying to be dishonest.
  
  Theres an fcc and ftc complaint submitted the same day as this and I hope the 3.2m dollars they invested to upgrade at the expense of small businesses and customers that work from home gets put into account when they get fined.
  
  
  

  

  Business Response

  Date: 05/17/2023

  While the issues **************** was experiencing with his service were over the course of a few days, the total outage hours for this node did not exceed 24 hours. We feel that a credit in the amount of a full month of service is appropriate. **************** has a residential account. If the customer is operating a business from his home, we suggest that he change his plan to one of our business plans. The line work for our upgrade had to be done during the daytime hours as it is unsafe for our workers to perform this type of work at night. As we previously stated, the upgrade caused issues for ******************** node that was beyond what we expected. We backed out of the upgrade as quickly as possible to restore services. **************** is correct that one of our nodes experienced a longer outage than the node where he resides. The upgrade process was outlined in a letter to each customer ahead of the upgrade activity. While we understand the inconvenience this caused, we feel that we have addressed this complaint appropriately and we consider this issue to be resolved. If **************** has any additional questions or concerns, we encourage him to contact us directly. Thank you!

  Customer Answer

  Date: 05/22/2023

  I have made it very clear that $1 per hour is not adequate for anyone and then to try to say switch to a business account if you deserve more to justify it is beyond unprofessional. 
  

  Fidelity Im not sure is aware that we were in a pandemic and wants to ignore more than 20% of their staff still works remote. Now they admitted for the first time we completed these during business hours because it was unsafe - multiple employees including ***** the field manager tried saying they were working at 4 am and after hours and they just admitted another lie that did not happen - at what point does the dishonesty actually have a consequence? 
  

  Finally, you said customers were notified by mail - that is also not true and whenever there is an outage we get an automated call which did not take place because these were competitive upgrades to compete with the other competitors now taking orders for this same neighborhood and Rolla as a whole, The only communication is on a link on their website trying to say add the addresses that *** have intermittent outages - intermittent outages arent 4+ straight days which I provided from multiple customers as proof to prove another lie since they claimed it was several hours.

  Just note the 3.2m at the expense of customers and businesses during work hours and investigate an antitrust case at this point. This is unfair competition in the marketplace and the *** is already aware.

  If there is anything else I can provide to the BBB please let me know.

• Initial Complaint

  Date:04/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I work from home. The internet outages has been so overwhelming for the last 4 months. I call in to get a update so I can inform my manager. I do not get the update or the letter that was promised to me. After many calls I was told that they will update my bill. I have not heard anything about a update or a adjustment. I just would like a adjustment to my bill as they stated. I have been unable to work a full shift due to many internet outages that is causing me a cut in hours. I do not have the exact ************** that I have called in but it gets so frustrating that you think your situation has been taken care of and it is not.

  

  Business Response

  Date: 04/21/2023

  Following the receipt of ****************** complaint, our ****************** Specialist has attempted to reach the customer several times by phone, but has been unsuccessful. A voicemail was left for ************** to call us back when she can so that we can discuss the details of her account with her. On February 15, 2023, ************** called in after her service went down but after a reboot of her modem, services were restored. ************** also called in on March 20, 2023 when we had a large outage causing her service to be out for a few hours. An outage letter was emailed to her that same day at 2:46 p.m. for her to send to her employer. On April 8, 2023, the customer called regarding credit for her account that had not yet been applied. This credit has since been applied to ****************** account. We have also upgraded her account to the Internet 300 plan in order for her to utilize the $30 charge for unlimited data instead of the $40 charge with her former plan. We encourage ************** to give us a call directly if she has any further questions or concerns. We apologize for the inconvenience this issue has caused. Thank you!

• Initial Complaint

  Date:04/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had Sparklight service for about two years and I have nothing but trouble with them. I have had technicians to the house at least seven times and finally this last time the guy told me that the modem they gave to me was not capable of handling the speeds that I pay for anf that is what has been causing my issues all along. He reassured me that I would be credited for all of those months of service that I had paid for and was never able to get what I was paying for because they had provided me with the wrong modem several times. I work from home and now my service has been suspended for non pay which is incorrect because I should have a lot of credits due to me. There has been multiple times I have requested a supervisor to call me back and was reassured that they would call within 48 hours but I have yet to speak with any supervisor in the entire time that I have had this service. I am very upset and want the credit that is due to me. They are playing with my job at this point and that is completely unacceptable.

  

  Business Response

  Date: 04/24/2023

  Following the receipt of **********************' complaint, we sent our Tech Manager along with a Field Technician to the customer's residence. ********************** refused to allow our team inside of his home but did hand the technician the modem through the window. We were able to test the modem which had been turned off for non-payment. As a courtesy, we extended **********************' non-pay disconnect to April 24, 2023. While on site, we discovered a house box containing a two-way splitter that did not belong to us that had been added by the customer. We removed the splitter and hooked the drop up properly and tested the speed levels. All of the tests came back within the appropriate range for speed. On April 21, 2023, we attempted to contact ********************** in response to his complaint but had to leave a voicemail asking him to contact us. We have not heard back from the customer at this time. ********************** currently subscribes to our 1 Gig monthly plan with a rate of $122.50 which includes the modem rental fee. His account is currently up for a soft disconnect with an outstanding balance of $465.59. He is scheduled for hard disconnect on April 24, 2023. We are unable to assist further until ********************** gives us a call back. Thank you!

• Initial Complaint

  Date:04/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting outages almost every week. I work from home so I am losing hours and money. Every time I call they say theyre working on equipment. This has been happening for months now. They lie & say they will adjust my bill but that has never happened. They dont warn you when they are about to do an outage so I can at least adjust my schedule. Every time you call nobody can give you a timeframe of when it will be back up. But yet they want you to pay your full bill but we are not getting a full month of service. If I dont have service I cant work. They wont even send a letter or email stating it was out so I can send to my job. Like I said Im missing pay because of them.

  

  Business Response

  Date: 04/19/2023

  Following the receipt of ******************** complaint, our ****************** Specialist reviewed the account and could see that her services had been out due to major outages in her area twice this year. We had only received one request for an outage letter on April 17, 2023. We have sent **************** a letter for the most recent outage as well as a letter for the outage that occurred on March 20, 2023. We have also applied a credit for two days of service to ******************** account. We sincerely apologize for the inconvenience this has caused and we appreciate **************** briniging this to our attention. We consider this issue to be resolved. Thank you!

• Initial Complaint

  Date:03/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account # ********* My complaint is that I signed up with another carrier on October 21, 2022 with Sheraton Valley. We called and told them to unhook it. We are still getting bills. I mailed a check Nov. 7, 2022 for $123.32 and I deducted part of the computer system too. They finally came and picked it up. I got a bill today for $2,089. Then I decided to call the Better Business Bureau. I am tired of them sending my company bills.

  

  Business Response

  Date: 04/11/2023

  Following the receipt of ******************' complaint, we were able to confirm the validity of the service issues stated in the complaint. In response, we have waived the *** of $1,916.53 and the remaining balance of $173.27 for a total credit of $2,089.80 to ******************' account, bringing his balance to $0. We have also removed any collections events and followed up with ****************** to confirm that there was no further action or assistance needed. We consider this matter to be resolved. Thank you!