Reviews
This profile includes reviews for Sparklight's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 185 Customer Reviews
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Review fromJena C
Date: 06/19/2025
1 starJena C
Date: 06/19/2025
I have been with sparklight for as long as I can remember! I recently was sick and someone else had to handle paying the bills for my household and my child had to assist them finding passwords etc to sign in and handle everything! They assumed that I paid my account with ********************** with a checking account that was on the account and paid our current payment due. That was paid on June 10th- fast forward I get home from hospital stay last night June 17th and I start following up on my bill accounts and everything looked paid and handled. I notice my sparklight is paid but has not came out of my checking account. But yet my ********************** account was showing only due for 2.00. Got up this morning to connect with my doctors and realize my services are disconnected! Im freaking go through my emails NOTHING, go try to sign into my sparklight account says I need to contact sparklight so Im freaking I literally had just been on my account at 11:47 pm the night before (first night home from hospital ) customer service *** states that they full disconnected my **** services because the payment was returned!!!! I lost it! First thing there was no notification at all!!! I checked my emails STILL NOTHING , No phone calls nothing! I asked the ***resentative how can we fix something if we literally are not even given time to correct the payment she couldnt tell me all she could tell me was to get my services back on I had to pay the total bill of 166 which I dont even know how my bill is that much when pay every month, plus a reconnect fee, month advance payment and other fees that didnt make sense total was close ****** I explained I was a one income household, with two young kids and have been in the hospital explained the situation and how someone done it by mistake trying to help my kids and me out and how I could have fixed it right away if sparklight had notified me instead they just full disconnected me and have now screwed me into having to pay Double what I owe& I cant
Sparklight
Date: 06/24/2025
Hi ****. I'm really sorry to hear about everything youve been through, especially while recovering and trying to care for your family. That sounds incredibly stressful and I completely understand your frustration. I'd like to help get this sorted out for you. When you have a moment, please email us at ****************************************************** with your account number, service address and best contact info. That way, our team can take a closer look and work with you directly to find a solution. Thanks for being a longtime customer, we truly appreciate you and hope youre feeling better soon.Review fromEric F
Date: 06/18/2025
1 starEric F
Date: 06/18/2025
Very crappy place to have Internet they don't accept payment arrangements but also don't allow you to log into your own account that you created once your Internet gets shut off so you can see what your paying and for what months just tell you that you owe this much and expect for you to pay it not knowing for what months your paying then want to charge you for 2 months plus a reconnection payment and don't want to help you get caught up they pretty much say s**** you pay it or just don't have our servicesSparklight
Date: 06/24/2025
Hi ****. I'm truly sorry to hear about your experience and understand how frustrating this situation must be. We strive to provide transparent and accessible service, and its clear weve fallen short in your case. Our team would like to help you understand your billing and find a path forward. Please email us at ****************************************************** with your account details so we can explore any available options to get you reconnected. Your feedback is incredibly valuable and were actively working to improve both our systems and our support. Thank you for bringing this to our attention.Review fromAnn M
Date: 06/12/2025
1 starAnn M
Date: 06/12/2025
Sparklight has no clue what it means to be in business. On 06.10.2025 I had no internet service. Called Sparklight for a total of 6 1/2 hours in trying to speak with someone and when I did speak with someone, they could offer no resolution. Today I called to get credit, and was told that if I didn't have a complaint number I would not get credit for the day, even though Sparklight is aware of the outage. This is unacceptable, and I will be looking for another internet provider ASAP!!!Sparklight
Date: 06/17/2025
Hi ***. We always aim to provide a top-notch experience and I'm truly sorry to hear we fell short for you. Id love to help turn your experience around. If you have a moment, please email us at ****************************************************** with your name, account number, service address, contact info and a link or screenshot to this review for reference. Thank you!Review fromDan P
Date: 05/24/2025
1 starDan P
Date: 05/24/2025
Worst decision I have ever made. Dropped/ ***************** has continued for about 9 days. Multiple calls made to tech service. They had requested that the local manager in ***********, ******** call me. No response. The Tech. that was sent told me that he was not trained to fix out problems. When the home was able to get service, I had to hard wire my laptop into the modem to get it to get internet. The tech told us that ************ was not compatible with ****. I give up! We changed companies.Sparklight
Date: 05/28/2025
Hi ******. We're really sorry to hear about your experience. Nine days of unreliable service and no follow-up is incredibly frustrating and you deserved better. We also regret the confusion around the tech visit and device compatibilityits clear we fell short. Were grateful for the time you were with us and genuinely sad to see you go. We hope you might reconsider us in the future. Thank you again for your business and we wish you all the best moving forward.Review fromCarole S
Date: 05/12/2025
2 starsCarole S
Date: 05/12/2025
After constant complaints, we got our extenders and router switched from their older models to eero models. Our Wi-Fi was the best it had ever been from December 2024 to April 2025, then at the tailend of April our service with them took a sharp turn for the worse. The internet constantly restarts itself every half an hour, not due to stress on the modem (really only three or four devices are on the Wi-Fi at any given time), but for an unknown reason. We pay a good amount for this internet, and it being this horrendous out of nowhere goes to show just how unreliable Sparklight is as a company. Visits from a technician occur monthly for the Wi-Fi to remain sub-optimal. Put your money elsewhere if you're looking for a strong internet provider you can remain with.Sparklight
Date: 05/15/2025
Hi ******. I'm sorry to hear youve been dealing with ongoing issues with your internet service, and I completely understand how frustrating that can be. Id love the chance to take a closer look and help you out. If you have a moment, please send us an email at ****************************************************** with your name, account number, address, contact information and a screenshot of this review for reference. We look forward to hearing from you!Review fromAlex H
Date: 05/10/2025
1 starAlex H
Date: 05/10/2025
Modem died. I've been on hold for over two and a half hours.Sparklight
Date: 05/12/2025
Hi ****. We apologize for the inconvenience this experience may have caused and would like to make things right. Please reach out to our team via chat at ********************************************************* or email us at ******************************************************* Just include your name, account number, address, and a screenshot of this review for reference. Thank you.Review fromHarold I
Date: 05/07/2025
1 starHarold I
Date: 05/07/2025
April 30 I filled out the paperwork to get a discount for my service because Im disabled. They told me my new plan was accepted and my internet would be ***** a month. Went to look at my new bill and it was ***** a month. The person I spoke to said it would take affect next month not this month because they said I needed a new modem to wit I did not need one. And because of that I was denied the new rate. Not acceptable! They straight up lied to me. And wont do anything to resolve this issue. Not happy!Sparklight
Date: 05/12/2025
Hi ******. I'm sorry to hear about your experienceits not what we aim for. Wed appreciate the chance to look into this for you. I've provided your information to our leadership team who will be reaching out directly to assist. In the meantime, if there's anything else we may assist with, please reach out to us at ******************************************************* We hope to connect with you soon. Thank you!Review fromErin M
Date: 04/25/2025
1 starErin M
Date: 04/25/2025
Worst **************** provider I have ever used. Not reliable! Everyone in our neighborhood is slowly switching over to ********!Sparklight
Date: 04/29/2025
Hi ****. Customer satisfaction is important to us at Sparklight and Im sorry to hear that your experience hasnt reflected that promise. We value your feedback and want to make things right. Could you please email us at ****************************************************** with your account number, service address and contact information? Well work to resolve the issues as soon as possible. Thank you.Review fromPercell S
Date: 03/17/2025
2 starsPercell S
Date: 03/17/2025
HORRIBLE! Moderately ok for several years. Began having issues about a year ago with poor to no Internet. Requested a service call to move or install cable; was given an eero 6 box instead. Have called twice since in the last 2 months for extremely slow to no service. After the last service call, I spoke with customer service requesting a refund for 1 month of no internet. They gave me $25. Today, 1 week later, I am again using the mobile hotspot because I have no Internet despite being on the company's ultra high speed (most expensive) plan. Can/Will someone help me, Please!Sparklight
Date: 03/24/2025
Hi *******. I'm truly sorry to hear about the frustrating experience you've had with our service. Your feedback is very important to us, and I want to assure you that your concerns have been escalated to our local leadership team. They will be reaching out to you soon to address the issues you've been facing. In the meantime, if you need further assistance, please don't hesitate to email us at ******************************************************* We are committed to resolving this matter and improving your experience with our service. Thank you for bringing this to our attention.Review fromJeff E
Date: 02/26/2025
1 starJeff E
Date: 02/26/2025
Our internet in ***********, ** has now been out for two days. Not to mention, that over the last 2 months it goes in and out almost daily causing disruptions throughout our home. I called to see what the issue was when it was out for an extended time last week and was unable to speak to anyone. I called again to try to use the "call me back" option and once again, nothing from this company. I faithfully, pay my bill every month yet I do not receive even a months worth of service from this company. I would switch in a heartbeat but many of us can't because they monopolize the area forcing us to pay for subpar and mediocre services.Sparklight
Date: 03/04/2025
Hi ****. We're sorry to hear about your experienceits not what we aim for. Wed appreciate the chance to look into this for you. Please reach out to our team at ****************************************************** with your name, account number, address, and a link or screenshot to this review for reference. We hope to hear from you soon. Thank you!
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